Commspeed

When I first got service I spent the first week with constant connectivity issues which is why I left a low star review. However after a week of phone tag and three tech visits to my home they finally fixed it. Ironically the issues was ridiculously simple, the router had to be further away from the modem to stop interference. With the issue fixed the service since has been amazing! In three weeks of service the intetnet has only slowed down twice (buffered) for a few seconds. Albeit its only 3mps since its actually cell phone data internet technology, I’ve had absolutely no problem streaming tv from netflix nonstop on two tvs and simuntaniously playing games and surfing the web on three other devices (full family using internet) with no issues. Sure your not going to download 100 gig games/​files in seconds but its a great internet service!

My install isn’t until next week, but here’s why I don’t pay much attention to those here who rate Commspeed poorly. Your experience totally depends upon how far you are from their tower and if you’re truly line of sight or not. I will be 16 miles away but clearly line of sight. When the installer arrives, it won’t take long to determine if my location will work or not. If it doesn’t, I owe them nothing. I even have 10 days thereafter to walk away from the first month if it doesn’t work out. So I have nothing to lose. But I need to try something to get away from my horrible and slow CenturyLink DSL.
Update Apr 28, 2015:
CommSpeed was recently bought out by a much larger company, SpeedConnect. The transition hasn’t been without problems. I have suffered through two long outages and no/​slow connectivity at other times. I hope this is just a reflection of growing pains for SpeedConnect. For those of us who are very rural like I am, we just have to keep our fingers crossed that SpeedConnect reliability will improve.

Worst internet service EVER! $ 60/​month for speeds that NEVER exceed 3 mbps! We have called & called & called & called! They’ve come out twice to reposition our little «dish thing» (which was their answer to our crappy reception to begin with), and we might see a mild improvement for a few days, then instant crap!
We turned off satellite, cable & the works, because the expense was simply too much. The only TV we watch is Hulu, Netflix or Amazon Prime. I also work from home & need reliable internet to do that. Yup, it’s a big fat joke! And, of course, when you NEED support, it doesn’t exist! So, in the evenings, when you can COUNT on it going out from 6 – 10 pm nightly, and all day on the weekends (because, of course, everyone is home & the towers are overloaded), there is absolutely NO tech support!
In fact, when we called to inform them that we are switching to another company, they laughed at my husband & said that we’ll never see more than 30 Mbps. Well, 30 Mbps would be BLAZING fast compared to CommSpeed! Or, should I say, SlowSpeed.
It’s not worth it! Run. Screaming! Try Mile High Networks, Cable One or any satellite company first.

Commspeed is synonymous with a swear word in my household. I was forced to use them for three long years because no one offered cable internet service to my somewhat rural area. The speed itself was appalling, forget watching Netflix or Hulu. It would only stream for a couple of seconds before it would stall and have to be restarted. Extremely frustrating. My iMac was constantly dropped, if I left it idle while I went to get a glass of water when I came back I would have to restart the internet connection. The slightest breeze would knock the connection out entirely, to say nothing of any actual inclement weather. The service constantly went down because of problems with «up-​line providers» and «towers».
Commspeed technical support claimed the problem was on my end for awhile, so I power cycled my modem and router countless times, moved the router, my Playstation, Wii and DVD player higher, lower, here, there and everywhere in an effort to catch the «optimal» signal. I replaced my router twice. They finally came out and mumbled about this and that problem for two hours while rummaging under my desk with, again, no lasting improvement.
At long last Bolt Internet came to my area. I switched and «my» problems vanished, I have been very happy with their service.

I just moved to Cordes Lakes AZ. I had a hard time finding a company to hook up internet service. My neighbor, Dan, referred me to Commspeed. I talked to Brent and was pleasantly surprised by some of the best customer service I used to enjoy in bygone years. Not only that, Commspeed is one of the few companies that doesn’t jerk you around like Direct T V or Dish. My monthly charge will be the same next year as it was when I signed up. No gimmicks, no pay this amount for six or 12 months then have the price jacked up. Also, one of the best aspects of this company, NO CONTRACTS! I can cancel my service whenever I want without penalties. And as if that isn’t enough good news, they also offer a ten day, money back satisfaction guarantee! Now I haven’t had the service hooked up so I don’t know if I will like it. But the fact that I’m not locked into a two year contract that charges me a pocketload of money if I happen to get down on my luck. That’s what I call the American way, and so I name Commspeed and their employees, Patriots! Oh one last detail. They are rewarding my neighbor $ 50.00 for the referral!