First of all I don’t think that this is even a plumbing company at all. I think they find available plumbers and send them to you(sub contracting) and then mark up that plumber’s bill by almost 200.00 and then send you the bill. That was my experience. They added an hour and a half to the time that the actual plumber charged and billed me the higher rate. I will never use them again. They also take your credit card info in the beginning before anyone even comes out and then charge your card before you even see the bill. Scandalous!!!