The UPS Store

Portola Valley, United States

3.6

5 reviews

Accepts Credit Cards

Contacts

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Telephone:
+1 650-529-1692
Website:
portolavalley-ca-5639.theupsstorelocal.com
Address:
3130 Alpine Rd Ste 288, Portola Valley, CA, 94028
Nearby public transportation stops & stations:
2 miTresidder
2.3 mi#199 - 3145 Porter Drive
2.5 miMarguerite - Y Route To Tresidder Union Arrillaga Alumni Center
Categories:
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Bussiness info

Accepts Credit Cards
Yes

Today

Today –
Local time (Portola Valley) 07:21 Sunday, 22 June 2025

Business hours

Monday 8:00 am – 6:00 pm
Tuesday 8:00 am – 6:00 pm
Wednesday 8:00 am – 6:00 pm
Thursday 8:00 am – 6:00 pm
Friday 8:00 am – 6:00 pm
Saturday 9:00 am – 5:00 pm
Sunday –

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5 reviews of The UPS Store

No registration required
Place rating: 1
Burlington, VT
I arrived at 8am (when they say they open) and no employee arrived until 8:30am. Customers came and left because no one had arrived to open the store. Finally, when an employee arrived (name was Michelle?) she did not apologize for being late but instead said, «yah there was traffic.» I told her I had sat outside for 30min and she just shrugged. I then needed to mail an envelop over night shipping which cost $ 45!!! This same service is $ 15-​$ 20 at USPS. Future customers, you have been warned.
Place rating: 4
Palo Alto, CA
It’s your standard UPS Store. They’re all pretty much the same. I live much closer to this one than the Palo Alto one, but I was at the Palo Alto one first and the people there know me. So I just use this one when I need something quick… Printing, copying, faxing, shipping. It’s all good.
Place rating: 5
Palo Alto, CA
I love the workers at this location. I think they are so helpful. Every time I am here and need help with something they are always prompt in their response, know what I am talking about, are friendly and helpful.
Like all UPS stores, there are only a few employees so sometimes you have to wait your turn but I don’t think that is the fault of the employees. You just need to have some patience. You’ll be happy when you talk to the lovely people who work there. They will treat you well.
Place rating: 5
Portola Valley, CA
Unlike Kim N., I am reviewing the staff – not the patrons – of this establishment.
My wife and I are regular users of their shipping, mailbox and notary services. They are knowledgeable, professional, conscientious, reliable, helpful and efficient. I can’t think of a single bad experience I have had here, only good ones. They rock.
Place rating: 3
South Bay, CA
Wow, the customers here need some crazy common sense upgrade. Don’t send a frame wrapped only in bubble wrap. That’s not a container technology that’s up to the abuses of shipping, it’s a buffer when the container is damaged. When the clerk syas one ten he does mean
$ 110 dollars. You’re sending your shit to France for Pete’s sake. I could see the frustration in the clerk’s eyes as it mirrored my own. It’s the patrons that make this place frustrating not the establishment and employees.