U.S. Bank

This location is great since it is open late 7 days a week but that’s about it. It’s tiny and at times takes a while to get help from a teller. When you need access to your money, you need it right away, sometimes its a pain to wait in line, then have someone try to get you into something you don’t need. This location is easy to get to and also is very clean.

Have been a client of US Bank for many years. In fact am a «Private Client» there, which means I have a few more dollars than most folks that bank there have.
Had to visit to close out a safe deposit box of an elderly gentleman I had been caring for. I first noticed the bank was deserted. One teller and one person behind a desk. The teller welcomed me, I explained my issue and directed me to «NAHEED-​Asst Manager». I walked to her desk and stood there. She looked up at me and said, «one moment». I stood and stood. When I finally was able to sit down and explained the issue, she appeared to be uninterested. I showed her the US Bank letter I received. She looked at me, and said, «So why are you here?» In the process of our conversation I had to repeated myself THREE times and I finally grabbed my belongings and said I would go to another branch.
After contacting the Private Client” support I was told to go to the manager and they would take care of the problem. Went back into the branch. Luckily she was just returning from lunch and resolved the problem quickly. NAHEED should be terminated from that bank. She gives US BANK a bad name. Thankfully, the Scripps Ranch branch provides excellent customer service. I will NEVER return to the Poway branch.

Can’t remember the last time I went into a bank, had to come here tho because if the stupid Target data breach. Nice tellers, very helpful. Been with U.S. Bank for years and have never had any complaints.