Ulta

I was hesitant to go into Ulta because I haven’t worn makeup in quite awhile and didn’t have a clue of what to buy. But I wanted to start up again to feel better about my aging face. I was very fortunate to have found Shoev, a very knowledgeable and kind salesperson. She asked about my needs and recommended a product line that would fulfill my requirements. I feel confident about what I bought because Shoev really knows her stuff. Best part is she didn’t try and sell me stuff I didn’t need. Good experience. The check-​out clerk could have been more friendly, though.

Hair salon: I have very thick hair and Mark did good job. Anika. P recommended him and she was right! I also highly recommend Mark!

I’ve never walked out of a salon with my hair looking the exact same as when I walked in, until I went to the Ulta Salon at Lloyd Center. I’m not even that picky. I just asked for the brassy faded blonde highlights to be touched up and for it to be blended with my root color. Instead, I ended up with my ends looking a tad blonder and the brassiness still very obviously there. I almost cried, but instead said thanks so much and walked out because I’m afraid of confrontation. Darn it.

The Salon @ Ulta @ Lloyd Center:
I highly recommend Mark the hairstylist!
If you are looking for a knowledgeable hair-​colorist and a hip look, Mark is the one to go to. I had an amazing experience with him and felt very confident and comfortable. Great customer service and very kind good energy that made me feel relaxed and welcomed.
Previously, this week I went and got my hair done somewhere else and it was a bad outcome that I had to find a person to fix my hair. My hair had to be redone ASAP because I have few interviews coming up this week. I am very grateful to have found this place and Mark.
I will be back and hope to have Mark as my regular hairstylist during the time I live in Portland.
Thank you very much Mark!

I’ve always been extra careful with my hair. I dye it myself because I just can’t trust it with anybody, but I recently did an ombré to my hair, and it was really brassy yellow, uneven, and did not blend well! I decided I deserve an expensive, one time professional hair dye. I scheduled my appointment over the phone. It was at 4pm on a Sunday. The girl who did my hair was really nice and expected to finish my hair at 6:15pm, (on Sundays the mall close at 6pm) and she sad she didn’t mind having me a little bit over closing time.
Well, when closing time hits, she rushed to finish my hair and left it damp. I had to grab the blow dryer to blow dry it on my own. I didn’t mind this part and still actually liked her.
The part that got me the most mad was the cashier that was waiting (takes two people to close the store) for me to pay. I walked up to the counter, she didn’t ask me how my experience was or anything, she didn’t compliment my hair, or anything. She said «ok, 117 $, did you want to tip» i said «yes» she looked at me for a long time, instead of asking how much. are you serious? I said «oh, ten» she typed in 127 $, didn’t tell me when to slide my card or anything. i stood there waiting like a dumb person, when the card was already ready to slide. after i slide the card, she gave me the receipt and didn’t even had the courtesy to walk me out. The doors were already locked because the mall was closed, there was no music and she literally rushed to the back room, i stood at the front of the store screaming, «how do i get out? the door is locked» nobody responded. I HAD TO FIGURE IT ON MY OWN THAT THE DOOR HAD A LITTLE UNLOCK KNOB ON THE BOTTOM and escorted myself out.
I could tell the cashier hated her life.
Worse experience ever, for the first and last time i’m dying my hair at ulta.
The cashier was a tall, thin blonde chick. She had no customer service skills whatsoever. I cannot believe the doors were locked and nobody walked me out, the fact that I had to scream to the backroom, «HELLO? THE DOOR IS LOCKED»
like who does that? After you finish up with your last customer, you should walk them out. Just terrible, terrible cashier.

