Portland Regency Hotel & Spa

I just had to take a couple of moments to write a review to both compliment and thank the staff here.
The hotel they’ve built and are managing is exactly how a hotel should be from a guest’s experience. I’ve been pleasantly surprised by the level of attention to detail (from the turn down service, beautiful spa and fitness center, interior decorations, coffee delivery, etc).
Too often today, guests pay $ 150-​$ 200 for one night in a hotel that is run-​down and dingy, but not here! Thanks for helping to make our New Year’s Day pleasant and memorable. All the best to you and your’s for 2016!

My husband and I stayed here Sunday night, we were in town for a comedy show at the Merrill Auditorium. The hotel was beautiful, centrally located amongst wonderful restaurants and bars. I am giving three stars because our room, which was on the second floor, was in such an awful location. It seemed to be right above the kitchen of the restaurant and all we heard all night long was slamming and banging of dishes and who knows what else, it was SO loud. Needless to say, I did not sleep a wink. I am not one to complain, nor did I want to pack up and move rooms at 10pm, so I decided to stick it out — hoping it would end once the restaurant closed for the night. WRONG– it continued throughout the whole night. My husband and I would definitely stay again– but definitely NOT on the lower floors!!!

This hotel was a bit of a disappointment, especially when we arrived and saw the room we had compared to the pictures on the website. The price, for the room we reserved, was way over-​priced and frankly, nothing special.
Pluses: the proximity to downtown Portland (you are right in the mix); the friendly front desk staff; the pretty entrance area decorated for the holidays; the bathroom amenities; the turn-​down service; the very comfortable bed.
Negatives: the idea of paying $ 12 for overnight parking (we felt really lucky to have snagged close-​by street parking); the poorly marked hallways guiding you to your room; the drab décor; the «free» yet unavailable Wi-​Fi; the thin walls that forced you to hear every noise in the hallway (and other rooms); the maid service that banged on our door at 8:30 AM (really?!).
We thought we were planning a romantic getaway in an upscale hotel, but were disappointed to have made reservations at an outdated, tired, old nothing-​special hotel. Next time we will stick to the big name hotels that we are familiar with (and who’s quality is consistent).

Had a Turkey day Reservation for 1:30PM.it is now2 PM as I write this & we have YET to be called… it’s 4PM as I finish this the ticket time for our meal was 30MINUTES … Industry std. Is 12 – 18 MAX avoid this place the meal bill ALONE was $ 175 there $ 5.00 coffee tastes like DISHWATER stay away & save your $$

There is valet parking at the entrance for $ 12 per car for the night which charges to your room. The gentleman doing the valet also helped bring in all of our luggage. There is only one baggage cart tho so make sure to return the cart. The setup is strange, one floor is up a hill if walking. To be noted, both elevators do not go to every floor.
We booked ahead of time for 2 rooms for a group that would be celebrating in the old port. When we had a change of plans and wanted to downsize they were not very acommadating and moved up to the ground floor when the other room was on the 2^nd. The spa suite is hardly any bigger than a regular room. The only difference is the setup and maybe an extra 6 feet in total space. There is no fridge in any of the rooms. All the couches open into a bed which is nice.
The king size beds are very comfortable with nice king size pilow and soft blankets. The showers are glass doors with great water pressure and delgihtfully hot water. They provide lots of travel sized toiletries, makeup remover, q-​tips and more. The armory lounge downstairs is wonderful bar as well. (see other review). The location is great to be able to walk to almost everything and it nice not to have to worry about parking. Overall, it was a bit pricey but comfortable.

We were not very pleased with our hotel stay this past weekend. We had contacted the hotel from the airport and were told that there were standard rooms available for the weekend of 9÷4−9÷6. We got a cab (because the hotel van was not available at midnight) to the hotel and then were told that only a suite was available ⁹⁄₅. The front desk clerk assured us we should be ok to get a standard room.
We checked with the front desk on the morning of ⁹⁄₅. There was a girl and a guy working at the time. The girl was not very friendly and advised there were only 2 rooms available and they were suites. End of discussion. I advised that I had shown a room available on Hotels Tonight for a lower price and asked if I should book it through that website. They said yes. Unfortunately, right after it was mentioned at the front desk, the room disappeared. Interesting, huh? It was showing available from the night before and suddenly disappeared after we mentioned it. I don’t think it was a coincidence.
We ended up getting a room at the Courtyard by Marriott which was a beautiful hotel so it worked out well for us.
I would not make an effort in the future to stay at your hotel again with the series of issues we had during our stay. I did send this review directly to the hotel and they have not even responded.

