Creative Countertops

I worked with Creative Countertops to replace solid surface kitchen counter tops with quartz. Before finding Creative I worked with a local kitchen and bath company but the prices were extremely high. So I visited Creative Countertops and was not disappointed. They had a nice show room with plenty of product to view and I was able to take a car load of samples home to think about. I had to provide my own measurements and drawings and based on that the price estimate was about 40% lower than the other company. Granted that the other company took care of every prep and post detail and with Creative I took on a few of the responsibilities. Every home project is not without problems and this was no different. A week before installation was scheduled I was called and informed that the quartz I had selected was no longer available from the manufacturer. Because I was leaving town I had to rush down and bring home other samples and make a quick decision. Without me asking, Creative Countertops provided a very nice discount for the inconvenience. I was able to make another selection which, to this day, I am pleased with. Just a couple of days I got another call from Creative to let me know that there was a problem with the quartz slabs they received and colors not matching. I had a friend scheduled to do the plumbing for me and having to push the installation date meant I lost my plumber. So, without asking again Creative arranged a plumber, at no cost to me, to complete the post install work. So with the day of installation finally here the guys were quite good. They were professional and careful and friendly. They did a magnificent installation job and the final product was perfect. So even though this project was not without issues, I was impressed at how Creative always did the right thing and was very easy to work with… from the show room staff to the installers. Hence the 5 stars. I would not hesitate to work with Creative Countertops again.

We used Creative Countertops for a recent extensive bathroom remodel. They delivered in a big way, for a price that is probably 25% less than the bid of one of their major area competitors for such remodels. One notable benefit was that their expertise extends well beyond countertops. What they couldn’t do, such as electrical, plumbing and finished drywall, they were able to recommend and coordinate with, reasonably priced, reliable contractors for those trades. In effect, their expertise and flexibility allowed us to avoid paying for a general contractor (which is effectively the role they performed). They have an outstanding selection of materials and their understanding of the performance of the materials and design elements allowed them to work effectively with our designer to come up with exactly what we wanted at a reasonable cost. Their workers are skilled and universally pleasant, and were very considerate with their scheduling and communication. If we have any more projects of this type, we will likely go to them without any further shopping around. We should note that our designer, Connie Lamont, recommended them and deserves our thanks for doing so, as well as for her great design and ability to work with Creative Countertops to make our vision a reality. They made a trrific team!

We had our bathroom remodeled in our house on Bainbridge Island. Creative Countertops installed our tile floors, vanity top, and glass tile surround in the bathtub. In the beginning everyone was very nice to work with, but after the vanity went in, things started going downhill. It took a month to complete our tiny bathroom. I felt like they just fit us in between jobs. The «interior designer» in the front office made me feel like I was bothering her several times when I would call. There was extremely poor communication between the office, workers, and client (myself). On several occasions I had to call to see if they were even going to show up to work that day.
To be fair, after the job was complete the floor and vanity looked very nice. However, there was a mistake made on the tile surround in the shower. The paper backing was ripped off on about 6 glass tiles in the corner of the shower. We called Creative Countertops and asked if they would repair it. They told us they would have The worker who installed it call to discuss the repair. We never heard from him. After three more attempts to get someone out to look at it, with no return call or email. We were so frustrated we basically gave up. To poor salt in the wound, I ran into the man who was the foreman on the job in the grocery store four months later. I asked him why no one has gotten back to us? He said, «we just discussed it yesterday and he would tell the worker who installed it to call me.» I told him that I thought that was really poor customer service and he agreed. That was 8 days ago, I still have not heard anything from them.

We used Creative Countertops for our recent kitchen remodel. They installed granite and a stone backsplash. We picked our own granite slabs in Fife and then we were able to layout our templates on the slabs how we wanted them to be cut. We really liked that! Everyone we worked with at Creative Countertops was so friendly and helpful. We had about 4 different people at our home throughout the remodel and everyone of them was conscientious, friendly and did beautiful work. We couldn’t be happier with our experience and our new kitchen

Let me start off by first mentioning that I am a contractor. Unfortunately my business is in Orange County, CA. My mom wanted her bathroom updated and she lives in the boonies of Mason County, WA.
Unavailable to me was my «Bob’s List» (as opposed to «Angie’s») with subcontractors with whom I have been doing business for 45 years.
I queried the Seattle granite distributors as to who was available in this area; I asked for three names and Creative Countertops was one of them.
I interviewed each one and selected Creative.
First off, they were the lowest bid. Number two, they treated me like a long-​lost cousin. But, I’ve been to that rodeo too many times and went ahead with my fingers crossed.
While their office staff — Angie, Alanna and Bill — are more than friendly and accommodating over the phone, my feelings were bolstered when Vince showed up to template the installation. Vince went about his business making sure that all measurements were correct and modifying his templates to adjust for the crooked walls (there is no such thing as a true 90 degree inside corner).
Now I had to get the sink template for the rough cutout. Since there were two vanities in two different baths, I purchased two of the same from the plumbing wholesaler and delivered them to Creative. The next day I got a call from Creative’s inhouse fabricator (that’s the guy who does the cutting) and he says one of the sinks won’t work. So I scramble and order and receive a smaller vessel sink and deliver to Poulsbo (quite a trek from my mom’s home and I pass another granite shop on the way — but they failed my interview questions). There I met with Jason, the fabricator. More than friendly and very competent, he said that he’d have it all ready the next day for install.
The installers show up — Charlie and Gabrielle — who are like the rest of the Creative family, professional and just plain nice. And I don’t misuse the term family — they act like one amongst themselves and treat you like one as well.
You will not go wrong with Creative Countertops in Poulsbo.
One more recommendation, ship your mom out of town when you are doing work at her home.