Kerr Properties

Excellent property management service. They really watch out for their client/​landlords. Kerr has managed a property for me and I have been very pleased. They are experts in the laws and handle all communication with the renters. If you need someone to manage your rental property you won’t regret hiring Kerr.

I would give this place no stars if I could. Kerr Properties is horrible… you can make 5 to 6xs the rent, no criminal background, great rental history, no evictions, great recommendations from all previous landlords, but if your credit score isn’t that great they deny you to rent a house, but have no problem taking $ 250.00 for application fees and refuse to except a co-​signer… REALLY…
I just looked at the property again and the lowered the rent 100 dollars and it’s very close to 60 days of not being rented. you would think the owners would want it rented quickly. If I we’re you don’t waste your money. I should have walked out when the guy that was there (a renter) was telling me ugly things about this place.

I never write reviews, but one would be well advised to exercise caution when dealing with this organization. We rented from this group of people and never missed a payment. The problem came when it was time to check out. They claimed they had to use all our cleaning deposit money to prepare the house. What they didn’t know is that I was in contact with the owner who was working with KERR as well. Because the owner was unhappy with there «managing style» we began comparing notes. What we found is that they made charges for maintenances that appeared suspicious. For example, the owner said. «I know this company was showing the house to people, but everyone coming through, reported no marks or any indication that steam cleaning occurred in any of the rooms!» She then went on to say, «I understand high traffic areas, but there was nothing even the areas where prospective buyers don’t generally walk!»
The bill I received from Kerr stated that steam cleaning had been conducted.
Worse than that, Kerr properties took all of our deposit and then four months later sent another bill for over two thousand dollars!
Having had discussions with the owner (who said she would never recommend KERR), she felt that they did not do the work, besides a few things, for taking up all that money and then sending an additional 2000 dollar bill! Absolutely, over inflating maintenance charges as well.
She then told me that I should take them to small claims court and she would be a witness. My wife and my schedule is tough enough plus you factor time constraints and schedules and it can be impossible.
This situation is rare, because both the owner and renter were in contact unknown to KERR properties… so you get a home owner’s perspective and the renter’s perspective… Their behavior could most definitely appear to be a slight racket.

Do NOT rent from Kerr! Even if the place looks good and you really need a rental.
First, the office staff does not know how to do business. They wait until the day before you move in to spring a bunch of requirements. It was a scramble that we could have handled days prior our move in. They are unprofessional when you need help or have questions. Most of the time they are rude.
Second, they rip you off when you move out. They will charge you for items that are ridiculous. Things that were on your walk through paper work. They wait a full month to return your deposit and you only have 14 days to respond. I watched my neighbors (we rented a duplex) clean and carpet clean. It was just as clean, if not more so, than when they moved in. They were charged $ 500 cleaning. We cleaned, carpet cleaned, bought new screens. We were charged for carpet cleaning and screens. A wall patch and a wall mounted air freshener that was there when we moved in was also deducted from our deposit. They took $ 600 from our deposit.
Save yourself money and hassle, DO NOT RENT from Kerr!

This is the first time I’ve ever felt the need to leave a scathing review and it’s certainly not something I enjoy doing. Avoid this company at all costs… even if it’s the «perfect» home. From the beginning we felt we should walk away from renting from Kerr but decided to take a risk. Deb was extremely rude from day 1. She was downright mean to my husband so we thought she might have a problem with men and I handled things going forward. She was softer with me but still not a kind person. We were handed a house that was in poor shape. A garage FULL of dead bugs (I would attach pics if I could), split door frame, cracked window, 3 or more lightbulbs not working, warped flooring, peeling paint, water damage and caving ceiling tiles, a dead bird and overgrowth in the gutters, dirty walls and ceilings, a tub that was in desperate need of caulking, exposed wires, etc etc etc. I have two full pages of documented poor conditions upon move-​in. My husband was smart enough to take pictures of everything as they did the walk through because he was sorely disappointed by the shape of the house. The basement, where my four young boys slept, was in constant disarray. First, the owner decided to have some of the sagging ceiling tiles removed and not replaced. The workers left the tiles and bags of trash. When I asked them a few weeks later to remove the tiles they said the owner wanted them left. Then the basement started getting water damage so they had to come remove part of the flooring. After many requests over a matter of months to have the floor and the gaping holes in the walls where my kids slept repaired, it was never taken care of. I even had the owner of the property calling me and my husband directly to schedule times for repair men to come take a look at the roof.
When we turned in our notice we were sent a package stating what needed to be done to the house in order to receive our deposit back, including sending all window coverings (blinds, curtains, etc) to a professional cleaner with proof that it was done. We spent so much time, money, and effort getting that house in shape because we needed the funds returned to help pay for our move across the country. We paid a landscaper, we got the blinds cleaned, and 3 adults scrubbed the house floor to ceiling over 3 full days. I even went above and beyond as to leave a new light bulb with a nice note letting them know we couldn’t figure out how to replace this specific bulb. We handed them a house that was in as good, if not better, shape than it was handed to us and, yet, they kept $ 650 ($ 300 of it for cleaning) of our deposit. I gave them 52 pictures of the day we moved in and tried to reason that this was unfair. I gave them written proof from their own report as well as proof in pictures and they found ways to skate. Plain and simple, this company has no integrity and even reasonable proof will not be enough to protect you. Stay far far away!

