Nordstrom

This is for the CHANEL STORE inside nordstroms.
I have been here twice, and I have to say the service here absolutely sucks. The sales associates here lack customer service, no initiation to say hello or how can I help.
They aren’t helpful at all.
I entered in on a weekday around 5PM and I was trying to purchase my first Bag. Upon entering everyone ignored me until I started tapping on one of the glass counters and still it took them 15 mins to say hello.
I told them I wanted to look at Le boys or flap bags and didn’t know much about the bags and asked about what types of materials were offered.
Now a good sales person would walk you around and show you the different materials but the girls just stood wide eyed at me and just ranted on about how they don’t carry certain types because they are ‘trying to stray away’ from that type of material. One of the SA pointed to a bag but didn’t bother to go get it since it was halfway across the room.
It was rude.
And when I tried asking them to show me what bag material they were talking about, they rolled their eyes and just told me WITHOUT ANY ATTEMPT TO CHECK and said, «We don’t carry that.»
When I pointed to another bag and asked,” is it this bag?” the sales associate said, «yea but that’s a different size.»
Seriously?
You couldn’t even attempt to tell me maybe that this is a different size and I don’t know, maybe that I could use this to compare this to the size I wanted?!
One if the sales associates even said, «Boys don’t come in caviar.» I had to correct her and she tried to save face by saying, «we only order lamb skin here.»
…
Same thing happened when I inquired about CC earrings. Without checking the sales girl said they don’t carry it. Yet when I pointed to the counter because I actually looked and found them she said, «we are trying not to order that style as often.»
You’re spending about $ 4,000 on a bag there better be some customer service and some knowledge provided. There was none provided in portland.
This is seriously so dissatisfying!
They are representing Chanel and should have higher standards on assisting customers with making a purchase.
I will not return here. I advise if you are a portland resident GO ELSEWHERE!
I took my business to the chanel in Seattle and was treated with curtesy and respect. The SA Cindy is amazing!!!

This Nordstrom is more significant to me than any other high-​end department stores or department stores in general. There is a Macy nearby, but I will take a pass on that one. It was my first time visiting downtown Portland, so obviously I needed something to dress-​to-​impress. My fit was on point, but something was missing; I needed a belt. Spice is the variety of life. Their collection was of belts was more than I could chew. The staff was somewhat helpful… I think. Can’t say much since I did not require their assistance when trying on belts.

Terrible time yesterday with my buddy. Went suit shopping and the man named terry was incredibly unhelpful. Constantly showed me suits that I kept explaining were far out of my price range, was quite rude to me, certainly judged me based off the fact I was wearing jeans and a tshirt. He only would have worked hard if he knew he had a big commission coming in.
Tried on a suit that I liked, pants didn’t fit right. Instead of being helpful, he said there was nothing we could do unless I bought a suit that was twice the price of the one I had on. A lady I talked to later said I was «in great hands, Terry is the best.» I laughed and said she’s insane since he’s the rudest employee I’ve ever seen. Get it together nordstroms, that’s not how you treat customers. You get two stars because the other girl was at least nice when I told her Terry was awful

First of all, i need neiman marcus store here!!! I honestly shop very often at this nordstrom too and never had a bad experience, however today 12/​27/​2015 4:30 pm employees at women’s shoes department right at the entrance was the huge problem!!! Me and my wife went there to buy couple heels for our dinner party. They had 4 – 5 sales rep was standing at the register and just chatting each other, playing with their cell phones. Jeez. Oh well, anyways i tried so hard to get their attentions but it didn’t work for good 15 mins and we were the only customer there at the time. And this girl finally came to us and she didnt even greet us at all, just standing right by us and looking at us like what the hell r u guys doing? Lol i felt so offended. And me and my wife just left the store with empty hand. Hopefully i don’t see them on my next visit. Maybe nordstrom need a competition.

