Sunoco

I’m somewhat new to the area and the AAA towed me there. I just called AAA to ask them to reconsider using this place as an affiliate of theirs.
Tom, the morning manager originally told me he thought the price would be somewhere between $ 300 – 400. I had to leave and he calls me 20minutes later to tell it was going to be over $ 600. He is either a terrible estimator or a cheat because he knew I could not just go grab my car and take it somewhere else (car didn’t start at all). I was able to get a little discount, but when I went to pick it up there was a break down in communication. The night manager had no idea about discount was that was arranged with Tom. I had to come back the next day to pick up my car so I could talk to Tom who gave me the price we talked about on the phone.
The night manager asked an employee to give me a ride home. The driver was incredibly rude and made me really uncomfortable. It came to the point that I asked him to pull over and I walked the rest of the way.
The document that Tom had the next morning with the correct price, was not the same document that night manager had the night before. Tom states that it had to be the same document, but it was not.
This place has clear problems with communication and deceit. I highly recommend not going there, and if you have had problems with them and are A Triple-​A member, tell AAA members relations so they are not affiliated with them anymore.

I’m sure the gas station is fine, but Al’s Auto Repair (the attached mechanic/​towing service) is at the very least prone to absurdly overcharging their customers, and much more likely is downright dishonest.
I had my car repaired there one time — it stalled directly in front of the shop and I pushed it in right before they closed, asking if I could leave it there for a little until I came back with a tow truck. They told me I couldn’t, until I offered to have them take a look at it; that’s should have been my first red flag.
After that, they told me that a very simple repair (which my regular mechanic quoted 1 hr of labor for) would take them 3+ hours of labor; they told me that my front driver side tire (which I had less than 5k miles on) was bald and «down to the cords,» and that someone had previously attempted to replace my crankshaft position censor and broken it (which was later determined to be untrue). All told, they wanted to charge me over $ 1k for repairs, the majority of which were not necessary.
Would not recommend.

Great customer service. The attendant was very friendly and kind enough to clean my windshield as he filled up my gas tank.

Always friendly staff, do your windshields for you and check/​fill your tires. Also if you buy oil, they will fill it for you and give you the rest. During winter they put down salt after snow to keep you safe and if you ever are in a pinch, they’re towing service is the only one I trust. Best in the area.

This is the worst car service place I ever experienced. The service is lousy, and people working there very rude,. I saw a couple of police cars there for repair, so I assume they might have some connection to the police，and that might explain this level of rudeness. Besides, the gas price is not cheap at all. Do your best to avoid it!

Helpful attendants, often cheaper than their neighbors; just don’t use a gift card or prepaid card there. They put on a ridiculous $ 100 hold.

I have had nothing but positive experiences at Al Sunoco in west Windsor
Today I had an issue where the cap of the coolant tank was jammed solid. I wanted to take it to pep-​boys, where they told me sight unseen it would take $ 35 minimum to do a coolant review.
I took it to ALS where when he was unable to open the cap by hand, he went to garage and came back with a specialized tool that did the job. Al refused to accept any payment for it.
In a previous occasion I left the car there for an oil leak — turned out the pan at the bottom was loose, he merely tightened the screw and issue was solved — also at no charge!
The repair prices here are competitive, very reasonable compared to dealer.
All the official police/​fire and emergency vehicles from neighboring towns also come here for service, so that means they can be trusted.
I highly recommend to others

My battery died at the train station. Called AAA, who said they’d send someone out within the hour. Ninety minutes later, with the first driver still 40 minutes away, someone from Al’s came over and jumpstarted my car ASAP, and gave me a lot of helpful info. If this happens again, I’ll ask for their help instead.

So nice and helpful. My car’s tire pressure light went on this morning and I thought I could handle this issue on my own. Sadly, I was wrong. It was so cold out this morning I couldn’t even get the caps off the tires. I left the gas station I was at and headed to Al’s, knowing they’re a full service station and would probably try to help me instead of ignore me. There was an employee helping someone else with their tires who checked and filled all 4 tires for me and then took care of someone else after me. Thank you, Al’s Sunoco! I have to drive to Philly with the kids this afternoon and I feel much better knowing all is well.

I ran out of gas on the Alexander Road bridge and Al sent someone out as soon as I called and wouldn’t take a dime. Class act!

Worst customer service ever!!! The gas attendants are rude and the service center is a ripoff! Go the the Shell station down the street.