Gonzalez Cab

Never again.
This is the second time I’ve used Gonzalez. The first time, they told me 15 minutes and didn’t show until 45 minutes after that. The driver was SO rude. He talked in Spanish on this cell phone the whole time and drove like an idiot. Slamming on his brakes, etc. He flat out ignored me when I suggested he take a short cut to my house and when we got there, he sped off before I could even close the car door! This was a while ago, so I decided to give them another chance. This time, the phone rang about 17 times before a very rude woman with very poor English picked up. Before I could utter a sound I was immediately put on hold. For 10 minutes. When she picked up again, I requested a cab from my address and was told to call back in 10 minutes and then she hung up on me. Don’t ask me why I called back, but when I did, I was told «I don’t got nothing.» and hung up on again. I’m done. I’m never calling them again.

Called from In. @2:30a to schedule a pick up for my daughter from her dorm to the airport. He answered quickly, was awake, courteous and professional. He called to let my child know he was running 5min. behind. Her pick up went as discussed. She was happy he took the hi-​way and didn’t take his time to run up her fare. She made it to the airport with plenty of time to spare. She’s satisfied and so am I.
I’m glad Campus Police gave me the number for this company. Will use them again when she returns in the fall.
GREAT SERVICE!

Called for a cab to the train station. Told the driver I would be down in a few minutes because I was on the third floor and our elevators are exceptionally slow. He didn’t even wait 5 minutes! I tip very well especially on short runs and I travel a lot. Big mistake!

They hire anyone to drive, you and your family be very careful because this cab company are rude they almost hit me crossing the street because they were on the phone, and not paying attention. Instead of saying sorry the person attacked and said to go in the front that he was going to run me down, when I told him I was going to call the cops he left so, I contcted the company nd they were also rude over the phone, taxi cab 565. Wouldn’t recommend Gonzales cab to anyone,

Rudest, most ignorant cab service. A few times a week when it’s after 10 pm, ie 12.1.or the wee hours of the morning (I don’t balk if it happens during normal hours, because I suppose it could be considered acceptable), I look out the window to see who could be LEANING on the horn, and inevitably it’s Gonzalez cab. Why they simply don’t have a policy of drivers using cellphones to call fares, is beyond me. It’s unbelievable how inconsiderate they are. Call to complain, like I have 10 or so times, and let it ring the 100 times it takes to pick up, then be put on hold 2 or 3 times, then ask if the dispatcher speaks English, and he hangs up on you. This is consistent with any interaction I’ve had with them. Contacting the BBB

This is my go-​to taxi service when I am leaving my house and need a taxi. Their main offices are less than 5 block away, so there is rarely, if ever, a wait for the taxi to arrive. I called this morning at 5:40am for a ride to the train station and the driver was at my door less than 5 minutes later.
Yes, the drivers can drive a little scary. But I can’t say that I have ever had a taxi ride (regardless of company) that felt as safe as having my safety-​first-​Grandfather driving.
The taxis from Gonzales that I have been in have all been clean (read: like it had the interior detailed moments before I stepped into it) and smelling fresh (read: no cigarette smoke). I will continue to use them again and again. I appreciate their clean, comfy cabs and super prompt service.
I do wish the drivers wouldn’t constantly be on their cell phones.

Call them if you want to play Russian Roulette with your life. I didn’t use their services; however, I was on the highway today, and one of their assmunch drivers was driving 40 mph. I move over to the other lane, and he cuts right in front of me again and I had to slam on my brakes! I switch back to the other lane, pass him; and guess what — -he’s on his CELL PHONE!!! RI registration 2386. Oh, and don’t bother calling them, b/​c I tried to inform them of the crappy driver, and no answer/​no voicemail. My guess is that the same (possibly) illegal driver is the owner.