Do not rent from this property management company. My husband and I were able to escape, thankfully, just losing 100 $ for application fees. Right off the bat the receptionist, Deb, is rude and condescending. We provided all documentation requested and they called us days later and informed us we needed to contact the background check company to give them info we had already submitted to kerr properties. I asked why they didn’t forward everything if this background check company needed it. She rudely told me I needed to call them. I said ok, but decided that I wasn’t going to do the job I paid her company 100 $ to do. She called me days later to tell me we had been approved, but at double the deposit. I said we would not do that. She said I’m sorry, but we’re going to have to deny your application then. I said I’m not sorry have a good day. I’m so glad we didn’t accept, they would have had almost 4k of our money and probably would have kept it all at the end of the lease.

Kerr has been managing several properties for my wife and I for many years and we have been completely satisfied. They keep in contact with any repair or tenant concerns etc. As far as we know (and we were in contact with several or our tenants) all of our tenants have been treated with respect and handled professionally.
I am writing this review because of 2 other negative reviews and I am aware of. The first from a prospective tenant that attempted to have us rent to them and go around Kerr, we then found out that after a review of their application they had poor credit and poor tenant history (than God for Kerr). The second from a former tenant that was kind enough to trash our property and then complain about it. WOW what nerve.
I can highly recommend Kerr and the services they provide.

I rented for Kerr properties at two locations for a total of three years. First of all, Deb and Nicky both have terrible customer service. They are rude and short with me when I call, as well as my roommates over the years.
Kerr properties charges you for anything plumbing related. Shortly after moving into my first place with Kerr, the washing machine broke down. Kerr sent a plumber out who said we had to replace our washing machine, which we did (and had to pay for ourselves out of pocket, as well as the plumber). In the end, turns out the washer was fine, the plumber was wrong and it was the pipes that were clogged.
After moving into my second place with them, the garbage disposal cracked. We had to pay to replace that as well as snaking the drain. The plumber there told me how the son of the original owners of Kerr inherited the properties and how he does not care about his tenants at all. He explained to me that Debb is highly overworked and that is why she’s so rude. He said that he’ll do anything to make profit and that his parents weren’t like that when they owned Kerr.
This has all proven to be true now after receiving my security deposit check back. They charged over 1,000 for repairs from my deposit living in a small two bedroom apartment. They charged to repaint both bedroom which is insane, both bedrooms were not in need to that. They charged to clean the mini blinds which totaled $ 70. On top of many other charges that were unnecessary.
DO NOT RENT FROM THEM.
If you ask me, the charges on my deposit were a response to the greed of the company. A month before I moved out, everyone in the complexes rent had increased by amount ranging from $ 60-​$ 100. The company is obviously looking to make more money. Don’t let them take advantage of you too. There are plenty of places to live that are far better than them.

Completely unprofessional. An all around disaster.
In a nutshell, we found the perfect house. Excited, we called Kerr immediately.
We were told a viewing could be scheduled five days away. Considering that we live in Texas, and every day here costs money, we asked what we could do to ensure our consideration. We offered a deposit, rent up front, said we could stop by their office that day and pay someone. She laughed at our excitement, repeatedly reassured us that no one could get an appointment before ours, that we were «first in line» and to bring $ 100 and our IDs to the viewing.
The day before the viewing, we got a call that the house was now unavailable. That didn’t seem possible, after all the reassurances we had received. It was clear that no one had an viewing prior to ours, and yet it was rented. I wondered if they an online application, and why we weren’t told about it — turns out, they do have online apps that reserve your spot with a deposit (non-​refundable, btw), which would have been great to know during the four days we waited on an appointment that NEVER HAPPENED, spent over $ 1k between hotels and a car just to stay in town for the viewing we were promised.
To make it worse, when we tried to explain the situation to a supervisor, she essentially told us that there’s no way her secretary would have neglected to mention their online application, and that it was just «confusing» to think there could have been an error on their part — and that we could not even apply to the property now.
Keep in mind we spent over A THOUSAND DOLLARS to live in Oregon while we were waiting for an appointment nearly a week later, just to be told that we weren’t ALLOWED to apply because of an error made my a Kerr employee.
All we ever wanted was fair consideration. Instead, I’m out a grand for having dealt with them at all, received no apology, and am starting my home search all over now that they wasted my time.
Kerr, you’re a renter’s nightmare. Clearly, much of Unilocal agrees with me.