I loved this hotel. It was everything we hoped it would be. There are a few things that keep it from getting a 5 star rating but it really is a place I’d love to stay in again. The location can’t be beat. We never moved our car in 3 days! Everything is walkable and accessible. The staff was friendly and helpful even to the point of suggesting walks to some harbor views we might enjoy. And we did! We felt right at home here from the start. While we didn’t take advantage of the spa or the hotel bar, we truly enjoyed our stay here. The room was comfortable and well appointed. It came with foam pillows (I HATE foam pillows!!) so I called the front desk. Minutes later we had feather pillows brought up. Love it.
It’s a quirky place but that adds character. This isn’t your Hampton or Hilton Garden Inn standard cookie cutter hotel. An old school lobby, sitting rooms off the lobby, actual room keys… They’ll bring a complimentary tray of coffee/​tea to your room every morning if you wish. Or you can serve yourself in the lobby. The coffee wasn’t that good, however. Weak, generic, typical «conference» quality coffee. But that’s a nitpick.
The quirks? The wifi, while free, didn’t exist in our room. Their network didn’t even show up as an option on my iPhone. If I got to the sitting rooms or lobby it was a strong signal. But if you’re counting on doing any work requiring internet access make sure you check its availability in any room they assign you before you unpack. Parts of the hotel appear to be dead spots. Like my room and hallway. The door to the bathroom also was the door to the closet. So, either you shut the bathroom door and had the closet open or shut it towards the closet and had the bathroom open. While that’s not a problem, it is odd.
The one I couldn’t get used to was the toilet height. It was 13″ from the floor to the top of the toilet seat. I measured. Now, that may be meaningless to you but I’m gonna ask you to go measure the height of yours right now. Go ahead. I’ll wait here while you do it… OK, got it? Now, do you see what I mean? I felt like Gulliver in the land of Lilliput! And it should be equipped with a lift to get you up out of there!
I would stay here again if only for the location.

Location, Location, Location! We literally valeted the car & it hasn’t move while we explored Old Portland & the surrounding area. Perfect walkability everywhere!
The hotel has tons of old New England charm and has been retrofitted (sometimes quirkily) with modern amenities like central a/​c & updated bathrooms. Nice touch was the stemless wine glasses they leave by your ice bucket tray every day. Coffee service is free to your room each morning & there is a lovely sitting room & restaurants onsite. Staff is super friendly & helpful.
It’s a bit pricier than we expected but everything in the area seems to be. And again it comes down to Location — which actually couldn’t be better and I’d absolutely stay here again!

We spent one horrendous night in a small king room with nonexistent AC and the rest of our stay was much better. Management handled everything professionally and quickly. As for the hotel itself, it needs a little touch up here and there. Cosmetically it’s showing the wear and tear of the busy season. You can not ask for a better location, easily walking distance to anything. We hardly used our vehicle. The restaurant is great, as is the lounge. We would stay here again.

My husband and I spent a night here after seeing a concert at the state pier. It was pricey, but I wanted to be near the venue and in the middle of everything for after the show. Totally worth the price; this place was gorgeous to look at and very well-​appointed. Our room was on the third floor and was spacious, clean and comfortable (especially the bed — one of the best night’s sleep I’ve had in years). It had a huge and brightly lit bathroom, comfy robes, in-​shower dispensers for shampoo, soap and conditioner and a nice modern TV for when we wanted to wind down before bed. The property itself is really nice too and the location is very convenient.
My only suggestion would be having mini-​fridges in the standard rooms and that is only because of the price being what it is.

