Main Street Village At Fanno Creek Park

We moved out because our rent was raised 300 dollars when we went to renew our year lease. It was sad hat the did this because we noticed a lot of families having to move out at that time. The office staff was hit or miss. I think it must have been a training facility for other places because staff cycled through that place every few months. Some staff was super nice, while others were rude. I also just got a call from debt collector for a balance I paid 6 months ago. I had to call Main Street Village and they tried to tell me that I had an outstanding balance. I looked up the payment and confirmed that I had paid it and they said that they must have misplaced my payment… Shady and unorganized.

We moved here in early 2014. It’s only fair that I start off with the pro’s then go into the con’s. It’s a beautiful area. The grounds are kept nice & living near a creek & the Fanno Creek walking path is a real plus. Main street is a decent hang out for Tigard. It’s not downtown Portland, but it’s cute. This place is EXTREMELY dog & kid friendly & relatively quite. The neighbors are all friendly. It’s close to the Tigard Transit Center, so hopping on the bus gets you downtown between 30−50min depending on traffic & time of day. We hope the light rail will come, but it may not come before we move out.
Now here are the con’s. If you need something taken care of by maintenance then I hope patience is a REAL virtue for you. I have consistently had to follow up on almost EVERY work order, so if you have lots of spare time… go for it. At this point there isn’t enough staff for the amount of work needed. There are only 3 guys working on a 200+ unit complex & that’s a lot of work. The water & sewer (on top of rent) can fluctuate from $ 70 to over $ 100 a month! Your high bills are in the summer months of July-​October. We were not expecting this. PARKING can be a nightmare! If you work late & are a female or have to tote kids around, it can be a HUGE challenge. The jacuzzi was broken for a good majority of the time we were living here & we were lied to over & over about what the REAL problem was. However the person that lied to us, is no longer here. There was only one person, who we felt told us the truth. It’s now fixed, so we’re happy about that. I will never forget going into the office & informing them of safety issues with the fireplace & was told that it’s there for esthetic reasons. After this we were informed by neighbors (not in Main Street Village, but outside of the complex) that there had been two fires here in the last few years, so this was concerning. The dumpster area is ALWAYS a mess & it’s gross. However this has NOTHING to do with maintenance. At one point we had to use a key to get into the dumpster/​compacter, but they changed that, so there’s no reason for this. We don’t understand why tenants feel the need to leave their trash outside the dumpster. My suggestion would be to install video cameras & post signs. Maintenance shouldn’t have to toss tenants trash into the dumpster. Again this is not a management problem. We’ve made the best of our situation here, however I felt it necessary to be honest with anyone else looking at this place. I would want someone to do that for me. If things change in either direction, I will be happy to update or edit my post.

I agree with that post. It USED to be great but as of 2011 things are hell. Due to the fact that my girlfriend refused to renew her lease with these new idiots they raised her rent over $ 500 a month with a 30 posted notice a day after she was in the office filling a maintenance form out. They do not complete maintenance orders. Theres ONE dumpster area for a complex of over 220 units thats at least once a week overflowing to where you cant even walk in. They allow over 6 people plus animals in one apartment. They dont monitor the complex so if you have any issues you can call a rent a cop and hope he gets there in less than 30 minutes. They spend more money on the flowers by the office getting replaced multiple times a year than they do on moss prevention. I could go on and on but I have a life. Just wanted to warn everyone to not let the fake pictures on there website or facebook fool you. This place is as trashy as the ghetto lots around it. Even have the tagging that apparently cant get cleaned up…

We moved into the apartments here about two years ago now. For one thing, the location is very nice. Our place is near the front so walking to the nearby stop for the 94 Express to downtown is very quick. As the reviewer from July 2011 noted, water, sewer, and gas were previously included as an additional charge with the rent. This coincided with every other place I had rented before.
Roughly early-​mid 2012, a new management team took over. The first, and really quite annoying, change was a sudden refusal to accept multiple checks for rent. The lease terms do give the management the right to do this, no problem there. It’s more that the previous team permitted this and it is very convenient when you have 4 people on the lease. It was an annoying and, as a renter, I feel unnecessary change.
We are on the top floor of our building and, since we moved in, the floors have been creaky. This is not just «watch out for that one spot, it creaks,» but rather, «if I am folding laundry too late on Sunday, the simple act of shifting my weight to move to the closet, wakes up the downstairs neighbors.»
When we first moved in (March 2011) it was definitely still Winter. Roughly that June, they brought in folks to power wash the moss and various winter gunk off of the buildings. It really helped keep the place looking nice on the outside. The new management team did not do that and our garage roof looks far more green than it really should.
The biggest change has been the rent structure. We renewed our lease last August, shortly after the new management took over. We were informed that they were making changes to the way that water/​sewer/​trash was billed and we would be seeing a statement separately. The idea here was that it would be more fair since the cost was to be allocated to each unit by size and number of occupants.
A number of things have gone wrong with this. First, rent went up. Now, I know it is typical for rent to go up a little bit year-​to-​year and changes like that are fine. However, instead of the previous charge for water/​sewer/​gas being removed from the rent total and then the increase applied we saw the following: a) our rent increased $ 40/​month from what it had been on the previous lease. b) the rent on our previous lease included the charge for water/​sewer/​trash. c) We now also receive a bill for water/​sewer/​trash separately. This bill has been approximately $ 110 – 140 every month since the change was incorporated. So, ultimately, we are paying $ 150−190/month more than we did with our previous lease. That increase is, frankly, ridiculous.
There is a corkboard in the mailbox area where residents have posted a variety of things over the time I have been here. Most of these last a week, sometimes as many as three. A number of different postings trying to start up discussion between the residents about the above changes have appeared and then been taken down before 24 hours had elapsed. All of the postings like these have seen this treatment.
Residents have a right to be mad about the ridiculous, profit-​grabbing changes being made to the rent. I can allow for annual increases. What I cannot allow for is being lied to, being treated like I have no voice and being billed separately for something that was formerly billed merely as part of rent.
Main Street Village’s one bright point is that the maintenance crew are the same folks who were here before the changes to management. They are very good and, once they are able to get to you, fix broken things in almost no time. Unfortunately, the speed with which Maintenance is dispatched has gone down noticeably.
My housemates and I will not be renewing our lease in August when the current one expires. I refuse to continue giving my rent money to people who think they can unnecessarily shove costs onto me and lie about how it is going to affect me. I also refuse to stay at a place that actively suppresses the attempts of residents to have a community discussion about possible grievances with the management.
I would not recommend that anyone who expects fair and equitable treatment from their landlord rent an apartment at Main Street Village. The local area has a lot of excellent traits to draw a person in. It is unfortunate that what is, likely, the most conveniently located residential complex in the Downtown Tigard area is being run so poorly.

Good size apartment homes. Nice staff and grounds. Pool, spa and workout room included. Water, sewer and trash paid with rent for an additional fee.