Kerr has been managing my property for a few years now. And from a homeowners perspective I could not be happier, I know that the people that move into my house will take care of my property. I love the 6 month inspections, catching a problem early should make renter and owner happy. Kerr provides me with 2 free estimates if a repair is suggested and I get to choose. It simply doesn’t get any easier than this. I would not trust anyone else to manage my house.

It has been over a year since we moved out of our rental. It has taken me this long to get over some of my anger/​bitterness from our experience with Kerr.
We rented a house (SIGHT-​UNSEEN) from out-​of-​the-​area. We tried our best to jump thru every flaming hoop that Kerr threw at us. It was very difficult to deal with them.
There are SO many things to say — I will list them (in no specific order! The nightmares STILL HAUNT ME!)
1. Our male dog (10 years old) had to be neutered before (WITH PROOF) and both dogs vaccinated before we could even move in. I don’t know why??? Our dogs are old AND very dossal. I have NEVER heard of anyone ever being attacked by a beagle!!! That aside, the moving 650 miles with 2 small children, one crazy old lady, 2 old beagles and a husband who was 2 days behind me… Working with Kerr just added to the heap of stress!!!
2. Dealing with the staff over the phone (from 650 miles away) — The receptionist treated me & my husband as though we were complete criminals & idiots. My goodness, had we not received ALL her stern instructions AND in her unprofessional tone we would been completely lost!!! The second woman who contacted us was EXTREMELY RUDE and UNPROFESSIONAL, it was as though we were dealing with some «Mafia Hit-​man». I think I had to promise her my first-​born…
We knew we weren’t going to stay in our rental long, as we were planning to buy ASAP and we wanted a month-​to-​month property. The property, itself, was nice enough and about the only thing positive I can saw about this experience.
3. Trying to get KERR to respond to ANY property issues was difficult.
The refrigerator provided with the rental broke down. I contacted Kerr ASAP. I left 2 messages on there service/​answering machine. I advised them of the problem the night the fridge broke. We did not hear back from them for 15 hrs. By this time, ALL the food/​frozen was melted or hot! We happened to have another fridge that we brought with us in the garage — so I moved everything I could to that fridge. When we finally got a call and it was 3 days before anyone even came to look at the fridge. The repairman was only authorized a small amount and the repairs needed exceeded the limit. He called Kerr to let them know and they waited another day before even making a decision. It took almost 1 week before a decision was even made and another 2 days before we got a replacement fridge. There was no apology — nothing!!!
4. As for the moving-​in part… We had to go thru the house with a person to mark anything that was wrong with the rental before we even moved in… The fellow jotted down all the things as we toured the rental. Strained cabinets, Dusty fixtures, cracked tiles: kitchen/​bathrooms, (ALL due to general wear & tear from PAST renters), stained fabric mini-​blinds & window sheers (which were installed with those spring-​hinged rods and we took down immediately and stored away because we had 2 young children that we didn’t want ripping or damaging the sheers), vinyl flooring had lots of wear & tear, wood baseboards with lots of wear and tear, broken flood lights from outside patio, broken nozzle on bathroom fixture, so many things as we went thru with general wear & tear from past renters. So basically, when we moved in, the place was NOT spic & span OR in top-​notch condition!
5. Upon giving our notice, we started packing and priming the rental for departure.
The FINAL day we were out, my mother and I spent 12 hours cleaning the place!!! I was on my hand and knees scrubbing the vinyl — which was a lot cleaner then when we first moved in… We cleaned EVERY ROOM, CABINET & CREVICE in the place. I even replaced every single light bulb before leaving!!!
Since you are NOT allowed to attend the FINAL WALK-​THRU, you have NO IDEA what is being written down and noted as YOUR FAULT… OR NOT CLEANED.
After we got our returned deposit (which was less than ½ of what we paid!) we were a little confused. We read the letter as to what the walk-​thru listed as things WE DIDN’T DO and what we were charged for because it wasn’t «cleaned or it was considered renter-​damaged». ALL LIES!!!
We had the carpets PROFESSIONALLY CLEANED before we left… KERR said we didn’t. They had the carpets RE-​CLEANED at our expense — even though we provided documentation showing the service had been done!!!
The cabinets, bathrooms, fixtures, etc… ALL marked as NOT CLEANED. On top of all the lies, WE WERE charged for ALL the cleaning services! Kerr also charged us for the window sheers (which were cheap to begin with AND we never used them AND they were NOT dirty as I had removed the day we moved in and stored in a bag!!!)
This company is awful– I would NEVER recommend them to anyone — EVER!!!
I wish Unilocal allowed for ZERO STARS as I would have given them ZERO!!!
I am STILL traumatized by this «company»!!!

