EcoPower Fitness

Updating my review to account for finally getting in contact with ownership and realizing the issue was technology — I still wish it hadn’t taken over a month and an unnecessary charge, everything has been squared away now! My only wish now is that they’d open a location on the Westside :) original review left in its entirety below
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I became a member when this was still the Green Microgym and absolutely loved it. While I didn’t go perhaps as often as I would have liked, the facility was always very clean and hardly ever had anyone else in it (which I love).
Since changing ownership and becoming EcoPower Fitness, I have not been able to get in contact with anyone from the company. I moved in October and meant to cancel my membership as neither location is convenient anymore, but forgot in the shuffle to do so then. I was on credit card autopay, but had to cancel my card in November due to an unrelated fraudulent charge, which prompted an email from EcoPower Fitness about my payment. This reminded me to cancel, but per their policy, one must give a month’s notice. Begrudgingly, I authorized a ONE TIME payment with my debit card and called the same day to end my membership. No one answered the phone, so I left a voicemail. Didn’t ever receive a call back, email, anything — but didn’t think anything of it. A month later, I’m in Seattle for the holidays and I check my bank account. What do I see? A charge from EcoPower Fitness that somehow came up in my debit account, despite never authorizing a recurring payment from that card. Pissed, I attempted 3 times to call them but no one answered and the phone line never connected. I sent an email explaining all of this (again) and still, two weeks later, have neither heard back nor received an email or a refund.
I’ve contacted my bank, explained the circumstances and opened up a claim to reverse the charges, and left another voicemail (because apparently no one answers ever) and hope that reaching out on social media will get some attention to someone finally!

I really like this little 24-​hour gym, and I had some terrific personal training here from Becky. She used my actual daily activities as a starting point, and designed routines that supported my needs and addressed my weak points. It was truly personalized training, and she was pleasure to work with!

I’ve been a member of this gym for about five years (it was called the Green MicroGym back then). The reason I stay is that it’s convenient to my house and it’s open ²⁴⁄₇. All members get a door code so you can use the gym any time that works for you, which is really nice. Since this is a small low-​tech gym, it has a totally different (and better) vibe than those big meat market gyms.
The downsides of this small gym are that there is a very limited amount of equipment. There is not a whole lot of variety and you won’t find specialized equipment like a stair-​stepper, hand cycle, or recumbent bike. If you get bored with doing the same thing regularly, it’s hard to mix it up very much here without more equipment. Also, under the previous owners you could earn points on your Supportland card when you worked out here, but the new owners did away with that, unfortunately.

This «business» is a scam. First of all, my husband and I signed up for a «free» one week trial, but somehow got routed to a screen where we had to pay $ 10 each — and we stupidly did. A few days later I re-​checked the site and found that the $ 10 per person fees were for out of town guests of members, not the «free» trial. We emailed the company to ask about this. No reply after several days. Then I called the phone number for the place: Their outgoing message states that they will promptly return all calls and even «If you were unable to reach us before, that problem has been fixed. .. «It’s been 10 more days and still no reply. Twenty dollars isn’t a lot of money, but what worse business practice is there than completely ignoring potential customers? And I want my money back out of principle.

I really enjoy having a neighborhood gym that is so close, and that I can visit 24 hours a day. Plus, iPads on the machines make me (almost) forget that I am working out!