The Home Depot

I just had a horrible customer service experience here with the Assistant Manager. When I asked to speak to a manager, she took almost 15 minutes to even acknowledge me and then she refused a $ 20 exchange. I spent over $ 600 for a new washer at another location and just needed to exchange the new hoses they up-​sold me because they were too short. This location refused my exchange telling me the «system wouldn’t recognize the item». I had to drive 20 miles to the nearest location that took care of my exchange, was able to put the item «in the system» and informed me that the manager in Pottstown was in fact just refusing the return because she didn’t want the item in her store. I will never shop in this location again and I will advise my family and friends to do the same. It is only due to the the Norristown location’s dedication to meeting the needs of their customers I haven’t written the company off all together.

I like this Home Depot location over any that I have been at. The people that work here Go above and beyond the home depot call of duty. When I go in here I know I always have a puzzled look on my face cause I’m clueless when it comes to building or fixing crap. So needless to say people stop to ask me if I need any help. I feel like I ask way to many questions but they actually answer everything. The best thing that I like was one of the questions the guy couldn’t answer. He said «I don’t want to give you the wrong answer I’m not really sure let me get you some one who knows better». He came back with the other guy and they explained everything to the t. I like the honesty because they could just pretend and feed you a line of cow crap. But they don’t .
To me it appears lowes has more of a selection then Home Depot but Home Depot customer service is so much better. A few weeks ago I tore down my fence in my back yard and put up 6 foot pvc privacy fence. The guy explained in detail what tools I need what cement. He explained how to measure. How far to dig ect. I was able to install several panels on my own. They are still standing so I must have done something right.
The return process is effortless. You go up and no questions asked just return it. I always feel like I have to explain the whole store of what’s wrong with the item. A lot of times it’s just because I’m a moron and don’t get the right thing.
The place is kept very well cleaned and maintained. Some moron customer dropped what appeared to be a snot rag on the ground and with out skipping a beat a worker swooped in and picked it up like a boss. Me personally I would have had to put on gloves but when ur a die hard home depotian I guess it doesn’t matter. The workers treat the store like it’s there own home. They are also very aware of customer safety which is there main priority. When they are moving the fork lift around the will stop for all customers walking. There motto appears to be customer first. I feel bad for them cause hey are constantly stopping. I even watched as they were moving a forklift, some one stopped and asked them questions about a location of an item and they stopped and answered. They even gave him recommendations.
Final thought it’s a great place for home shopping and customer service. I feel confident that they are giving the right info and advise.

Customer service is very poor at this particular Home Depot. Employees are often short, if not openly hostile, to each other and customers. I shop at several Home Depot and other «big box store» locations in Montgomery County as both a homeowner and contractor. The Pottstown HD is by far the worst in terms of customer service. I have witnessed employees on several occasions escalate issues with a customer when they really should be attempting to be helpful. Not certain if the poor service is due to bad hiring practices, ineffective management, and/​or insufficient training in dealing respectfully with customers, but I do know I will take my business elsewhere.

Great customer service; everyone they hire is helpful. We always go there and are never disappointed