Lenscrafters

Poor customer service and never delivered on promised estimated date when I’ll be able to pick up frame and lenses. Waiting more than 2 weeks for this is ridiculous in this day and age. And still waiting… Too many excuses on their end –lenses sent to the wrong location, frames misplaced, etc. They promised to call on the promised date of availability and nothing from them. And when you call to inquire the status of your order, they will put you on hold forever and expect to speak with 3 different people on a simple thing as this.

I’ve been to them twice ONLY because the other optical well, in my review I mentioned about them, so I won’t repeat those here.
From the last time I bought my eyeglasses, they have a promotional Buy 1 get the 2^nd Half Off. I got my eye exam from another optician, but bought my glasses here.
When I bought 2 lenses from them years before, one Designer Brand — Versace — a lavender with silver front & side blings. .. .made me looked like my dad, so I put that one aside. My gold frame was used everyday. My last visit, I decided MAYBE I could put new lenses in my old gold frame for backup and use the Versace for my everyday wear with new lenses. This tall, handsome & dark-​haired associate gave me a ‘really’ low quotes and went ahead & I ordered them, paid for my credit card. Since my eye had improved, when I stopped wearing my contact lenses for almost 4 years. I didn’t really NEED new lenses, but I didn’t think about that until I got home, when I realized what I NEEDED was a SHIELD for my Versace. I have Ray Bans that fits my 1^st eyeglasses, but my Versace have blings to the sides and I didn’t want outside glasses rubbing them blings off. (One did when I was trying for sunglasses @ Nordstrom). I called & cancel my order. Done! So the next day, I went to buy the Shield. I slowly peek inside the entrance, to make sure, I won’t be dealing with the tall, dark-​haired, & handsome associate. Good, he’s NOT there! But the next handsome guy was just as helpful, so that was OK, too! They’re so retarded, and huge! They don’t have a lot of shields to choose from, neither do online! I bought it anyway.
I’m a wannabe model, fashionista since birth, and models don’t wear retarded SHIELDS! Going online, I didn’t find anything better. I do need sunglasses, but I’d rather go without if I was to wear those! I went back & return them. But guess who was on duty today! Yep! The tall, handsome & dark-​haired associate. He also knew I returned the purchase I made from him, a week ago. And how he found out? He knows this things! He gladly gave me a credit refund on my SHIELDS, but he had problem doing that on any two of their computers. LOL OK, not his fault, there was a button they hardly use, so that was it. But his last words was: «Maybe, someday I’ll be able to sell you something» LOL

I lost my glasses during my last trip to Vegas. Yeah, what happens in Vegas stays in Vegas, but everything that happened to me was all blurry and out of focus. I was in need of an eye exam and a new prescription anyway – I tend to procrastinate on such things – so I suppose it was for the best.
The vision care coverage I have through my work has Lenscrafters as one of their vendors. I tried to get some service at another Lenscrafters near my office, but had trouble getting anyone to even look at me there. I wandered by this place while shopping in Lloyd and decided to give them a try.
Very nice people here and I got great service at both the optometrist and from the young ladies in the frame section up front. They remembered me by sight from the visit I’d made earlier in the week to set up my eye appointment. That impressed me.

So yeah, my eyes are getting old. Way old. I’ve worn reading glasses since I was a kid, but had been using the same prescription for nearly 5 years (no insurance), and it just wasn’t cutting it.
We had a coupon for Lenscrafters, and after calling around for prices at other optometrists, they seemed pretty affordable. Not THE cheapest, but somewhere in the middle. I walked in and was able to get an eye exam only 20 minutes later (the optometrist is independent from Lenscrafters themselves), and picked out some snazzy new frames shortly after.
The gentleman helping me at first (Lenny) was really awesome, super friendly and helpful, but when it came time to do business, he was with someone else, so I had to talk with another person there. She was okay, but this is where I started getting irritated… she asked if I could wait an hour for the glasses to be ready. Okay sure, no problem. I wander around the mall for an hour, and when I come back, she tells me that they didn’t have the lenses in stock and they’d call me when they came in. Now why in the hell didn’t she call me in that HOUR I was walking around killing time? So, I ask about how long, she says maybe a couple of days.
Couple of days pass… nothing. I call, and they tell me that they don’t know when they’re coming in, maybe a week.
A week passes… nothing. I call again, they say «oh, it usually takes 10 days».
Okay, 10 days passes… nothing. I call again (now they’re getting to know me real well). The lady on the phone sounds really irritated that I’m bothering her, but says «well, it could be up to two weeks».
Two weeks? Are you kidding me? Fine, I wait two weeks. I finally call, and they say «oh, yeah, they’re here, but the lens is scratched, so it’ll be another week or so». ^&^%$^*&@#$!!!
Now, I dropped a lot of money here, and I’m used to instant gratification when I spend that kind of dough. Even if I order something online, I know when it’s coming. I don’t like the waiting game. They did call back and say the scratch was pretty small, and not in the line of vision, so if I wanted, I could pick them up.
Well, the scratch is literally the size of a pin prick, so it is a non issue. I’m glad they called and gave me the option, because really, my eyes are getting reeeeeal tired. I now have to wear them full time, so i was ready to get this party started.
And the thing that pisses me off too, is that they just called tonight and the replacement lens is already here, two days later. If they could get them that quick, why did it take TWO weeks to get them in the first place?
Glasses in a hour my ass, I won’t EVER get glasses from them again, even if I do have a coupon. Horrible customer service.

They turned me away because I was 5 minutes late for my eye exam. There was still 25 minutes before the next appointment! I’ve never experienced that at any doctor’s appointment ever. I’m sure noone’s looking up Lenscrafters on Unilocal,but I drove all the way to the place and they wouldn’t see me! so eff ‘em!