Suddenlink Communications

To whom it may concern,
Regarding communication: I will be publishing my letter to Sudden Link on public sites as the company has made it difficult to be able to send a private message.
Regarding data caps: Though I am not a supporter of data caps, the actual cap is not my grievance. When a customer is nearing their initial data limit they are given a warning that they are approaching a limit and are asked if they consent to be charged an extra $ 10 when they reach their limit. This is a good business model. Inform the customer when they are getting charged extra, good. Get consent to charge the consumer, good.
Now the consumer has paid and extra 10 $ and has given consent to be billed for only a certain amount of additional data. Here is the problem: the consumer is never notified again that they will be billed for additional amounts. The consumer unknowingly racks up an additional $ 40+ in charges and is unprepared for the bill. The truth is, the consumer will likely still use the data when notified of additional charges and for their benefit will be prepared financially!
Regarding billing procedures: when a consumer is set up for automatic withdrawal money is supposed to come directly out of their linked account. When a charge is declined, a business should notify the consumer correct? Unfortunately sudden link does not do this. Sudden link will rack up a bill and pile month after month of declined payments without notifying the consumer. In fact, the account balance when calling in will say ZERO. So the consumer has no idea that the payments are not going through. Fortunately they do not charge late fees but a surprise $ 500 bill is unfortunate.
If I could give zero stars I would.