Pacific Solutions

A friend told me about PS 20 years ago when we bought our first computer and we’ve been going back ever since. As a technophobe I can trust their service and recommendations. They’ve taken the time to understand what we need, and sold me things that were better matches at less cost than I was ready to pay for. They problem solve over the phone, work on schedule and keep you updated on the status. I’ve never had to bring a machine back except when it was my fault. We’ve bought all our computers for us, for work and for kids, except that first one from them and have recommended them to friends and businesses because they’ve always treated us so well.

I am so pleased someone recommended this shop. I have been in there twice. Both times they told me right away about how much things would cost. When there were more issues, they called and verified that it was okay to go ahead and remedy the issues. Once I went in to rev up a rather old laptop. It’s now up, running and is humming along. That was several months ago. The most recent trip was because my speakers weren’t working. They checked the sound card, but found my hard drive was going through a slow excruciating death. Good thing I came in when I did. I have everything near and dear to me on my desk top. They were reasonable and quick.
Linda and her husband are such sweet people. They were willing to entertain my technologically challenged questions and took time and patience to explain things to me. That being said, I feel at the mercy of people in the tech business and these people are honest and knowledgeable. Not that I’m excited about something breaking down again, but if I’m dealing with an ornery computer, I’ll call right away for an appointment.

While visiting Portland to shoot some animated neon, I discovered that I failed to pack a data transfer cable. Perhaps Pacific Solutions could sell me one? We discussed some options and then discovered that I didn’t need a cable after all. I just needed to save files from the hard drive onto the camera’s SD storage device and use *that* data transfer process. Sure, cable is more convenient, but this approach saved me from a wasted expenditure. The kind folks at PS walked me through the process and refunded me price of the unneeded cable. Bottom line: Patient, expert service generates good karma. Next time I need some gear in the Portland area, I’ll come here first.

KEEP AWAY, YOU DESERVE BETTER!
I emailed Pacific Solutions stating that I was experiancing issues with my keyboard, certain keys not responding 100% of the time.. . They emailed back asking for picture of laptops manufacture ID # on bottom of PC.. . to which I sent along in reply.. . Their responce to this was bring in the hardware for a free diagnosis so they could best evaluate the problem. Next evening I droped it of to be evaluated.
15 mins later I was called into the backroom where their «tech» had been «diagnosing» the problem.
Even though it was the owner who greeted me at the counter and who had dissapeared with my computer into the backroom, I soon realized that an adolesent kid barely in high school had ripped my keyboard off from the based of the computer, LITTERALLY disableling the keyboard completely from working at all ever again.
This is where they told me that the keyboard was completely broken beyond repair and it had to be replased. $ 65 for the labor + $ 80 for the replacent keyboard (a component that they not only had to order but would also take 9 days to arrive from china).
this was all under a ruse for their «free evaluation.»
Looking at what was left of my computer (90 days old mind you) I ask why they had to rip off the keyboard?
Their answer was «I needed to find the part number for the keyboard so I could order the component.
wait.. . wasnt this just an evaluation to diagnose a problem with some malfunctioning keys? Apparently not. Aparently they now expected me to not only Pay them 50% of what I had purchased the laptop for initially (black friday deal) but wanted to hold it for over a week while they waited for the part to arrive also! No meantime replacement just S.O.L.
Shananagsns ! Mickey Mouse Shananigans! Now I had no working laptop (too bad for my work I supose) was facing a $ 145 bill to repair something that although wasnt working as perfectly as it should of at time, still worked none the less!
It just so happens that I work in online marketing so I can say the following because I know these services exist for failing businesses who require reputation management:
To you other Unilocalers out there… it is no coinsedence that positive reviews to businesses get posted every ²⁄₃ months like clockwork?
THEY EVEN MANAGED TO VOID MY WARRANTY TOO. PACIFIC SOLUTIONS, YOU DEFINE EPIC FAIL!

I have bought computers as well as monitors and other peripherals, when it comes to cabling and peripherals they have a very large selection and I have taken them computers that I purchased elsewhere for them to repair and fix or to get working again, because they just aren’t functioning quite right. So they do more than just sell computers they do more than just fix. They can actually straighten out and get working right. If you’re on a tight budget I took my sons laptop of four years old into them because he needed it for college they quickly repaired it and I sent it back to him and now four years later he still has it. I’m not advocating that you should keep the computer that long but it simply works and he simply happy with it. All of that for less than $ 100 I couldn’t of asked for more.

Pacific Solutions is still awesome. I did my first review back in 2010 and everything in that review still holds true. But let me also add this other great thing about them.
I called and the phone was answered instantly. I said I needed a receipt for some hard drives I bought there over two years ago. She pulled them up and e-​mailed me the receipt. Phone call took less than 60 seconds. E-​mail arrived within the following minute. Amazing.
You just can’t get better service than Pacific Solutions.

After my second time using them, I became a fan. They are courteous, prompt, and honest. Their prices are reasonable, and they do not recommend work just to get business. They will be my «go to» store from here on out.

