Picture People

I wish i could give a zero. Terrible experience. Glad i didn’t spent too much by getting the groupon deal. They are too slow. We got there 10 mins before appointment time. Had to stand and wait there for 20 mins for one of them to show up and check us in. Finally took us back half hour late. Total wait time there was over 2 hours they still didn’t get everything right. After waiting that long the lady told us that she wasn’t able to print our picture. And forgot to include the digital image totally. This place is not even worth the Groupon. I’m never going there ever again or recommending to anyone

I only gave one star because I couldn’t give any less! TERRIBLE CUSTOMER SERVICE! Employees are terrible actually I only talked to one, the blonde with the pony tail who runs the front apparently. I don’t think I ever had worse customer service any where else ever! She was snappy and rolling her eyes at me. On my way out from deciding that I wasn’t going to pay to get treated like dirt, I looked back and her and one of her coworkers were whispering and giving me dirty looks! The Manager should really pay attention to how customers are being treated!!!

Very nice and easy. Amy was very nice and we thought it would be awkward to go in but she made it very comfortable for us. I was suprised at the poses she had us do but they worked out looking really great and best part is we got our pictures TODAY. will be back for sure Thanks Amy

I took my 10 month old daughter in to get some Easter pictures on Saturday. My daughter is very active and happy and I knew it would be hard to get her to sit still through a picture! so we had her sit down and the photographer took a couple of pictures and she started crawling towards her the photographer pushed her and slid her back to her original spot multiple times! who the hell does that she isn’t an animal! then for the Easter pictures she would put the egg in her mouth since she is 10 months and that’s what they do and again the later smacked it out of her mouth with either her hand or the stuffed animal she was using… granted she wasn’t hurting my daughter but she almost got kicked in the face by me… I got a couple good pics but will not be going back!

Photographer really rushed through the shooting — it was about 10 or 15 minutes of actual picture taking and I am not exaggerating. Out of 16 photos they had for me to choose from (because that’s all she took!) there were maybe two where my kid did not make a weird face or was leaning or the whole photo was crooked or off-​center. I pretty much hated all of them and only picked one because I had prepaid the $ 16 Amazon local deal. I would have bought more if there were any decent ones to choose from but there were not. Do not waste your time even if you think the deal is a good value. There’s a reason they have to entice people with neverending Groupon and Amazon Local deals!

Last two times visited location of tc picture people had photographers who acted like never taken pics of baby’s before included dropping baby on face and letting baby tip on concrete and when brought to attention did nothing. The backdrops and props were dirty.

I chose this place for the convenience of having some head shots done for my website, three shots on a disk same day. However, they were not helpful in posing to get the most attractive angle, so I was not that happy with the experience. I liked one pose out of the 18 they took.

Ok, here’s how it went. I got a Groupon voucher that included the sitting fee and several prints of one pose. We are a family of four. No other customers while we were there, which was great. The photographer took ONE picture of perhaps 10 poses., and did it in 20 minutes. I can understand her taking only 20 minutes if they were busy, because they do have a business to run, but in our case we were the only customers there.
We would have been more interested in purchasing additional poses if she had taken a bit more time to get something good, but they quality just wasn’t there. Only a couple of them were good. I guess they only shoot one shot of each pose so the customer won’t get overwhelmed with choices, but they could have solved this problem by shooting additional photos and then choosing the best of them themselves prior to showing them to us. i also asked the photographer to take a couple of goofy pictures of us, but she wouldn’t do it. So you have no control over the poses. This was disappointing for us, because we were hoping for a fun picture to purchase, too. Again, had they been busy I can understand the possible time limitation, but they were COMPLETELY free, and could have easily spent more time working with us.
We finally settled on one pose of our two kids, which was actually slightly out of focus but was a good pose. We also did pay an additional $ 15.00 for an additional sheet of the whole family (not a great shot, but at least a good memory), although they charged us $ 5.00 additional to digitally remove some strands of hair that the photographer would easily have seen but didn’t take the time to correct while shooting.
I should also note that you’ll be there a while, too. We got there at 6:00 PM, but didn’t get out of there until 7:20. The photographer didn’t come out again once we told the salesperson we didn’t like most of them. My wife and I were joking on the way home that maybe she was ashamed of her own work and couldn’t face us.
I’m giving this two stars instead of one because we did get a good shot of our kids for a very good price via Groupon. (I think we paid about $ 15.00, and got 11×17, 8×10, 2 5×7’s and a bunch of wallet sizes. The picture, although a bit out of focus, is a good pose, and the price made it worthwhile. If you want a family picture and aren’t too picky, AND are using a Groupon or Living Social voucher, this can be a good option.

