Helzberg Diamonds Shops

We recently visited Portland. We are from Seattle. We usually get nice service in Portland at shops & restaurants. And we were all the more impressed with the staff at this Helzberg store. We went back twice on our short trip. Super friendly, respectful and professional are some words I’d use to describe the staff. We were not a quick buck to be made from out of towners. They took their time. My husband and I could see that this is a relationship business. Very refreshing, I must say. They took their time with us and we even learned that they have their own onsite jeweler. This fact makes me feel comfortable. I don’t want my rings & things leaving a store to get repaired or redesigned. My jewelry is safe there till I return to pick it up. We have a milestone wedding anniversary coming up & we’ll be shopping at this Helzberg location. The entire staff that we met in two days were beyond polite – they’re interested in helping us find jewelry that held meaning for us and they were generous in sharing their knowledge with us. We could tell that this store is led by honest management with integrity.

Purchased a ring here for my girlfriend. I was given the wrong size and told that I could bring it back and get it resized at no cost. I didn’t have the chance to get back into the store until almost a year later. When I talked to an older gentleman working there, he told me I would have to purchase a lifetime care plan ($ 150) in order to get it resized. I explained to him the situation and he told me there’s no way that could be true, and I’d have to either purchase the care plan or pay to get it resized. It’s unfortunate because I was looking forward to giving them more business, but I’ll never step foot in there again and I’ll recommend no one else does, as their customer service is horrible and they’ll call you a liar to your face. The biggest impression I got from their management is that integrity and honesty are not important at Helzberg.

Huge disappointment. My friend went into shop to get her Omega watch battery replaced and the sales person asked her if this watch is hers. What kind of business is this place running? Does she look too poor to own an Omega? She had a terrible experience. A sales person can never assume that the person doesn’t own the watch. It is not the sale person’s business. Everyone should be treated with respect. I’m never going there.

Got a 50 $ free gift certificate in the mail and decided to go and use it. I know they always send ones out where you have to buy 50 dollars to get the discount, however I read this one thoroughly and it said, you just get the 50 $ gift without having to spend anything.
I call ahead about a ring that fits the specifications of the certificate, then go drive there. So I show up in the store, and ask an employee about the ring I just called about. He acted like he had no idea what I was talking about, started interrogating me «who did you talk to», then went to his manager.
If you have read any of my other reviews you know this is how I always get treated in portland because I am half middle eastern. He then said the coupon doesn’t say you have to spend 50 dollars to get the 50 dollars, «but you have to spend 50 to get 50», at this point I was annoyed because he didn’t listen to me talking and I felt uncomfortable, tension was in the room. I read all the fine print on the certificate and now he is telling me that there is rules that aren’t even on the certificate.
Then he gets his manager and says «I think I can get this to work bro» I was like, yeah it shouldn’t be an option, you can’t send out false advertising like this.
In the end I got the ring, but felt the prejudice which carries with living in Oregon.

My husband & I bought our wedding sets with the extended warranty 6 years ago and nearly every time we have taken our rings in to be cleaned, inspected & replated there has been some issue. Most recently it was the day before my anniversary and our rings were promised to be done & ready 4 pick up and I showed up at around noon and spent 3 hours with them telling me continually «just a few more minutes» waiting. I live quite far away and was flying out the next day to Florida so I continued to wait when I could have been packing or taking care of the many last minute details b4 vaction. They never apologized (never have when they are clearly in the wrong).
When you buy the warranty you are expected to carry around a large piece of cardboard and present it each time you need service (a minimum of every 6 months) and it is nearly impossible for them to find your info if the cardoard gets misplace or you don’t have it on you. They take NO responsibility for tracking this info as they will gladly lecture you on however they track all your important dates (birthday, aniv, etc) and spam the hell out of you trying to get you to buy stuff. It’s impossible to get off this list, I’ve asked.
So their diamonds aren’t any better, their prices aren’t any lower and their customer service is terrible. Save yourself a lot of unnecessary aggravation and go somewhere where they appreciate your business and act like it.

The people here are nice but they didn’t really know what their store policy is. One of the gentleman that help me to pick out a watch told me that they have change management so many times, they don’t know the policy anymore. I brought in a watch that ran out of battery to have it replace. When I originally bought the watch which is about 7 years ago, it comes with a lifetime battery replacement warranty. I came in with the paper of the warranty and they did not honor it. It’s sad to lose a customer over a battery replacement warranty. I wouldn’t trust this store because what if the diamond on my ring got loose and I want them to fix it; I’m not going to pay for their poor quality. If they were to change management, they should of send us a letter saying they stop honoring the battery warranty. If they can’t do that, then the should grandfather-​in the old policy. I will never shop here again because the company doesn’t stick to what they promise.