Honestly, Nordstrom is my favorite store. This is because consistently throughout my whole life they have had the best customer service ever. To me this is a huge part of a business and I seriously appreciate it. No matter what, they will return something and they won’t question you about it! Even if you have used the item or product and tell them it didn’t work for you, they are very understanding. I’m not sure what it is, but its something about their employees and they really have it down. They don’t feel overbearing and they are very helpful and patient and relatable. I feel like in most retail I try to avoid the help of an employee but here I actually find the interaction rewarding.
This may sound funny but I just feel comfortable and at ease whenever I leave a busy, crowded mall or shopping center and enter Nordstrom!

The selection isn’t as good as at the Washington square, and the people aren’t quite as friendly and helpful. But, they do have the Chanel boutique which my wife loves.

Went in here today after checking out pioneer court square and Starbucks before we left to come back to Seattle. We were in town for 2 days to see family and check out portland. Anyhow, we were looking for a passport cover in any designer brand from michael kors to Gucci — we needed it as a gift — BUT they did not carry one in any brand which totally sucks bc we were hoping Nordstrom Portland would have something different than the one back home. I guess it’s not a highly sought after item so they have 0 in stock. However!!! My BF and friends and I walked around several departments looking at makeup, shoes and such and everyone was so incredibly friendly! Especially those in cosmetics and women’s accessories. The gentlemen in the MF dept wasn’t very acknowledging but that was totally ok since we just browsed for a minute. Overall I loved the 20 mins we spent here b/​c everything seemed to be well organized and sales people were friendly and welcoming. I told my BF we need to make a special trip just to shop here next time. Love!

I shop more at the rack then I do here. That said I have shopped here for years. In college I bought my first leather jacket at Nordstrom’s, I had wanted one for years and the after Christmas sale was just to good to pass up. I wore it constantly, for years, and it held up to it. Good looking, and quality, I got what I paid for and more.
I also learned Nordstrom’s was the best place for me to buy shoes. When other stores might have my size in one or two shoes at Nordstrom’s I can by any shoe I want. That is still a big draw for me.
I still try and make it to the big sales and they still have items I dream of for a long time… (sometimes I am lucky and they get to the rack…).
Tip, the restaurant is a surprisingly good choice when you are out shopping!

I have mixed feelings about this place…
Either the shopgirls are WAY too intense and constantly asking you if you need help? if you’ve found what youre looking for? if they can start you a dressing room? and, once youre in the dressing room, if whatever you have on is looking great? or can they get you another size?
Or you stand with your purchase-​to-​be in hand, waiting at at a register, clearly ready to check out and they flash you smiles and waltz right by…
Either way it’s a bit perturbing.
(Nordstrom Rack just up Morrison about 4 – 5 blocks. BARGAINS GALORE! But of course you were well aware.)

Had a great service from Asil from Chanel boutique store. He was extremely helpful and very knowledgeable about Chanel handbags. He definitely knows how to take care of the customers. Next time I go to Chanel store, I will request for him :)

As a 36HH, I find it literally impossible to find bras that 1) fit 2) have the wire in a spot where it doesn’t rub my underarm 3) is cute. This combination just does not exist. But, Emily in the lingerie department found that combo… and she found FIVE BRAS that fit all those categories. The best part? She fit me correctly in the first bra I tried on.
Go visit Emily. She does magic.

Where to begin. Was in today at 12:45pm looking for aquaitalia boots. Asked sales rep if they carried two tone as in Vancouver BC store. Sales rep immediately said No. Then said how much time I had told her 30 min. She said No. Why ask if I had time if you cant help. For $ 495 boots she was unwilling to call or research. Terrible customer service. I guess I will go to Vancouver BC as the Portland sales rep was unhelpful & very rude.