I have not rented from this company so I do not know how they are to their tenants.
I called about a house that their website said was available. The woman on the phone sounded like the most bored person I have ever talked to. She said the house was not available and that it wouldn’t be for some time. She told me the price of the house and basically all the information about the house that was online. I called back again and this person said it wasn’t available but transferred me to a voicemail to eventually get a call back to set up an appointment when it was. The website had been updated to say the house wouldn’t be available for a few days. Once again, the website says the house is available. I call again, they say the house is still not available and won’t be for another week. Also, that there is a line of 20 people to see it and that they will call the first 3 people to set up appointments when it comes available. It would have been nice for them to tell me this policy in the first place. A week goes by and I finally get a call. They only give me one time to see the house, take it or leave it. I get to the house and it’s pretty crappy, not really interested in renting it. The people there who are also viewing the house seem interested but we find out that the price is now 200 $/​mo more than what has been listed for the last 3 weeks. The website now reads a different price than it has for the last 3 weeks. We asked the person showing us the house and he says that’s the only price he’s seen and he can’t call the office because it’s closed.
This business is really sketchy and dishonest. I would not rent from them.

WATCH OUT!!!
FOR THOSE OF YOU WHO ARE LOOKING FOR THE MOST HONEST REVIEW PLEASE DO CONSIDER THE MOTIVATION BEHIND EACH REVIEW… Ask yourself why there are so many negative reviews from people from so many different «walks of life?» AND… why are they willing to take the time to post??? Look at the numbers… so many negative reviews? BUYER BE VERY AWARE!
My wife and I are people that generally don’t write reviews, especially negative reviews, so this is a first for us. We rented property from KERR and we can honestly say that the business practices border on being fraudulent. One of the first signs of trouble came when we received a notice from KERR property management that the owner wanted to sell the house; and we were fine with that. A day later, the owner of the house actually called us directly explaining her frustration with Kerr Properties. She explained that they were not intending to do anything just «yet.» The owner also explained that KERR «had messed up» by divulging information that was not supposed to be mentioned.
As for my wife and I, we gave noticed and the first red flag that went up was based on their «underhanded» policy of not allowing the tenants to be present for the final walk through… usually it is standard policy for the tenants to be present. This company is notorious for not returning deposits to the customers and it will happen to you regardless!!! Based on our experience and the stories from others who have dealt with this questionable company, it appears or would seem that KERR works with some mediocre businesses that are willing to exaggerate and inflate costs so that they can take your money and bill you for more. Prior to our leaving the property, we made sure the backyard was intact, and we even re-​seeded areas that the owner noticed and thanked us for. After we finally left, the owner texted us and thanked us for «respecting the property.»
Kerr properties then sent us a questionable invoice for services that we had already done… such as weeding, weed and feed, trimming and laying extra bark.
Please know that my wife and I are frustrated with the way this company stays in business. We are both healthcare providers and have spent our professional life helping others not ripping them off… IF we can help just one person from getting ripped off from this group of questionable characters, then we have done our job.

I won’t rent from them. The woman on the phone initially was cordial. She gave me pertinent information, and instructed me to leave a voice mail for another person regarding showing a house for rent. When that person called me back, she was short, and bothered by my questions. The last straw was her inability to meet other than the one time she gave me (9am?! SOME people work!). I explained that we work business hours, and would happily meet at lunch hour or evening, or even the next day was wide open in the morning. She would not budge. I guess the rental market is such that companies like this do not need to be friendly, inviting, or have any sort of customer service standard. This really is not a renter’s market and this company knows it. Rude Rude Rude.

I’ve been on the home-​owner end of a house that Kerr Properties has been managing for us for 4 and a half years, and have completely happy with their services. We are contacted immediately if there is any concern on their parts, and likewise if we have a question or a request, Kerr’s response is exceedingly prompt. We feel that our property is being taken care of, that it is protected, that they are look out for the home, and that is the reason that we stick with Kerr.