This store has a lot of products, with no available information on them. There is no staff to assist you. Maybe it is because of my age, there are reviewers here that get great service, I notice from their photos that they are considerably younger. The last time I went in there were two women talking by the door, two women talking at a product bar and two women talking over by the hair salon. There was nobody talking to me. I finally found what I wanted, but I had questions, I decided to buy and then go online for my answers and return the product if I needed to. When I went up to pay, there was a group at the registers, busy chatting. It seems as if they are friends of the cashier. When I told her that it would have been nice to have some assistant, as I had questions, she looked at me and said, «oh» in a surprised manner, as if she hadn’t a clue of where she was. Then after a couple of beats she asked if I wanted help. Why is there never anyone in that store to assist people? Why?

Good job on hair usually, but I had to recut my own hair because the stylist gave me 1990s haircut. What I don’t like is that if you even have the slightest question about hair, they will force you to make an appointment by saying, «I can’t tell you now but if you make an appointment, I can.» Which makes you feel obligated to schedule an appointment and potentially throw $ 200-​$ 300 away on a hairstyle/​color you did not want or could have gotten somewhere else without feeling ripped off. I don’t know if this is a corporate policy or specific to this stylist, but it comes off as desperate and tacky. I can find better service at the same price somewhere else. Oh and if you don’t give the stylist a fabulous tip at the front register (because she didn’t do a fabulous job), the worker at the cash register will be bitchy to you. I will continue to shop at this store for makeup products; be in and out, but I will no longer be using their salon services.

I went in for a haircut and Brittany was fantastic. She gave a first rate consultation and service, I highly recommend her. When I went to pay there was a problem with my check (stupid telecheck system). I was really embarrassed but the manager (didn’t get her name) was so friendly and classy. She really handled it well, she put me at ease, made sure my information stayed private by handling the phone call out of earshot from other customers and was very sympathetic and friendly. Telecheck was acting up and she took my check as cash on my word that it was good making me feel human again. Customer service really goes a long way and if I was local I would go there exclusively.

Love the location. It’s clean and cute and simply laid out and the people who work here are always smiling and looking to help you out. The Lighting Is awesome which is important for swatching. The location Is easy to get to if you’re in a hurry and not really looking to go through the mall. Theyre right next to a large entrance by Marshalls & Sears. I love Ulta, always sending out cupons and they have amazin online deals. Love it. I wish there were Ulta locations as stand alone stores.

My daughter wanted to get her makeup done for a special occasion but when we went to our regular place we found out our favorite beautician is no longer there, so we decided to give Ulta a try.
We went in to Ulta and were immediately greeted by someone who’s name I didn’t catch but she was very friendly. We told her we wanted a makeover and she directed us to some products to choose while she went to check the schedule. Then she brought Brittany over who helped us pick out some things to try and made some great suggestions.
As Brittany was doing my daughters makeup, she asked how she planned to wear her hair and we found out she also does hair. My daughters makeup turned out so much better than we ever expected that we decided to have her do her hair as well. Her hair also turned out fantastic.
Brittany is not only talented, she has a true eye for beauty and is passionate and friendly about taking care of her customers.
They are not cheap, and we do not live nearby, but we both plan to be back for products and services.
Thank you Brittany for helping my daughter feel more beautiful than any other day in her life.

The Ulta in the Lloyd Center Mall needs some Customer Service Training for their staff every six months. I have gone in there each time around 11:30 to 12:00 and nobody is around to help in the center area. Of course there was a busy person at the cash register, but not on the general floor anywhere.
Each time I go in it seems they’ve moved displays, and normally I would not mind hunting around, but I am a short half hour lunch break. Each time I go into Ulta at the Lloyd Center or the one in Vancouver off 164^th, they do not wait on you, not enough staff or outright ignore you while they chitchat. I’m a baby-​boomer generation and all I have to say is that it is foolish to ignore this group of the populace who have the money. They’re hip and desire to remain youthful and do not return to establishments that treat them less than. Businesses such as Ulta really needs to have specific training about ageism, treatment towards customers over 45 and actually training that would target good customer service to this age group. It would increase sales tremendously, I have no doubt.
When I went up to the cash register today to buy my purchase, I said to the young lady, «I sure could have used some help over there looking for what I needed». She said I’m sorry in a curt and not-​at-​all-​sorry-​tone of voice. I waited while she tended to my purchase, then after a few moments I said, «Well, you know, normally I would not mind, but I am on a half hour lunch break, and I spent a lot of it looking for what I needed». She explained that somebody that works on the floor usually comes in at 12:00. It was past 12:00 and people are coming in to shop from all the office buildings around that area, beginning at 11:30. Somethings wrong with Ulta and it’s management from the top.