These guys rock. I have been in the middle of a build and found out my power supply or optical drive is toast and I want to get it done so I go to PS. I usually know exactly what I want so I have never asked questions to see how knowledgeable they are, but I imagine they could help you out. Their prices are usually equal to Amazon or Newegg (at least the items I have bought) and every transaction goes without a hitch.
Highly recommend.

The work has been good… However the clerks have always been rude.
It’s a kind of condescending rude, like «We shouldn’t have to take time to answer these questions from a neophyte…» rude.
I think I have used them for the last time as a result. Giving them money after they have just been patronizing to me is too much of an assault on my dignity.

I recently had my computer fixed at Pacific Solutions. I had an expensive custom made PC die on me and thought I was going to have to spend a lot to fix it. It turned out to be a small problem that cost me less than 50 dollars to fix. Not only did they fix my computer they also cleaned the inside of my case and made it look great. I am pleased with the service I received and will definitely go back to them when I need to upgrade. I highly recommend them because of price as well as customer service. My PC was fixed on time and they did a great job. This place deserves your business and I hope you go to them if you ever have computer issues or want to buy a new computer.
Thanks

Looking for odd fan. First guy nice tells me they don’t have same thing, shows what they do have, next guy breaks my part and blames the part. What a jerk didn’t even say sorry. Screw this place. Even Fry’s is better

They’ll sold me a product that they know I couldn’t use, plead ignorance, and said «no returns.» $ 130 down the stink.

Years ago I needed to get my computer serviced, so I asked my computer geek friend, who recommended Pacific Solutions. I’ve been a loyal customer ever since, and have been happy to refer them to business and social connections all over the metro area.

I bought a custom PC from Pacific Solutions and I have been very satisfied. I know that this business is trustworthy for a number of reasons; My mother board died just 2 weeks after the 1 year warranty was up but they still honored the warranty and replace it for free. Because of their willingness to work with me on that warranty issue, when I was in the market to buy a netbook I had them order the exact one I wanted, at basically the same price as big-​box store. Also to their credit, when I was in the market for a second PC monitor for a dual screen setup, they readily admitted that they didn’t have the proper model in stock and that it would take a while to order. I have since happily purchased additional memory sticks, a video card and several other accessories. Thank you Pacific Solution. Highly recommended!

disclaimer #1: I know the owners. disclaimer #2: it wouldn’t matter if I knew them or not, I’d still give this a good review, because it’s a good place. Sometimes you just don’t feel like driving all the way out to Fry’s, and sometimes you don’t feel like waiting a week for tigerdirect or newegg or amazon to ship you a new bit of hardware, and sometimes you want something a little too nice for freegeek.
Actually, all of those conditions are true more often then not — and more often then not, it’s easier to just roll over to pacific solutions and get what you need. Countless times I’ve needed a cable, or a power supply, or a keyboard, or a cd drive, or whatever, and I’ve been able to find it there when nowhere else had it in stock or was convenient to get it from quickly.
I haven’t run into a computer problem so severe with any of my own rigs that it required someone else to fix, but in the event that I do, I have no reason to believe that Pacific Solutions couldn’t handle it — everyone I’ve talked to there has been knowledgeable, and hasn’t talked down to me, which is pretty promising.
In short, they’re convenient and smart. Go get some!

Excellent experience here! The old HP desktop needed some TLC and so I Unilocaled repair shops and found Pacific Solutions which had positive reviews and was close to home. Took the machine in on a Monday and was told that they would be able to get to it on Thursday which was no problem at all. Received a call on Thursday as promised with the diagnosis and what was needed to bring it back to life. Agreed to their solution (a new hard drive) and was told that it would be ready the next day. Pacific was able to recover all the data on the defective hard drive and load it onto the new one. Picked it up and got it home then up and running. It works great now and the cost of the repair was fair. I highly recommend this establishment!

This place was recommended by my IT guy to service my newer desktop (locally built) and my older Dell laptop. I’ve taken both of these in a few times and always been extremely happy. They are quick and efficient taking in the equipment, they have always had the work done by or before the estimated completion time, and the cost has always been less than the estimate. I’d been to two other places previously and these folks are cheaper and faster and easier to communicate with — usually the «tech» calls to personally explain what he did and why. I’m not an expert on the typical costs for this work, but in my limited experience they are «inexpensive».

They can fix any PC, build you a new one, upgrade your old one. They may not be cheap (though they’re not expensive, either — I’d say moderate and well worth it), they are very thorough and reliable. We took my husband’s PC in to have it looked at when it started acting up, and wound up having enough confidence in Pacific Solutions that we asked them to overhaul the PC. They moved the data from the old hard disks to new ones, put in a new motherboard, new everything except for the case. It runs far better than it ever did, and far faster, but my husband didn’t have to skip a beat because when he turned on the newly refurbished PC, it felt like the old one, minus the headaches.