Kool Smiles

I’ve been to this location several times over the years. They have added a play area. The staff is professional and polite. Very clean waiting area with 2 TVs. The parking lot is small for a dentist office. I had to park by Diary Queen. Overall a pleasant experience every time I bring my son here for his appointments.

I’m going to forget about all my other visits prior to my last and review this location…
I was really surprised at the flow of service during my daughter’s cleaning visit last Friday.
As soon as we walked into the office we were greeted by someone at the front desk I assume. It wasn’t clear who shouted out «hello how are you» — but I assume it was directed to us. Heyyyy!
So my daughter’s appointment was at 4:15 pm and we arrived with 5 minutes to spare. As a result, my daughter took advantage of the indoor playground area.
There were maybe 4 other children in the playground, but this was refreshing. Normally it’s 10 children easily and a Friday late afternoon too. I was totally shocked. Nevertheless, I was loving it.
After updating paperwork on my daughter we were called about 425 pm. Another shocker. Being called 10 minutes after a scheduled appointment time is unheard of… not just here but any dentist or doctor appt. I’ve been too. Ok Kool Smiles… I’m cheesing!
The nurse was pleasant and she had a cute voice… one the children could relate too. You know those 30 something year olds but sound like she’s a teenager. It was appreciated because my daughter felt comfortable talking with her.
While in the back (service area), we waited about 15 minutes before someone came over to my daughter. Not bad of a wait.
The dentist checked her teeth… no cavities! The dentist asked if I had any concerns or questions… she didn’t seem too engaging but hey long as she didn’t cause harm while checking my baby’s teeth all was good with me! You know some dentist can be tough and rough with the pick they use to check for cavities… sheeesh
But anyway, a different assistant came over to clean my baby’s teeth. Her voice wasn’t as pleasant and she was a little rough during the cleaning process, but she was thorough. She asked if I’d come sit next to her as she cleaned my daughter’s teeth to let me know what’s needed going forward to ensure better dental care for my daughter.
My daughter received the enamel treatment and was good to go! Before we were all set, my daughter’s next 6 month check up appointment was already scheduled for me. Proactive aye… okok! !!
Overall this was a good visit. The restroom was tidy and the stations were clean and good hygiene was represented well too.
I subtracted the one star because it seems like it’s an assembly line process here. The dentist and assistant aren’t as personable as other offices. I’m not sure why. But it’s like they do enough just get the job done, nothing over the top about their service.
Nevertheless, again I was impressed the low wait times.
I’ll keep bringing my daughter here I supposed because I definitely was thinking about switching offices if this appointment were like the rest.
I’d recommend this office 80% but proceed with caution not sure if this visit was staged.
Enjoy | Have fun

I had my teeth cleaned today for my 6 month recall and I feel like a million bucks. Tamika Mills Jefferson is the only hygienist who cleans my teeth. She is quick, thorough, and efficient as always. She always goes above and beyond promoting oral health and awareness. She is a KOOL hygienist at KOOLSMILES

Kevin is a superb hygienist. Was very in tune to specific teeth sensitivity issues I have. Would recommend Kool Smiles and Kevin to everyone.

My visit at Kool Smiles with Dr Poole and Melvin was outstanding. The doctors were kind and very friendly.