My husband and I rented from KERR for a little under a year. The place wasn’t bad but the service was terrible. Anytime we had to be in contact with them (which we avoided at all costs) they were rude, impatient, and unhelpful. A locker for our laundry was supposed to be given to us (which was added to the cost of the rent) but every time we asked for the code to the locker, they told us to go back through our paperwork and look. The code was incorrect and they kept referring us back to this one or saying they would get back to us which they never did. When we moved out, we cleaned the place spotless and made sure it was in better condition then when we moved in. After waiting over a month for our deposit (originally 800.00) they deducted 38.16 to clean the blinds (no big deal) and 326.96 to remove wall anchors, patch holes, and paint as needed. We barely had anything on the walls (one mirror and a coat hanger). I understand that some money may be deducted but 326.96 seems rather steep. Lesson learned. I should have seen all the terrible reviews before renting!

Unilocal, please allow us to give no stars… Pretty please!
These guys are seriously not worth your time. I’ve been looking for a new house to rent and my experiences so far with these property management companies has been hugely frustrating. This company tops all of them so far. I contacted them originally about a week ago in regards to a house I was interested in viewing. I spoke to the phone representative and she explained to me some basic info about the house and how the property management company works. After our conversation I told her I was still interested and she patched me over to someone’s voicemail so I can make an appointment with them and left a message for them to call me back.
A week goes by and not a single call back. So I make the effort and call them again. I nicely explained to them that I was never called back and if this was normal procedure. The phone representative states to me that she could have possibly been busy or if the house they are showing reaches more then 3 groups its too many. This to me seriously made no sense to me. The rep asks if I want to leave a message again and I reply to her «Only if she’ll call me back whether or not if its still available or not for showing» The rep tells me «no» she doesn’t have to. So I told her that I really don’t want to work with a company that has no follow up whatsoever with potential clients and I hang up.
I’m totally blown away by this level of customer service in this particular industry. I’m especially disappointed by the fact that you would even talk to someone the way I was talked to. You guys are the armpit of this industry and if there is anything redeeming qualities I’m sure you guys have none. I would NEVER recommend this company to any of my friends or acquaintances.

I would not waste my time using Kerr Propertiesz to rent. Unprofessionally rude! We wanted to lease a home from them and when we provided them with our renters insurance they told us they wouldn’t accept it unless it came from a company which they recommended. When I told them that I wouldn’t change my policy because I’ve been with my insurance many years and it’s grouped with my car insurance for a better rate they said they couldn’t help us.

My boyfriend and I decided to move out, but our roommates wanted to stay. Went through all of Kerr’s bull to get us off the lease and new roommates on. By this point Kerr had over $ 3,000 in deposits.
We heard a few weeks later that our old roommates were evicted. Our neighbors told us that family members of the owner moved in after that. Kind of effed up.

My 73 year old mother rented from this company for just over a year. Their website flaunts «Customer Service». Hardly. Everyone we came into contact with was rude, turse, and impatient. When we had to drive out to their office in Gresham, the manager there couldn’t even come out of his office to talk to us– he just barked replies at his secretery who relayed them to us.
None of the messages I ever left were returned. Unless someone actually answered the phone, I got no help.
My mom waited weeks for someone to come out to fix the front door that was sticking– when they did finally come out to «fix» it, the door was still sticking, it just scraped the floor now, too.
They also had a 6-​month walk-​through, where they actually took detailed notes on the condition of the apartment– I know it was in the lease, but still seemed crazy and intrusive.
And the move-​in and move-​out process was ridiculous. No one was «allowed» to be present during the move-​out walk-​through. They could just say whatever they wanted– and they did. TAKE PICTURES after you clean. I had the apartment cleaned professionally– it was cleaner and smelled better than when she moved in. Despite this, my mom got charged $ 25 for the «removal» of a tiny container of Miracle Grow, which we forgot there under the sink. They charged us for «spotty window sills» ($ 25) and an allegedly cracked light fixture ($ 25) on the 10 foot ceiling we never touched. Apparently, the carpets also needed to be deoderized due to the outdoor cat my mom had for about a month ($ 25, in addtion to the $ 150 for the carpet cleaning for a smaller 2 bedroom).
My mom is a little old lady. She is clean, tidy, and treads lightly on this planet, and certainly in her apartment.
If you ever have the misfortune of renting from Kerr, be sure to have the blinds and carpets cleaned professionally yourself– thier vendors over-​charge and also nickle-​and-​dime– they must have some kind of deal worked out with them.
I will never rent from these people again. Horrible experience, rude, unprofessional condescending people.