Toyota of Pullman

They will work with you to get a good price on something that fits your needs.
Very friendly and easy to work with. Two hours from test drive to out the door.
What miffed me was that the first car I bought was a smoker car that still had lingering smoke which could not be removed. This was only apparent after we had it parked in the sun.
They did not tell us the car had been a smoker vehicle.

Haven’t bought a car from them YET, however their customer service is incredible! I bought a pickup from rogers in lewiston, the pickup was not inspected properly and because of that, they missed a major fix. A month after I bought it the check engine light popped on, turns on I had no compression in TWO cylinders! Toyota of pullman offered to eat some cost to help with an engine repair, EVEN THOUGH I HAVE NEVER BOUGHT ANYTHING FROM THEM! Chris in sales and Daniel in service are awesome! I highly recommend doing business with these guys! If you live in Lewiston or near it, make the drive up here, you wont regret it!

Kudo’s to Pullman Toyota working with my son to get his truck fixed Rogers Toyota screwed him over big time. Getting ready to buy a truck and will be going to Pullman Toyota. Seems they have more Integrity and honors after the sale!!! Thank you for helping out a poor college kid!

So happy with my new Toyota! The STTP price was great and we received a rebate. We were offered a fair value for our trade-​in and the salesman was professional and knowledgable. Thank you Brandon!

I brought my Toyota Corolla at this location for oil change and some minor repair. I was reluctant at first to bring my car to Toyota Dealership to get serviced because they are normally more expensive than the sole proprietor mechanics.
However, my car is getting older and I need it to last me a long time. In the last three to four times I brought my car over for estimates, oil change and had minor repair done, the Service Department team dealt with their customers in a professional manner. Though I admit, some service my car needed may be a little more expensive to have it done at the Toyota Service Department, but for my Toyota that’s getting older, I’ll need quality of service done by Certified Toyota Mechanics. I am very happy not only with the customer service aspect at this location, but also the kind of care they put in my car and the guarantee of their service done to my car, which I may or may not get from mechanic shops.

I am a long time Toyota customer having always taken my car to the dealership in the four states I’ve lived because of the amazing customer service.
With that however, this dealership was a bit of a surprise for me. Maybe a symptom of how spoiled I’ve gotten with the other 6 Toyota dealerships I’ve been a regular customer of, but I found this one to be an anomaly to the Toyota ownership experience. I felt here that the motto may be, «the minimum would not be the minimum if it wasn’t acceptable.»
I got my car serviced well, they did the job, but what was missing was the attention and customer service I’ve grown accustomed to.
Pure speculation, but perhaps it’s the large student/​transient base, but I got the distinct impression that this service team didn’t value return business.
I usually take my car into the dealership even if there is a slight premium because the additional service and hassle free parts/​expertise is worth it to me. However, in this dealership’s case I think I only paid a premium for service that I could have gotten at any other garage in town.
So three stars for «Meets expectations».

Horrible experience here:
Came here knowing exactly what the REAL dealer invoice pricing was as well as knowing the trade in value of our existing car using the most used guide by dealers. Their STTP pricing was decent & got their E Price which was about 200 better.
The salesman was brisk & impersonal, he seemed annoyed that we had been shopping around.
After some back & forth regarding the trade in we finally had a deal. This after we had to walk out once & he even came out to fetch us as we were driving away. We went back in to finalize the deal, I even initialed the price we agreed upon on his paper work, he had the deal.
But then they started playing shell games with the manufacturers rebate & even said they would pull the mats out of the vehicle! This was the last straw so we went straight down the hill to Rogers motors & made the same deal.
This salesman made several assumptions about us & our intentions even voicing them to us several times during our visit there that were highly uncalled for.
I let them pass being the adult in the room. He looked to be very annoyed the whole time.
We are so happy we did not complete the deal there which is funny because… HE HAD THE DEAL!
The sweetest part was driving home that night in our just purchased car from his rival when he called on my cell phone & I got to tell him we were driving home in our new car.
Better luck next time I guess, hope he learns how to interact with people better. Hope they stop playing games with mats & rebates.

I had a wonderful experience buying a new truck here 2 years ago.
The salesman was polite, not pushy at all, let us drive off without trying the typical salesman antics and showed us numerous vehicles. The dealership is very nice, and staffed by friendly employees.
The truck was priced very well and it lead to minimum haggling inside. There was a bit of confusion over a certain rebate but it was cleared up quickly. I bought the truck and was extremely happy with it. They performed a few recalls on the truck and always gave me a loaner car and service with a smile.
The service department is top notch as well; I had the truck serviced there with the free Toyota oil changes and they were always prompt and courteous.
I don’t live in the area anymore and recently bought a new vehicle after visiting around 10 dealers in my new area, which reminded me how nice it was to deal with Toyota of Pullman.