I came here to spend. I was dressed casual. Carrying a Celine bag. As soon as I walked in, the guys standing there didn’t greet me at all. When I stood in the middle of that bag section, the other guy nearby didn’t say a peep. Then I heard him say hi to a girl that was looking and asked how she was doing. Sorry buddy. If you make commission, you coulda got it from me. However, this nordstrom sucks. Not much selection. I wanted to shop here for the no tax purpose, guess I’ll have to do it at the Seattle location.

I’m a loyal shopper of Nordstrom. I like treating myself to fine clothes and accessories. The staff has been very helpful and accommodating.
About a year ago at this location I participated in the Personal Stylist. It was so fun, I went all out and it really boosted my self-​confidence. I got a bunch of new outfits that seemed so effortless for the stylist to put together. I spent more than planned, but I didn’t budget. One catch, when you sign up on the website — they state, «no pressure». Well, there is a bit of pressure to buy. And then the follow up phone calls and emails by the stylist was a bit much. I appreciate her salesmanship, but I just ended up ignoring the calls.
Just recently I had a great experience buying a few new pieces and getting some repairs taken care of: shoes, a missing button, etc. Alex assisted me and she was a great help.
Asil helped me find a belt bag in accessories. I purchased the last Alexander Wang Fanny Pak. I swore I’d never own one. But this is chic, likes something SJP would wear on Sex and the City. I can’t wait to try it — I cannot stand when I wear a cute outfit, but have NO POCKETS for keys. Sometimes a purse is a bit cumbersome.
Great Service. Solid Merchandise. If something needs fixed, they repair their product.

Here I go again. Nordstrom, you’re a family member.
In infancy and toddler-​hood, I had orthopedic problems with my feet (out-​toeing which orthopedists used to treat long-​term with ugly shoes), and I had to wear «ugly shoes» which only you carried. By the time, I hit 14 and high school, I was out of the ugly shoes and went shoe crazy, and in pre-​Rack days you were my major dealer for shoes (preferably Italian and on sale). You had a small-​ish store at Eastport Plaza (to which I could walk and not go with my comptroller (mom) in attendance) that was attached to Lipman’s, and I used to spend my babysitting money there whenever possible.
You were more than indulgent with my leather and wooden sandal phase (clogs included). The sandals were called Wooden Traps, and if you hit the wood soles up against a stair or curb, they’d crack. You always took them back — always smile, and give me a new pair. Crazy good! Not sure how you stayed in business through that phase because almost every girl in my jumbo-​sized suburban high school wore them.
You gave me my first credit card and helped me get outfitted for work and parties and dates. Your clothing was always like catnip to me. I occasionally strayed over to Charles F. Berg, but I always came back to you.
So many other happy memories you and I share that I might bore people to death with my review, but like I said I always come back to you for so many reasons.

I visited the lingerie department this morning to find undergarments to wear under my wedding dress, which I brought with me. At my age, it was scary. Lori gently suggested I try the «sticky boob bra» instead of a backless bra. Oh what fun sticky boob bras are!
It worked, along with a nice bike-​short looking deal. At one point I burst into tears because so worked up about this.
As she was unzipping me we discovered the embellishment on my dress was loose. (I didn’t buy the dress there). She whisked it off to alterations and has it repaired before I’d finished paying. So delighted with the care I received today.

Went to the Chanel Store. Sales person who served me wasn’t that nice. I guess she didn’t think I would make a purchase but I did end up buying a wallet. I actually wanted to purchase the Le boy bag but they didn’t have any stock. What was most disappointing was I didn’t get a Chanel bag. Got a crappy Nordstrom bag which killed the total experience along with the mediocre service. No Chanel bag or flower or ribbons. Doubt I will purchase from this store again.