This was such a gem find. We arrived after a very long delayed flight from California. When we pulled up at 1:30am immediately an employee came out to get our luggage to check us in. We were exhausted and starving so after checking in and dropping off our bags, they referred us to a pizza place on Commercial Street that stays open until 2am. We woofed down pizza and walked back to hotel for a very restful sleep. I loved the fact the door opened with a real key not a plastic card swipe. I wish we could have stayed longer but was heading up to Somoset Inn. This is a cozy, quaint boutique hotel that is very romantic and perfectly located. I highly recommend. I think we booked on Expedia for

This hotel is a historical landmark and is very quaint. The only downside is that it’s located in a «rough» area. I was with my husband and was walking around and just did not feel safe so we decided to eat at the restaurant inside the hotel. The food there was 5*****quality food all homemade and very delicious. We also went to a local sushi bar Fuji that was my not a blessing ch way and that was really good too. Nice area. The hotel is real nice and well maintained.

Beautiful hotel in a wonderful location, with friendly service. However, the ordinary rooms are thoroughly unimpressive, and lack some of the amenities I’ve come to expect from many hotels. I understand the suites are fully stocked though, so if you can afford it then it may be wise to spring for that.
A few negatives which have brought down my review: $ 12 valet fee to park in a parking lot across the street from the hotel. The valets are incredibly nice, but let me park my own car and save me the $ 12. Trust me, everything will be easier this way.
I stayed two nights, and on the last morning I was there they had random construction workers re-​doing some carpeting from 7am until after checkout at noon. The constant and continuous banging and hammering from inside the hotel at such inhospitable hours was horrendous, and there was not any advanced notification (or apology afterwards) from the staff. I would have come here every time I visit Portland, but because of this I don’t think I’ll come back.

While I haven’t stayed at the hotel, I’ve been here twice in the course of the past year for a school-​related function. Since parking is difficult in all of Old Port on a Friday night, it’s nice to know that their $ 5 valet is super fast and friendly!
Our organization held a sort-​of dinner party, and every staff member I encountered was friendly and helpful – this meant a lot considering the few last-​minute changes we had! Their event meal plans are all wonderful, and the hotel itself is full of charm if you take a look around.
I accidentally entered through the Armory Lounge, which looked lovely and I ended up heading back there at the end of the night!

I’m really waffling between 3 and 4 stars. I decided to stay at the Portland Regency thanks to reviews on Unilocal and TripAdvisor. I made my reservation online and scored one of the king rooms with the balcony, based on the tips.
Check-​in was a bit odd. I think I was checked-​in by a trainee. We were taken to our room, which, if I’m honest, didn’t look like anything special. Yes, the room was large. Yes, the bathroom was large. Yes, we had a patio. But there wasn’t anything about it that made me swoon. I think it was that despite the room’s size, everything seemed rather dated. For $ 300/​night, I just expected more. We never even used the patio…
I also didn’t sleep well here. The black-​out curtains didn’t cover the window at the top, so sunlight poured in verrry early and woke me up. The walls were also super thin, so even if the sunlight hadn’t woken me up, the family with the screaming child definitely did. Their child screamed so much and so often that I couldn’t go back to sleep. Rather than call the front desk to complain, we just got up, got dressed, and went to Holy Donut for breakfast. A much better, less stress plan.
I would say the major plus about this hotel is its location. Sooooo close to Holy Donut, Fore Street, and many other amazing spots. I’m not sure I would stay here if I returned to Portland, but if I did, I would go for a regular room and pay less.