Boring place. Every time the same background, same gestures. They should bring something innovative if they want to handle their business well. Also every time we have to wait at least 30 min to view the pics, and they always replied like «oh, you know, we are super busy today». We won’t cone back after finishing our VIP package.

I bought two groupons a few days ago to get some pictures of my three children who are 4 and under. Four, two and 15 months to be exact. We had an appointment at 3:40 and were asked to arrived 15 – 20 minutes prior. We arrived at 3:20 and I stood at the desk while employees ran around waiting to get checked in for at least 10 minutes. Finally someone acknowledged me and checked us in. We sat down to wait for our appointment.
We sat and waited. Our 3:40 appointment time came and went. I finally flagged someone down around 4:15 to ask what the hold up was. My three children were melting down after waiting for an hour. All of a sudden it was our turn, magically. I asked to speak to a manager to address the issue of why we just waited an hour without even a «boo» from an employee to let us know they were running later. The woman i spoke to said that our photographer was the manager so i laid into her. She let me know that she isn’t the manager and that she’s «just a photographer». Then she attempts to get my melting down children to smile. Not even one picture was taken and I cancelled my appointment and told them we wouldn’t be coming back EVER again. They had me mark my groupon redeemed when they checked me in so I’m dealing with groupon on that issue since we got NOTHING.
I was finally allowed to speak to the real manager after again demanding to speak to her. She offered me nothing of use. And a «well that’s the way things go» in response to me asking WHY no one even thought to let us know how late they were running.
We’ve been to picture people previously and I realize you get what you pay for. But wow this experience was absolutely terrible.
And i’d like to point out, I’m a big lady myself (size 18) and the average size of the workers in that place is large. Those ladies move like DMV workers. No purpose, no motivation, no pep in their step. No wonder they’re an hour behind. I’m a fat person and I move like I mean it. You can’t walk around like a half dead slug when you’re working with children.

I wish I could give this place no stars!
We left without even seeing our pictures because I refused to give my money to this company. Here is what occurred to make me feel like this:
Today is my mother in laws birthday. I made an appointment to take my 18 mo son, 11 year old step daughter and my 7 and 8 year old niece and nephew to get some pictures done as a surprise for her. I picked this place because I knew the photos would be done that same day and we could give them to her. The photographer was not patient with my son at all. He is a toddler and didn’t want to stand up with the other kids. She was very unwilling to try any other poses and didn’t try to use props or anything to make him smile. We only got about 10 mins in the room until she asked us to leave and come back when he is in a better mood. I refused and we tried again and he finally started to warm up and laugh and smile. She rudely said she was done taking photos and got all she needed. (We only had 1 backdrop and she took maybe 10 photos) She seemed very annoyed with the fact that he is 18 months and doesn’t take direction too well.
I spoke with a manager who apologized and offered to have a different photographer take more photos so we could get more shots. I agreed and we sat and waited. I watched the family in front of us do 2 outfit changes and several backdrops before I was fed up. We waited an additional 30 mins to take more and they still had one more family ahead of us. I was done at this point. I had 4 hungry and bored kiddos and no photos were even shown to me. So we left and went to JC Penny to see if they could fit us in. The people at JC Penny were able to get us in within an hour. (They would have done sooner but I wanted to make sure the kids ate before so they weren’t cranky) The staff at JC Penny were professional and had the same issue with my son not wanting to stay still. They used extra staff members to hold teddy bears and make him laugh and I ended up buying the disc with all of the photos on it because they did a great job.
I would not recommend anyone using Picture People especially if you have young children.

I am amazed that we even left with one halfway decent photo, and grateful that I used a groupon and did not waste a significant amount of time at this location. Our photographer seemed genuinely irritated that our 5 month old could not sit, look straight into the camera and smile perfectly. On many occasions he did smile sweetly, however she kept setting the camera down and missed almost every one of these moments. The studio was also filthy so we ended our session by washing our little guys hands and throwing every shred of clothing plus our props into the wash as soon as we got home.
You would be much better off finding a local up and coming photographer. This is no place to waste your hard earned money. The employees here obviously don’t value how special professional portraits can be to someone. We shoulden’t have even bothered.

Slow service, had to wait for almost an hour to pick your photo. If you have kids which is what they are targeting, make sure you bring some games.

****This review is for families that don’t have smaller children.****
I found a groupon for 16 dollars which includes unlimited poses and a few print outs. They also offer the HD CD (groupon offered CD at half off — $ 75) with all copyrights to the pictures, so you’re not forced to print out pictures with them. There may be a wait if your party does not arrive exactly on time but overall, the quality of the photos and price was worth it. Took about 2 hours from start to finish paying and receiving prints/​CD.
Note: Family of 12 — youngest one is 8 years old.