Oh my shhhhhhhhh… I got my mail today and it was like Christmas!
Not only did I get a beautiful white bag (my fave color, yes… White is my fave color along with gold lol) I got pretty much the motherload of samples!
Here are the YSL samples I got: top secret pro eye make up remover, 2 (yes TWO) shocking volume mascara (if I just got one of these the first time I would not have written the first review), 2 YSL youth liberator serum, YSL gloss volupte sample, and YSL mini lipstick in 01 rouge
There are pictures of everything I was sent attached. I am so grateful for not only the items that was sent but that I felt valued as a customer.
Angie wrote a thank you note saying: Thank you & hope to see you soon. (With her business card enclosed)
I will definitely give this store another go! Especially since I need to find a new foundation soon.
Mahalo Angie for being an awesome ambassador for the make up department!!! Xoxo

I can’t believe I’m writing this because Nordstrom has always been one of my favorite shopping escapes but I deserve better than what I’ve seen lately. After a 12-​year+ one sided relationship, I now have a few gripe. s but i focus on 1 here.
To set the tone, I probably spend on average $ 500 a month at Nordies. I travel for work and often shop in other cities. I am a card holder and that supposedly comes with great perks, one for sure that is touted, ALTERATIONS.
I bought this dress is Seattle last month and the shoulders /​bust were a little large. I decided to finally take advantage of a Nordstrom bene, my first and have it altered so it fits perfectly. I went to my Portland store and they called alterations. The dress was pinned at the shoulders and a dart at the bust. They said the dress would be ready by ⁴⁄₆ and someone would call. No one called.
Today 4/​13, I went to the store to get my dress. Though I was just entering the floor an employee greeted me and asked how she could help. I told her the purpose for my visit and she went to find the dress. After about 5 minutes she came back and told me she couldn’t find it but not to worry her manager was looking.
The manager called my name after another 5 – 10 minutes but no dress in hand. After another 10 minutes on the computer and research, the dress was found 1 department or 10 feet over.
I look at the dress, all tags have been removed by alterations (call me weird but that bugs me) and notice, no darts at the bust area. The manager suggests I try it on, which I did. Guess what, my bra is still showing at the sides where the dart was not added. I’m not sure it was altered at all. The manager says she can see from the records it was but maybe it’s not right. Should we call alterations again? No, I say, I thought this would be a quick errand. I tried to fit it in on a break and this dress was to go on a trip with me, leaving in under 2 days. I doubted they could pull the alteration off that fast. I left with no remedy other than to wait again for alterations. I already spent about 45 minutes on it this time around not to mention waiting for alterations on the first appointment.
Personally, it’s petty for me to waste time writing this but I’ve seen some declines over the years and I never complain.
Internet ordering is almost always a mess
Clothing quality is declining
The shoe department is very small in Portland
It’s lame that I have to have a store card to get points (for years they were unable to get my bank card working with their program so I had to get a card to get any of the benies and they did nothing retroactively for the past purchases)
The store staff can rarely find record of my nordstrom notes (though they’re mailed I often am told I have none in file when in store)
and alterations not so hot.
Sorry to say it but maybe it’s time Nordies heard from someone loyal and losing that spark.

Now when where why and how would I ever give Nordy’s 3 stars? Oh, I know. When I walk in with the full intention to walk out with things and no one comes over or even flashes a smile.
To be fair, I headed to Women’s Shoes first and someone at least said hi to acknowledge my presence. I didn’t see anything that jumped out at me so I headed upstairs to Brass Plum. I walked all up and through the shoe department and nooooo one came over and asked if I needed help. There were 2 dudes standing around and 1 wasn’t doing anything but hanging around. Ok, so you wanna stand there and talk and not come help me? You better act like you know and come get this money.
After I was completely disappointed I walked over to the apparel section and walked around, picked up a few things, and headed straight to the register. The cute girl asked if I needed a dressing room and I told her I was ready to purchase. She asked me who helped me and I told her no one. She gave me the old, «Oh, I’m sorry about that.» Mmm hmmm just ring me up so I can get outta here.
All in all, I did not enjoy my experience at this Nordstrom’s and that says a lot because normally Nordstrom’s is my happy place.
Wait, I did enjoy the tax free shopping part.