Synergy Restoration & Construction

When I needed my deck replaced a friend referred me to Synergy. I’m so glad they did! From start to finish everything went so smooth and the deck looks amazing! I would absolutely recommend them to anybody!

Where do I start? I referred synergy restoration to dry out my family members home. The technicians that came out didn’t know what the equipment did or how the process with an insurance claim went. I was concerned at that point. I called the mitigation manager the next day and explained to him the situation and he said he would get back to me. Never did. The adjuster to the insurance company has now stepped in and is helping because we are now on day 13 of drying when synergy said 3 – 5 days. They didn’t cover anything when they were doing demo and refuse to clean it up. They didn’t plug any vent holes so the debris is still in the vents. The 6 thousand dollar stove that was 1 year old is covered with debris and is scratched and has cabinets sitting on it. They didn’t scribe the baseboards when they took it off so it pulled the texture off everywhere. The tile in the hall bathroom was covered with water but synergy tech Nolan said it should be fine. They were still looking for moisture on day 9. This is absolutely ridiculous. Now, we have to fix all of it. Synergy won’t respond to phone calls. It’s sad that this has happened as I see on here such great reviews. Makes me truly think that people they know are on here writing about them to steer others opinions. I will never use them again.
Also, I have tried to reach out to management and their sales person, Diane Labant but she won’t return calls nor email back. Facebook is a great way to communicate. It shows when someone has read the messages. She read all messages but refused to write back as if she doesn’t care. It really is sad that this business acts this way.

Synergy did a restoration of our basement flood 3 years ago and did an awesome job. They went to bat for us with our insurance company and did little extras at no charge. We did have an issue with one of the contractors that they hired, but they stepped in and fixed the issue. I do not know how they cover their warranty as we have not had any issues to repair.

This contractor’s customer service is awful. They left me waiting for 3 weeks with no response. Then told me they were coming to do the work and another week later back out of the project for no reason. As a contractor, I would find another option if you can.

Horrible company, I would never recommend this company to anyone. They appear to be helpful and make all kinds of promises but to do follow through. All they care about is charging big money for work you can get done for cheaper. BEWARE!

Had these guys come out to give me a quote. Although he was very friendly, he never actually sent me a quote. I gave a follow up call, and was told he’ll get back to me. It’s been over a month and I’ve received nothing. No way would i recommend them.

I am an Insurance agent. When I call Synergy Restoration it is usually for an emergency. They send a customer service person out immediately. They coordinate a work crew so they can mitigate any additional damage, and get my clients home back to normal. Call then if you have a need. You will be happy you did. Thank you for your business.