Janelle is awesome. She’s my go to person for eye brow waxing. She was able to squeeze me in at the last second! Minus one star for no stock on some of my favorite cosmetic items. Janelle gets 5.

Did not appreciate being signed up for a Glamour subscription without my consent (I had to take time out of my day to call the magazine and unsubscribe).
Did not appreciate that the cashier let me know that I could have used my points to knock $$ off my purchase until AFTER I had paid.
Lame.

This is an interesting store located in a run-​down mall. I would advise against going here at night by yourself. That is all.

I usually love ultra. I was really disappointed when I was literally followed around the store by a security guard! I realize that they may have a shoplifting problem, but as an honest person I was made to feel VERY uncomfortable. I put back my merchandise and left empty handed.
Also, every time I go in they seem to be out of the shades I would like.

They have my makeup that I need but I only go in knowing what I want. I have asked the staff twice now for advice and all I get is everything is good. Also be prepared to wait in line. The times I go in there is one person running the register and the other staff could not be bothered even though there was a line forming.
All in all they have the makeup but only go in when you know what you want.

Have been here a few times to get facials. Really love them! They have $ ²⁰⁄₂₀ minute treatments for a specific skin concern so you can get out quickly for cheap. They have really helped my skin clear up. The workers are also very helpful in giving advice. I am not the greatest at makeup and they always help me find what I want rather than just telling me something expensive. They are MUCH nicer than the Lloyd Center store.

I have never filed a complaint with a store until today. The employees are not knowledgeable about their products and act like you are inconveniencing them when you ask for help. They would rather stand behind the counter and gossip about you.
Do not shop here if you care about customer service.

ULTA is open at Lloyd!
I went in for a Maybelline mascara, which they had. If you’ve been to one Ulta, you’ve been to them all but I felt these SAs were especially nice, compared to the one way out in Gresham. They beeped a coupon for me, even though I didn’t have my paper copy with me.
Right now, on Google Offers, Ulta is offering the same $ 3.50 off $ 10 they always have in their mailer but it’s accessible digitally.

As much as I loved feeling as though I am an intrepid traveller because anytime I wanted to visit an Ulta, I would have to go all the way to another state to the Vancouver, WA location– I much prefer having a location within the city limits of Portland.
This location isn’t as big as some of the other ones out in the burbs (eg Beaverton, Tualatin), but it has all of the essentials and a salon. It’s also «centrally-​located» in the Lloyd Center, so you can throw your money all over the place in one indoor shopping mall!
Pro-​Tip: Before visiting the shop, go to the Ulta website to print the $ 3.50 off $ 10 purchase coupon (or sign up for their email list to receive the coupon in your Inbox or your good ol’ fashioned mailbox). You can use this coupon over and over again until it expires (usually the cashier will just hand it back to you after scanning it). So if you’re buying multiple items and you’re smart about bundling it up to be $ 10+ clumps, you can theoretically save more than $ 3.50.
For example, you’re picking up a bottle of OPI nail polish, nail file, a tube of Cover Girl mascara and some cotton rounds. Normally this would be $ 20+. But if you break it up into two buying trips, you can save $ 3.50 twice. Buy the nail polish and file the first time, walk around the mall and window shop, then go back to Ulta to buy the mascara and cotton rounds the second time. Use coupon both times! Save monies! Save even more if you buy items on special!