Ray Bradford Automotive

NEVER AGAIN. UNPROFESSIONAL AND DISHONEST:
I went in about 3 months ago to have the switch on my window replaced. I brought in the part I bought from eBay and they were just going to switch it out. It took them half a day to do so and they said that it took 2 hours to get the door off and repair the wire. They charged me $ 180 for labor. I was fine with that and paid it happily. I went to my car and the arm rest was hanging off and there was grease smudges on my door. I went back in and said to them that this isn’t how I brought it in and asked them to fix it. Ray, the Owner, came out and said that one of the latches broke and that he «would make it right» by getting a new one. In the mean time he smothered some mechanic glue on it and jammed it back in. He was going to order the part and give me a call.
2 months later, he calls and says the part came in. I went in and left my car with them. He calls me and I go to pick it up and he says the bill is $ 60 for the part. I told him Im not paying because they broke the part and he said he would make it right. He was upset and yells «It took my guys 2 hours just to get the door off and I am not charging you for that!» I told him, I am not paying for something you broke and why did it take you 2 hours to take off the door and replace a wire last time and all you had to do this time was replace the arm rest piece and it still took you 2 hours? I explained you told me that you would make this right and paying for something you broke is not right. He then crumples the invoice up and storms out of the office and throws it in the trash. His worker is standing there with the keys and a weird look on his face. I couldn’t believe he gave me the same excuse about the 2 hours of labor and then tried to make me pay for something they broke.
THEN, I go in the car and the part isn’t even on right and they had to mount it on with a screw. It looks completely ugly with a screw sticking out. So here’s the conclusion; first they do a horrible job fixing a switch for my windows and leave the job dirty and broke something in the process. They claim they would make it right and then tried to charge me for something they don’t even do right. They lie about the labor and then end up screwing in the piece with a visible screw. This place is a joke and very dishonest and unprofessional. If I were you, Don’t Go!!!

Very dishonest! claimed my break pads and rotors were too low and that i was in desperate need for them to change them. also said oil was at 2 quarts and said i needed oil change when i got it done not too long ago. I was about to let them do the oil change but said it would over a hundred dollars. I found a different place to change the oil and they said it was definitely not low that it was normal level, and bradford didn’t top the oil off because they made me sign something to say I’m aware of how the oil level is so low and that i accept reliability. After the other place changed the oil i had them check the break pads and they said they were actually really good and had me come to the shop to show me. Can’t believe they would try to get me to get work done that didn’t need to be.

I’ve never been so satisfied with service in my life. My car wasn’t working properly and I took it in. They had it done by the end of the business day. The next day something else was wrong. The unique thing was my car actually had two different problems and both were taken care of. The night after the first repair I called the mechanic, and he said oh, bring it right back. It’s unfortunate that some people feel they are so entitled, that they whine, gripe and complain. Regardless of your experience, I’d trust them with my cars life.

These guys are absolutely fantastic. They get things done fast, they’re very accommodating, reasonably priced, and Ray Bradford is as honest a business man as you’ll ever find. I love this place.

Bradford Auto replaced the fuel filter on my car, even though the fuel pump was the issue. When they did they put the wrong one on claiming it was «universal.» This caused a fuel leak in my car which a certified safety inspector said made the car liable to blow up. When confronted about putting my life and my passengers life in danger they got defensive and started yelling at me. They tried to tell me I know nothing about cars (even though I have done extensive work on my car when I have had tools available), demonized their competitors and claimed the part must have been faulty. Maybe I am uptight about the life and death danger since I work in a industry were I would be fired for putting someone else’s life at risk, but they blew it off inferring putting lives at stake was a minor issue. Poor service. Poor character. Do not use Bradford Auto.
NOTE on google these people put of phony good reviews too!