Tire Liquidators

They made an additional offer that made this much better. They did get us better tires at a lower price.

I needed a simple oil change. I went to several companies’ websites in search of coupons, including Tire Liquidators in PV. As it happened, Tire Liquidators had the best coupon deal for an oil change… only 12.95, including a tire rotation (the tire rotation offer is printed in a large red ribbon at the top of the coupon). This is not a Groupon or something. It was a coupon offered directly from the Tire Liquidators website.
I went in to the lobby and spoke with Roy about getting the oil change done. I handed him the printed out coupon, showing the 12.95 price. He began to write up the service ticket for the «high mileage» oil change that costs 39.00. I told him I only wanted the coupon special oil change (the one printed on the coupon that I handed him). He complained that he only makes one dollar on that coupon. I told him that I was only asking for the deal shown on HIS coupon. He said to me, «It’s not mine it’s theirs (meaning Fletcher’s). I hate them.» I indicated to him that I really didn’t care, and asked if the coupon was valid or not. He finally wrote the order for the 12.95 advertised price.
I waited for over an hour for the oil change to be completed. The technician came and spoke to me about the fluid levels on my car, which were slightly low. She offered me to flush the brake system and the power steering system, for a fee. I declined. She then told me that my front tires had only about 40% tread left, but the rear tires were at about 60%, which made sense since I had replaced the rear tires some time after replacing the front tires. She was not trying to sell me tires, she was merely informing me of her findings. She was very personable, and seemed quite efficient. About 10 minutes after speaking with her, I was called to the front to pick up my car and pay the ticket.
Roy again complained about the low profit on the coupon deal. He asked me if I wanted to buy something else to «help him out». Pretty unbelievable, really. I declined to make any additional purchases. I paid, retrieved my keys and left.
Upon arriving home, I noticed that the tires had not been rotated. The front tires were still on the front, the rear ones still back there. Apparently Roy had not written the ticket in a way to show the technician that a tire rotation was to be performed. I did not check to see that a new oil filter was installed, and my daughter has now taken the car off to college with her. I have no faith in this company, due largely to the dismal attitude Roy had about the coupon.
Side note: We were actually considering getting an alignment done here at the time of this oil change, but Roy’s attitude put me off so much that I decided not to get the alignment done at Tire Liquidators. I had it done at another shop. Wish I had asked them to check the oil filter.
I will try to post a picture of the coupon that I used.

Too bad 0 stars is not an option. This place is the worst tire store I have EVER been to. I knew that I had a screw in my left rear tire so I stopped to have it repaired and to get a quote on some new tires as I will need to replace mine soon. As I walked in, the guy behind the counter was laughing and jokingly telling a customer how great their service is and high fived another employee. I said, «Wow he sure seems awful confident, let’s see how well he can handle a simple screw in a tire». He laughed and then said, «Discount Tire is really good at simple tire repairs, you should have gone there.» (I should have taken him seriously) I gave him my name, information and keys to my truck. He told me that it would be done within 30 minutes. I advised him that I was going to walk over to Home Depot and would return in a half hour. I actually gave him and his staff 45 minutes and returned to find that the truck was still up on the rack. (not sure why it was on the rack for a simple tire repair) I then went into the waiting area and sat down. Another 15 minutes went by and no one ever came back to the counter. I took a walk outside to see what the status was. The truck was still on the rack and a «technician» was beating and jabbing the you know what out of my tire in an effort to remove the screw that was in the tread. A Cornwell tool vendor arrived and brought in paper work for some tools that the employees had apparently ordered. One of the employees (the one I first encountered in the lobby) followed the vendor to his truck, inquiring about tools that might be on sale. (Apparently more important than the 3 customers that are waiting for their vehicles) I returned to the lobby/​waiting area where there is STILL no one at the counter and sat down to wait some more. A full hour and 15 minutes after I arrived, the one who beat my tire into submission came to the counter and called my name. I told him that that was an awful long ½ hour and he told me that they are extremely shorthanded and that the screw in the tire was very difficult to remove. I told him that I saw him beating and jabbing the tire and that I hoped that there is no tread separation secondary to his «technique». I paid him (can’t believe they would actually charge for such poor customer service) and left the store. The quote I requested for new tires was never discussed. They apparently have very good tire prices but I would rather pay a little more for decent customer service. As my dad always said, «You get what you pay for». So needless to say, I would not recommend this tire store.

This is the only place I take my cars. They treat me right and what a great deal they will give you. They never tell me things are worn without showing me. They are busy at time but that is what you get for being the best. I call and make an appointment so I get right in.

This is probably the worst place in town to get tires. Yes, they may have the cheapest tires, but the service is horrible. This is the second time my husband and I have come here and the wait can be endless. We left at one point, got a call from them stating our vehicle was finished (after four hours). When we arrived, the tires were off, but the new ones still hadn’t been put on! They were already two hours past their closing time and were rushing to get the job done. I think next time I will pay more for less of a wait at Discount Tires. Saturdays are precious, and, «ain’t nobody got time for this!»

Had four tires installed plus an alignment, first thing i noticed the steering wheel was still not straight and i specifically asked them to straighten it during the alignment process. 60 days later (1500 miles) I went back in because the I wanted the alignment checked and the tires balanced because it had a vibration since the install. They called me later that day and said my ball joints and drag link where worn out. Now, I am an ASE Master certified technician that is very anal with my vehicle, I personally inspected the front end before taking to them and jabout 15 months/​8000 miles before replaced the ball joints, and just 60 days before they performed an alignment and did not mention before? They were hoping I would not know any better and pay to have them perform unneccessary work! Never once was a provided a print out of the alignment results, so i can only wonder if it was ever performed. In addition i requested they perform a static tire balance which is where all the weights are on the inside of the wheel. When I picked the vehicle up. they tried to bill me for the balance and the alignment even though all was under warranty and upon inspection I found that all the wheel weights that where on the vehicle when I dropped it off where still on it, meaning they never even balanced the wheels. Would not recommend them to any one, you will be lucky if they do the work that they bill you for.

Great price on tires but the service is very slow. It took over 2 hours to get 4 tires. I was one of two customers, no hustle at all!