Clow Roofing & Siding Company

Our 1924 bungalow style Laurelhurst home was due. Way over due. We got several opinions from several companies. Sadly, and in addition to a wide range estimates of price, many of their recommendations (especially on venting) contradicted each other. Doug from Clow seemed to know his business more than all of them combined. Because of this, we knew we wanted to go with him, and as an owner he had more at stake than a salesperson who might quit before the job was done.
We had the original roof covered by 3 other layers, making a real mess of a tear-​down process but Clow’s team was both cost– and time-​efficient. We were referred by family and friends to Clow and have already referred two others to them as well.
The only problem we had was with scheduling. As someone who works from home and unable to do so during the new roof installation, i really needed to have dates set in stone. That in addition to their scheduling department not getting back to me was very frustrating. As I later learned, concrete dates are hard to set in this business. When I complained to Doug directly for his office not getting back to me, he asked me to contact him directly and from that point onward all was fine. I still give 5 stars for the end result being done so well and for Doug taking responsibility for his team’s mishaps. Apparently, mishaps are going to happen in this and many contracting situations, but if you own up to it, apologize, and fix it, I’m all for giving top ratings.

My company has been using Clow Roofing & Siding for a couple of decades now and their work speaks for itself. Their prices are slightly higher than the competition but in this case you definitely get what you pay for. My personal residence roof was damaged by a landscaping company’s dump truck and Clow came out the same day to assess the damages. When they repaired my roof you could not tell anything was ever wrong with it. Clow is awesome!

I just needed Gutters and I was referred to Clow roofing. They quickly came out and did a look around and gave me a fair price. The Estimator was very Professional and even though they were a little bit higher I felt good about the decision to go with them. The installation went well and the workers cleaned up their work and even re-​attached a couple of Cable cords that hadn’t been installed correctly by my Satellite Company. I know it wasn’t a high volume order, but I was made to feel important and that my job mattered.
I Highly recommend Clow Roofing and Gutter Replacement!

Went in to ask for help with replacing a few shingles, very small job and Jeff at the counter just went back and brought me some matching shingles. From their attitude and helpfulness I would definitely use them for any larger roofing needs.

I am very satisfied with my recent experience with Clow Roofing. They replaced the roof at my rental house 18 years ago, and the recent heavy winds blew off several shingles.
I phoned Clow the next morning. Jeff answered and was excellent to work with. Within a minute he found my 18 year old invoice, and assured me they would repair the damage under their workmanship warranty.
I knew they’d by busy around the city, with that big wind storm. He said he could get someone out here ‘tomorrow or the next day.’ I said, ‘but rain is expected tomorrow, and I’m concerned that could cause further problems.‘
Jeff said, they’d do their best.
I was very happy when, later the same day, Roofer, Justin was on the job. He impressed me in two ways — that he would do an excellent job he would take pride in – and his ‘customer service skills’ — answering a few questions I had very politely and professionally. A great roofer, and a great communicator!
I had to leave and when I came back, I saw there was still an area that hadn’t been fixed.
I phoned Clow the next morning, this time talking to Doug, and again receiving excellent communication. Doug knew of the situation, ‘Justin ran out of both daylight and shingles yesterday. I’ll call him now to see when he’ll be back. What’s you cell number where I can contact you?‘
Sure enough, Doug got back to me promptly, telling me, ‘I just spoke to Justin, and he’s picked up the needed shingles from the supplier, and he’ll be back to finish the job ASAP.‘
I’ve already told several of my friends and neighbors (all homeowners) of my experience, and have told them to keep Clow in mind whenever they are ready for a new roof or roof repairs.
I’ve learned over the years that being the Big Guy in town, doesn’t always translate to being the ‘best.’ In this case, Clow demonstrated at every opportunity — they are the best.
Thank you Clow Roofing — Jeff, Doug, and Justin.

I’ve had two roofs done by Clow over the past 20 years, most recently last month. They are skilled, professional and honest. Quality has been outstanding. When I had a small leak above my garage a few years ago they fixed it at no charge, as they promise in their warranty. Great company to deal with; no-​pressure sales people. I highly recommend Clow.

Had a great experience with them last week. Vern was awesome and a funny dude. He is full of good old school info and is incredibly knowledgeable.

I would not recommend doing business with Clow Roofing.
Initial Service:
We had them hired to inspect a roof leak. Their repair person, Vern, a nice gentlemen came out and told us that we had a leak in our flashing. He caulked that leak and said no problem. Next time the it rained heavily, the leak came right back.
The Problem:
Upon raining, the water leaks in through the chimney box and finds it way into the attic where it enters the home and then drips on the drywall ceiling. From there, it runs down to the garage floor. So you can imagine, at this point in the process, I’ve got 3 separate pieces of drywall which have black mold on them.
The Process:
After obviously seeing that problem was not fixed, my wife called Clow Roofing and spoke to their salesperson, Doug, who told her that he himself had come out personally and already fixed this problem. He attempted to convince her there was no problem with the roof itself and she kindly explained that the roof, during rainy periods, can be heard dripping water on to the garage ceiling.
His solution to this: Just call their repair person the next time it rains.
There was excuses made about calking needing time to seal, that roofs can be finicky, etc etc. I find this hard to believe from a professional roofer.
The Discovery of the Main Problem:
We ended up contacting another roof company, who inspected both the roof and attic, something Clow failed to even try, and showed us the chimney box was warped and needed repair and possible rebuild. They were very thorough in both their evaluation and estimate.
Conclusion:
I think Clow’s repair people are fairly knowledgeable when it comes to making fixes. However, as far as evaluating problems and looking for a comprehensive solution, I would grade them very poorly. I don’t think any professional construction business should default to «You know, Roof’s can be tricky» as their answer when their business is constructing and repairing roofs.
Overall I think their salespeople lack accountability — their repair people simply look for one solution (Flashing /​caulking) and don’t evaluate anything else even after their fixes have failed.
They weren’t apologetic about the issues, it was always something else besides them. They didn’t offer resolution, they just instructed us to wait for it to rain and call the repair person.
Simply put — if you want a good experience and good company to partner with, do not choose Clow Roofing. There are many better places out there to do business with.

Clow Roofing is a wonderful Company to do business with. I had my roof demossed, gutter’s cleaned and 6 Roof vents installed on my 100 year old house. They even repaired some damage to an existing gutter that was leaking. and the price was exceptional. Highly recommend