Hurry up and wait. That seems to be their motto. I understand their is a wait time, but there was only one other group that arrived while we were waiting to see our pictures. We waited for an eternity to start our session, then we were rushed through the session and told there were plenty of photos to choose from so we didn’t need to change clothes. Then we waited again for the pictures to show up on the computer and yet again for them to be printed and burned to a disk, The individual shots turned out ok, but the poses with all 3 kids were terrible. To make matters worse, we got home with our disk and found out that there were a bunch of pictures missing from the disk.
This was supposed to be a fun experience where we could get some cute pics of our kids to send to family members. Now when we look at the pics all we see is the nightmare we went through to get them.
This place is a joke.

Better this time around. After several years I decided to give them a second try. My 6-​year-​old was being pretty belligerent, but Katy (our photographer) got some decent pictures out of her. It would have been better had Katy just let her do her thing and snap candids – once she did that, we got the best pictures. Posing her didn’t work very well. We didn’t have to wait as long this time to see our digital images. When they brought out the framed pictures, they were dirty (again), only this time they agreed to go back and clean them. Their tolerance of my daughter’s antics and the fact that things went more quickly this time has made me want to update my review. I will come back.

This is the first time I have been to Picture People but I had a coupon so I thought I would give it a try. Never again.
I was told to arrive at 5:10 for my 5:20 appointment. At 5:50 I am finally called back to have pictures taken of my very cranky 4 year old. Then I wait another 40 minutes to see and purchase photos.
I am fine, heck– used, to businesses being late. I, however, do not appreciate THIS late with zero explanation. I will go back to Yuen Lui.

Wow. SO disappointed. I took my extraordinarily happy one year old for pics. We arrived on time and had to wait not too long before being taken back with the photographer. She was nice, my child was happy and pleasant, smiling tons. I had a coupon that said it would be an hour session. What that means apparently is 7 minutes of photography (my husband timed it) and lots of waiting. The photographer was nice, good with my kid, but the pictures were crap. She did not catch one actual smile (actually difficult to do), and the one «pose» we had asked for (in the birthday box) — she took one picture that showed the box, and my kid wasn’t smiling. We thought there would be quite a few pictures, and were told there were backgrounds we could choose. The photographer picked one background and then told us we were done. Really?!! I couldn’t believe what they charge for any packages. Our coupon entitled us to a number of sheets of one pose, and, honestly, we struggled to pick a shot– because none of them were good. We take way better pictures at home. We did get a family session with a professional photographer where we get all the pics on a disc, and it costs less than any one of their «packages». If you want a studio pic, go elsewhere– I will.

From all these reviews, I’m thinking that if I had kids, my experience might have been different, I’m not sure. We came here on a pretty busy (I thought) Friday to take engagement photos to send out with our wedding invitations, and to use as a «Photo guestbook» where everyone signed the mat. It now hangs in our hallway, and served our purpose. We received a lot of compliments on the picture and our family asked for extras.
I can’t remember if we had an appointment, but we probably did. I know we used a coupon, only got one sheet of 2 different poses, and it ended up being pretty inexpensive. Some of the poses were silly, we were giggling as they’re telling us how to pose as if we were little kids. It was fun though, and we didn’t wait long for the slideshow of choices.
They didn’t push for us to buy more, they just told us about the option to purchase on the website. For a pretty unphotogenic person, they did really well at getting quite a few good shots. We were in a hurry, what with planning our wedding and all, so we picked fairly quickly, and I’d remember if we were made to wait for long, we weren’t. They had some little cars and toys we got to see kids playing on, looked like it would be a good place for kid pictures.
Overall, I’ll remember this place forever, every time I walk into the bathroom, there’s our photo, with all our loved ones signatures from our wedding. And I look damn good, better than 90% of my wedding photos ;) Maybe I should have gotten a photographer, but when you take terrible pictures, and it’s 104 degrees an an outdoor, humid wedding, why bother =)

I have to say that I acknowledge that Picture People makes no money off me. I am the customer who always has a coupon for a cheap package or a free 8×10 and then I buy maybe $ 20 more. What I pay doesn’t even cover the photographer’s hourly. I know.
But seriously! They kept trying to get my almost two-​year-​old to pse in perfect poses and then hold them for minutes at a time. She’s 22 months old. Just keep taking photos, because her attention span is that of a butterfly. And when I say she doesn’t kiss, I mean it, my kid might be weird but she loves to hug and doesn’t like to kiss. Stop trying to cajole her into it.
There were a lot of cute candid moments between my two kids, but because they weren’t poses per se, with feet off to the side so the soles don’t show and hands perfectly folded beneath the chin, there is no photos of them. It’s a digital camera, just keep shooting.
Oh and I agree with the previous reviewer. They say 5 minutes to see the photos, plan on more like 45 minutes between photo session and ordering. Go to lunch, go walk around, but for your kids and your own sanity don’t wait around.