AMAZING!!! BEST NIGHT’S SLEEP IN THE NORTHEAST! This historic hotel is charming outside, classy inside, and the rooms fit the regent name.
The location is placed downtown within walking distance of dozens of cafés, bars, and shops (mostly fair trade and organic — love it!!).
We are doing a fall foliage road trip in a convertible (started in Boston, to Ithaca, Adirondacks, VT, NH, & ME). We have been spending $ 180−360/night on lodging. We are only staying at 4 – 5 star rated Unilocal places.
The 2^nd floor deluxe suite is an incredible place to stay (not sure where the unhappy reviewer stayed below, but it is the opposite of everything in our room here so I suspect it may be the 1^st floor cheaper rooms which we were warned to avoid due to street noise and people walking by the windows). Here is what you can expect in a 2^nd floor suite (we are in #229):
JACUZZI TUB FOR TWO in a very large bathroom (see photo) complete with mineral bath, bath salts, shampoo, conditioner, soap, shower cap, makeup remover, qtips, and cotton balls for your use.
SPA SHOWER WITH 4 HEADS and a bench, with built in shampoo and body wash dispensers.
ROBES & SLIPPERS for your use in the wardrobe. Robes have been standard everywhere we have stayed but the slippers are absolutely appreciated and made this feel more like home.
KITCHENETTE in suite with empty fridge (free water bottles provided), freezer, microwave, keurig coffee/​tea maker, several wine glasses, glass mugs, and tumblers. It reminds us of our timeshare, it would be nice if they provided a few plates and utensils.
I’ve saved the best for last, this suite whose square footage must loom just under 1000, has a CLOUD BED! That’s right, it is just like sleeping on a cloud– you sink into it, cozy, soft, and get an amazing nights sleep in this king. Honestly, a good nights sleep can make or break a trip and this hotel has the COMFIEST BED IN THE ENTIRE NORTHEAST!
Oh, and the delivered morning newspaper to read in bed was a bonus, too! And the concierge was amazing at going above and beyond to give us exactly what we asked of them.

I was very disappointed with this hotel. I’ve stayed at nicer hotels for a lot less money. Here are the things I did not like:
We paid over $ 350 per night for a «deluxe» king room. The room was very small and basic. And most importantly, only the suites have coffee makers (I need coffee immediately upon waking and do not have the strength before such coffee to put on clothes to fetch some!) They do, however, offer coffee delivery to your room if you let them know what time the night before. The bathroom was very small and the tub/​shower even smaller. Ladies, while they offer complimentary shampoo, they DID NOT offer hair conditioner (hello rats nest hair-​do for me!). There wasn’t a fridge in the room but they did bring one to us, free of charge, so I did appreciate that. The location was great, but I don’t think I would stay here again.

A nice place to stay in Portland… close to the action
The Portland Regency is located a short walk from the harborside and the downtown area. The Hotel is pretty and the staff very helpful.
The rooms are neat clean, modern, with beautiful bathrooms and comfortable bedding. The room was spacious enough to accommodate my wife, my 6 month-​old daughter (and her entourage of puppets and numerous containment systems [carriage, care seat, etc.]) and me. The staff were infant-​friendly and offered to help in many different ways.
Overall, we had a nice stay here. We did not try the restaurant because we were only in town for a night. However, it is highly regarded.

5 stars for the staff and the location
3 stars for the room, which was decent… nice-​sized and clean, just not anything that would justify its $ 225/​night price tag. Just a basic room with no fridge or coffee maker. on that note though, they offer free coffee service with pastries every morning. You just call by 8 the night before and they will leave it outside your door the next morning and give you ring to let you know its there. That I found a very nice touch. I really did enjoy my stay here. It is a little pricey, but the location is perfect, right in the heart of Old Port with incredible stores and restaurants literally steps away. Very safe neighborhood to walk around in at night. valet parking at $ 12/​night (no regular parking) was a fair deal. Valets were on their game. All in all, I would recommend and would stay here again for convienence and great service.

Exactly what a hotel should be — and at a pretty great price! Two nights in a lovely part of the city for a total of less than $ 300 is a steal.
So, I’ll start with location. Pedestrian-​friendly cobblestone streets dotted with tons of awesome little businesses (from cafes to a specialty salt shop) and an easy walk/​drive to anywhere else in town. The hotel is perfectly situated in the midst of all the action and just a short walk to the water.
My room was just gorgeous — spacious, impeccably clean with a king-​sized bed, huge marble bathroom, fridge (with real creamer for the coffee! and 2 complimentary water bottles!) and every amenity I needed. Wish I didn’t stay in November because the room also had a lovely balcony overlooking the city. All of the staff I encountered (from the concierge to the restaurant staff to the valet) were friendly and helpful.
I’d stay here again in a heartbeat and hope to come back when the weather is a bit warmer.