Ivy Nails & Spa

Was VERY disappointed to make a 9 am appointment for Sunday just to sit in the parking lot until 915 then finally they show up and had to stand around for another ten minutes while they were in the back chatting and didn’t even know I was there! No apologies-​nothing! They did a good job on nails but still no excuse to hold someone up when they had an appointment!

Quit going here
Not sure what happened but i can do a better job myself. Too bad
Used to be awesome.
Figure it out people!!!

Im glad my Unilocal app wasn’t working this afternoon or I would not have risked it given the iffy reviews. This place is great! I could not get in to my regular place, so in desperation I went a little closer to home. It was 15 minutes before closing (yes I am that person and yes I feel horrible about it but like I said I was desperate) Cindy was great and gentle and my nails look awesome! She gave me sugestions about my nails and since they have been so badly damaged at the other salon how to keep them healthy and from breaking and cracking. This is my new spot.

I am super bummed i have leave a nasty review. I’m too a point where i have had enough and have chosen another nail salon to do my nails. Appointments are scheduled for a reason. I’m busy, the business is busy! Their customer service has gone down hill over the past two years. Twice in the last six months, I have had to wait 20 – 30 minutes PAST my scheduled appointment. Messed up part, is they do not even apologize for how poorly they have booked their schedule, all they say is, «a few more minutes, you wait ok?» No IT’S NOT OK! I schedule appointments for a reason! As i can see from others who have rated this business i’m not the only one who has had the same problems.
Only good thing I can say, is that the owners, are AMAZING nail technicians! I liked the way the owners did my nails so much i was willing to look past how badly their new employees butchered my partners cuticles, THEY DREW BLOOD! I’m going to miss them. It’s too bad their employees do not care about there business. As I hate to see them run it into the ground!
PS — If the person is new to Ivy Nails, request someone else! it will save you band aids and pain!

Just got off the phone with them. Had a new set put on last Sunday. Was concerned as they did the gel very thin. I asked if they could do thicker as I know my nails are very weak. They said «oh no, new stuff is strong you will be okay». Well 2 of the nails just broke and it was very painful. When I called they said they would fix but charge me 5.00 per nail. WHAT! I said you don’t guarantee your work? I guess not. Don’t waste your money. Shame on me for not going back to Vincent at South Hill nails just cause I needed them done badly and Ivy’s nails was open and South Hills Nails wasn’t. I will NEVER make that mistake again!

My favorite nail salon. This place is clean. It is best to get an appoint P.T. Always does a great job.

Terrible customer service! Waited 45 mins before I was seated, then waited another 15 mins while the tech went into the back to eat. Then still was helped, after she returned. All I needed was a polish change and that takes about 15 mins. Never going back again!

I must congratulate Ivy Nails for apparently being so successful and profitable that they are ok with losing a good customer. I have been coming here for about 4 months and have had good experiences both in quality and service. «PT», who I have always had do my nails has done a very good job and in return, I have become a regular customer and tip very well. I have also brought them additional business via friends and family and word of mouth.
Unfortunately today Ivy Nails, and «PT» just lost me (and my nice tips) as a customer. I made an appointment for 4:15 (they close at 5 today), and when I arrived there was no «hello» or anything– PT literally looks up at me and barks «we’re closed» and keeps on working on her customer– SO RUDE! I was confused and offended and told them that I already had an appointment. After some dialogue between them, another girl tells me to sit down it will be a few minutes. No nice hello or welcome. No apology for the confusion or anything.
I approached the girl that I was really looking forward to coming in today, and told her how rude I thought that was, and she just stood there and looked at me. Again, no apology, no smile or anything. Seriously? Here’s a tip for Ivy Nails: when customers come in your door, especially regular ones with an appointment, whether you are closing soon or not, maybe try to be nice and welcoming. Even if I had just been some random walk in, why not just say you are very busy and try to book an appointment for them for another day? There are so many nail salons in the Puyallup area, it’s not like I don’t have a choice as to where I spend my money– and this establishment won’t be getting any more of mine. :(

Spend your money somewhere, anywhere else!!!
I have been here a few times. I liked the fact that they do a paraffin dip and hot stone massage with their pedicure. But, I am fed up with their poor communication and how dirty this place is!
They ALWAYS tell you it is a «20 minute» wait. Last time I was there, I waited 40 minutes and they weren’t even close to starting with me after a 40 minute wait. They had 3 ladies working on 8 different customers. What a zoo!
I witnessed one customer come in and specifically ask for «Katy.» «We don’t know if she is coming in today.» I’m thinking, what kind of business doesn’t have a schedule of who is working each day? Maybe if they had a written schedule for their staff to follow, they could figure out how many customers they could accommodate each hour instead of wasting everyone’s time because they don’t have a reliable scheduling system in place.
On another visit, I told the girl to go easy on one of my toes because I was loosing a toe nail (due to a blood disorder). I flinched because she was so rough I thought she was going to rip my toenail off for me, and her snotty response was, «well, I have to get the polish off.»
Lastly, this place is DIRTY! My God! When you take a minute to look around in the corners and at the floor, you will know that they have not thoroughly cleaned this place since the day they opened. A friend of mine actually for MRSA from a salon, so this salon freaks me out when I see that it never seems to be clean.
I kind of doubt that all of their workers are licensed. I was talking to a worker there last time, and she was telling me she wanted to learn English so she could go to school. She hadn’t been I. This country very long. I’m thinking, if she needs to learn English to go to school, how did she ever get through cosmetology school and get a license to do nails???
I wish these bottom-​of-​the-​barrel Asian salons would clean up their act!
It cost a bit more, but Savi Spa at Hotel Murano is worth the cost and has free valet parking!

