New Heights Physical Therapy Plus

Michelle at New Heights has been working with me for the past 7 weeks. When I first went in to see her I felt desperate and fearful due to the pain I had been suffering for over a year. Each week she analyzes my body, looks at the changes that have occurred, and does manual corrective body work. She sends me home with exercises and each week I feel a little better than I did the week before. Previously I had spent 3 months with a different PT and did not see the type of improvement that I have experienced while going to New Heights. They have a gym on site, exercise specialists, and a pilates instructor. The facility is clean, the staff are professional, and I recommend them to anyone needing physical therapy.

This delightful group of people created an atmosphere of support and fun. They felt like a team and everyone really contributed to helping me learn how to contribute to my own healing so I can sustain it and be awesome on my own. Liz (my therapist) was super patient and used a variety of methods to explain what was happening and how the work I was doing would contribute to my healing. I’ve recommended New Heights to family and friends already– you won’t go wrong here.

These people are incredible! I have been a patient for more than a year, and the care I have received is far beyond other PT places I have been. They have treated me for sciatic pain, shoulder strain, and rehab following rotator cuff surgery. The therapists are very knowledgeable, professional, compassionate, and educate me thoroughly about my condition and progress. The instruction in the gym is very individualized, careful, and so helpful. Everyone is friendly and has fun with their job — a great atmosphere! I recommend this business very highly. you won’t be disappointed!

I’ve done a fair amount of PT, and I’m really very happy with New Heights. This is not one of those high volume facilities where you get 5 minutes with a PT and spend the rest of the time in a large room with a PTA occasionally watching you (and 20 other people).
I’ve had three sessions with my PT (Brooke), who is very careful, patient, and thorough. The rest of the staff are friendly, professional, and focused. My home exercise program is useful and realistic, and I am definitely making progress on a daily basis.

New Heights is unquestionably THE finest physical therapy center I’ve made use of in 56 years of a highly athletic life. As I’ve aged a bit (56 years), the usual aches have sometimes turned into stubborn maladies, mostly focusing on my lower back. New Heights was highly recommended to me by another friend that had serous injuries from an accident, and she was right.
As I said, I had suffered from rather serious lower back pain, the result of years of wear and tear (L5 and sciatica). I had gone to other establishments prior to visiting New Directions, and though they were reasonably good, the results at ND were infinitely superior. Honestly — I was essentially CURED at New Heights. I went to about 10 sessions with Brooke Flood, and she worked very carefully and gently on my lower back. In addition, they gave me a list of simple and incredibly effective (and easy) follow-​up exercises. It has worked wonderfully well. If you’re a golfer, go here for sure.
The establishment is clean (spotless, really), friendly, welcoming, professional, and helpful. Go to New Directions if you have PT needs. And Brooke is a miracle worker.

If you need help with any problem you have with Physical Therapy no matter WHERE you live, New Heights is the place to go.
The staff and PTs are the most incredible people you’ll ever meet and will try to help you with your needs.
Any of the PTs there will take care of you and you’ll feel like you’re talking to a long time friends. I cant say enough good/​fantastic things about this place

I’m giving the therapists a thumbs-​up for this place, but their billing a big old thumbs-​down (keep reading for that). I’m also a physical therapist, and came to Ann Porter-​Hoke at the recommendation of my PTA, who had a great experience with her. Ann was wonderful! NH was outside my network, so she taught me how to engage my lower abdominals and rework my body mechanics to protect my back in just a couple of sessions – of course, I was coming with my own knowledge so I can’t guarantee everyone this outcome. :D But I found Ann easy to work with and would recommend her to others!
What was ABSOLUTELY HORRIBLE about New Heights was their billing! The first bill was more or less on time. The second bill, according to Tammy, who I just hung up with, was originally billed on ⁴⁄₂₈ (services rendered ⁴⁄₂₁). For some reason, it did not get through the insurance. No one thought to go back and look at it again until OCTOBER 12!!! At that point, they rebilled it, and it was approved ¹¹⁄₂. However, my insurance changed for the worse (is there any other kind?) on October 1, so their lax billing management cost me money, not a ton of money, but plenty all the same. Tammy basically said, nope, we can’t do anything for you. She literally said, I have no idea what happened. No idea why we didn’t follow up with that for, oh, almost six months. I asked if my insurance might have more information, and she carelessly said, nope, I doubt it. This as much as said to me that she knew their carelessness cost me money. Thanks for nothing.
I highly recommend that if you choose to go here for therapy (and the therapist I saw was awesome!!!), you keep on top of the billing yourself. I should have done this, though I shouldn’t have to with a well-​managed business, and now I am paying for their mistakes. Put a note on your calendar to call the billing office a a month after your service, if you haven’t gotten billed, just to make sure they are doing their job.

Rebecca H., fellow helpful Unilocaler, pointed me in the direction of New Heights & I will be eternally grateful! For those who’ve read my reviews, you’ve heard of the Jack Russell who rules our roost, Ed. Ed is, shall we say…‘spirited’. That would be the kindest way to describe his rambunctious nature. Last May (!!), while walking him (and I use this term loosely), he saw a squirrel, lunged, and took my shoulder with him. I saw stars. The pain was like nothing I’ve felt before, and I’ve felt pain… I’ve had 3 unmedicated labors/​childbirths, so I’m not a wuss!
Anyway, the truth is, I hate going to doctors & I thought my shoulder would get better in time. It didn’t. It got worse. Much worse. Ironically, the man responsible for putting me back onto the Road to Health & Flexibility is also named ‘Ed’, here at New Heights. I cannot extol his virtues enough! He is thoughtful, puts me through my paces, listens, & has created a routine for me where I have seen huge improvement in my mobility already. YAY ED!!!
Whether you have a sports injury, recovery from surgery, or a Jack Russell Terrier in your life, should you need some PT, this is the place to go!

Donna Gramont, PT at New Heights rehab’d my knee after ACL surgery several years ago and now I don’t even notice that I had an injury. I even went running a few weeks ago and was surprised when my knee hurt because it had been so long. When I got to the locker room to check it out the biggest surprise was that it was the wrong knee that was hurting! Donna never had me do anything that was painful or strained me during my recovery, only exercises that challenged me to get stronger. I will ALWAYS be looking to New Heights for help with all my future rehab needs!