AT&T

Very poor customer service culture encouraged by branch manager. Rude, unwilling to help and sarcastic.
ATT customer for about 10 years. I had a request to adjust a gift card in one of my recent purchases. Simple ask but would take about 10 mins.
Instead of helping me out, i was threatened with all type of restock fees logic even when I was not returning anything.
Went to another ATT store and got it done without any hassle.

I have been an AT&T customer for over 20 years, when it was AT&T, then Cingular, then AT&T. When I moved to southern Maine, I went to this location for help with my account and was lucky enough to get Maureen as my salesperson. Over the years she has helped us with just about anything we need and even texts me if there is a deal she thinks would lower our bill or that I’m ready for a new iPhone (my choice of cell phone). If you go here, ask for Maureen — you won’t be disappointed. And I love AT&T’s coverage area — I travel frequently all over the country and have yet to hit a dead spot. I LOVE THEM!

I recently switched from Verizon Wireless to AT&T and I was very impressed on the 2 occasions that I was in the store. One day was to purchase a new phone, the Samsung Galaxy S3 (16gb) — they don’t offer the 32gb in RED as they are the only cell company with that color as of the time of this review. The sales person Dan was so helpful going through the maps of my main «areas of use» to see that the service would work for me. He then went through the various plans for both voice as well as data. AT&T is now doing a deal that if you do unlimited text for $ 20/​mo you get FREE/​NO MINS DEDUCTED calling to/​from ANY mobile phone regardless of the carrier. That is a very sweet deal to say the least considering that 75% of the people I call use their cell phones as the #1 contact number. After he got everything set up including the port of my number from VZW (took less than 10 minutes) he took my Galaxy Nexus from VZW and the new phone to the back and transferred all of my contacts. He also offered to spend time going over the features on the phone but I declined as I like to play around and figure it out myself. The signal strength and the battery life seem to be very good so far.
The 2^nd visit was to bring my VZW 64gb ipad3 to AT&T as I was told by AppleCare that all that I needed to do was backup the ipad, take the device to AT&T, have them put their SIM card in, factory reset the device and I would convert the VZW ipad to a fully functional AT&T device. Taylor was my sales representative and she was very cautious, not a bad thing since this was the first time anyone in the store had done this. Not many people know that you can actually take you $ 829 ipad3 with you when you switch company’s and don’t have to buy a replacement. When I came home I hooked the ipad up to my pc and the transfer of all my content and folders was seamless with the aid of Apple Care on the phone for support.
Several family members of mine are planning to switch from VZW to AT&T when their contracts are up OR when the iphone5 comes out. AT&T is a breath of fresh air and a nice new start. I am happy to be their customer and hope to be with them for the next 15 years like I had been with VZW before the company started to punish customers with new fees and less desirable data plans.