I finally went in and got my pedicure. And I was pretty disappointed. My lady didn’t really clean my nails like other places would (if that makes sense) then she cut the side of my toe and laughed but she didn’t do anything to stop the bleeding so the blood like dropped into my nail. So gross. And the pain job itself was pretty sloppy, I could have painted my own toes. They do dip your feet in some hott waxy stuff, same as manicure. And they do a quick massage. I don’t think it’s worth the $ 25 they charge! I’ll stick to manicures.

LOVE LOVE LOVE this place! They aren’t too pricey, and they always do a great job! I got a pedicure with the wax rap and a hot stone massage and it was only $ 20! Normally those add ons cost extra. My toes were painted almost a month ago and they still look great. The women are super nice, and every time I’ve been there they really pamper me. Best nail place I’ve ever been to!

First nail salon I have tried since I’ve moved to puyallup. Wasn’t very impressed. Got a mani and pedi. I was the only person in there so I was helped very fast. I went during the early afternoon on a weekday. I had recently took my acrylics off myself so there was a little acrylic left on my nails so I asked the girl if she could grind the rest of it off. Unfortunately she didn’t, so you could see it under the polish. She had also cut my cuticles a little too much and made me bleed. Seemed like she was racing to get finished. The pedicure was very good. You get your feet dipped in hot wax with a hot stone massage. Only downfall was she barely scrubbed my feet. For me personally, that’s the whole reason why I get a pedicure. When she did «scrub» my feet she used this weird little handheld spinning thing. I don’t know, I’ve never seen or used one but I did not like it. When she put the spinning little wheel on my foot, it burnt the underneath. I have a very high pain tolerance, and I couldn’t have her use this on me. So she was done scrubbing right after she started. If they actually used a pumice stone I would definitely go back just for the pedicure.

The ladies here are wonderful and always seem to squeeze me in! I get so many compliments on my nails each time that I get them done. They are always friendly and this makes this my go to nail salon!

The staff always remembers us and normally do a great job. I only hate it when the men do my nails bc they are terrible and always cut me. They have a great color selection so I’m not sure what the other person was talking about.

LOVE LOVE LOVE this place. It is a little pricy, but you get what you pay for! (:
I recently went to JC Nails instead of Ivy, just to try it.. . & I should have just came to Ivy. The staff at Ivy is way nicer, & my acrylics always look perfect when I go here. I will not be going back to JC, Ivy Nails is the one!

Awful, awful, awful. I have been here quite a few times since moving to the area and after the last trip to this salon I’ve decided to make the trek back to Fircrest to my normal place!
Most of the staff is incredibly rude and refuse to acknowledge you. The salon itself is very un sanitary and there’s not a lot of variety in color choices. Their gel nails seem to peel a lot faster than most salons I’ve been too. One of the things that has turned me off the most from this place is that they will rush their work like CRAZY on days they are backed-​up. You will pay the price of the entire treatment however they will leave things out and rush you along because they want to get someone else in the chair.
Earlier this month I went in and had gel nails put on. A tall, thin, male did them and after he was done they had already began to peel. I showed it to him and he asked ME why I didn’t tell him it was peeling while he was doing it! He proceeded to get angry, walked away from me to start someone else’s pedicure, and left me alone for twenty minutes until someone else came along and removed the gel nails he had messed up. By this time I didn’t have enough time to have them have another go at re-​applying the gel nails, so I said I needed to leave due to time.
When I went up to the counter to pay (I had had one other service done) they tried to bill me for the gel nails I didn’t get/​the male tech messed up! I couldn’t believe it! After I refused, they tried to instead charge me for my one service received as well as a manicure. I left with no polish on my nails, dried and cracked skin, as well as nails that still have residue of the gel nails!
I will never return to this place and anyone who wants to try this place to look somewhere else. Not worth it.

This place is the best. They are so sweet, the salon is clean and attractive, and they always make time for you… especially Foom! She knows all my friends by name, and can tell them what color they’ve gotten on their nails for the past six months.
Come in when it’s a bit slower and ask for Foom (she’s very popular). You won’t regret it!

This is the absolute worst salon I have ever been to and will never go again! The staff barely acknowledges your presence. They have you reaching over your body so they can get to your far hand without going around to the other side. The lady doing my pedicure was harassing someone on the phone. Since her hands were busy she chose to do this harassing via speaker phone. So every time the call went through we could all hear the tones and then the recording to leave a message. She would let the whole message time run out and hit redial again and again and again. Add this with her and her friend chattering & laughing the whole time, the TV going, the radio? was playing a Vietnamese station with a drama and people screaming… I had a stomach ache by the time I left. I’ve been here before and never very impressed but I was short on time and it was convenient. NEVER AGAIN!

The price for a pedicure is average, leaning towards the pricy end.
The use of hot stones and a paraffin is what drew me in to try this place. Overall it was a decent pedicure and I am pleased with my service. My only gripe was that the paraffin was just in a warmer and you dipped your feet into the wax a few times. It seem unhygienic to me.

Just moved to Spanaway and I hate having to look for a new nail salon and was lucky to see such positive reviews here. The first time I came, I got a pedicure and the guy who did was amazing! I also got a manicure + gel nails and the girl who did it is seriously AMAZING! Since my first time, I have been back to change my nail color and again, great service.
The one thing that annoys me is the other girl who I think works there? The both times I went, she did nothing and was semi-​rude. Other than that, LOVE this place! They have so many sellac color options to choose from too!