Buick Gmc Of Beaverton

I am 61 years old and this was absolutely the worst experience I have ever had at a dealership in my life! On Saturday January 9^th, I took my wife’s 2005 Buick Rendezvous in for a routine oil change. She only drives the car to work and back so it has low mileage only 59,000. It took about an hour for the oil change. A little longer than normal but I could live with it. After the oil change I went on my way to run some errands. Approximately a half hour into my errands I started having problems with my brakes. The brake pedal was going all the way to the floor and I had to pump the brakes to stop. I immediately took the car home and parked it. On Monday I slowly and carefully drove it to my local mechanic who I’ve found to be trustworthy and honest having worked on both of our cars. He told me someone had put oil in the brake fluid reservoir. To make a long story short I needed a new Master Cylinder. This cost me $ 431. I certainly didn’t put oil in my brake fluid reservoir and this happened a half hour after Beaverton Buick GMC changed the oil. If I felt I had absolute proof that Beaverton Buick GMC did this I would take them to small claims court but of course they would deny it.
Go to this dealership at your own risk!

Wow… just wow. Stopped by to check out a few cars I was interested in that all happened to be for sale at this dealership. When I arrived, there was no one to be found. I had to walk around and look for help finally. When I found someone they directed me to a sales associate who was apparently quite put-​off by the fact that I wanted to test drive more than one car. I mean, how dare I want to test drive and research such an expensive decision! It IS pretty hard on a quiet, slow Tuesday afternoon to hand out more than one set of keys to someone and maybe answer a few questions. Man, if that was all I had to do every day to make money! Guess they’re too busy or too good for my business so I will shop at the plethora of other car dealerships in town and I suggest you do the same. Good luck fellow colleagues looking for cars. May the force be with us!

We saw a car online that we liked, and after receiving a call back from Kyler we made arrangements to come see it. We test drove the car, got a fair trade in price for our vehicle, and were in and out in 2 hours. It was quick and painless, and we are very satisfied. We had to return 2 days later, because their financing department had found us a lower interest rate that saved us $ 50 a month off of our payment… Well done!

I had a really great experience at Buick GMC of Beaverton! Tom Pollack was the person who sold me my car, and he was a delight to work with. He was not pushy about anything, and did everything to help expedite the leasing process as quickly as possible. Not only was he helpful, but the finance lady was a delight as well. The whole process was quicker than I’d experienced in my past when leasing cars.
I definitely recommend buying a car from this dealership. And I also recommend asking for Tom! :)

THIS REVIEW IS FOR THE SALES SIDE: We arrived at 6:15 last night to look at some Acadias. We had to walk all around the place trying to find someone to help us. Finally, walking back to our car, we happened upon two men standing in the lot. No one seemed remotely interested in helping us and one of the men was rude and short in our conversation. He said there weren’t any 2015’s. We found one. Eventually, a nice gal walked out and showed us around. It was 45 minutes before closing so there should’ve been plenty of time to conduct business. We felt like we were rushed out because the staff wanted to get out of there. The only reason I even gave 2 stars is because the gal that helped us was so nice.
The service department is amazing. I’ve had nothing but great experiences with them. They are the true rock stars of this dealership.
Sadly, We’ll be purchasing elsewhere.

Very disappointed with the lack of trustworthiness in the people at this business. I was looking to buy a 2014 Dodge Ram from them that they had advertised on Craigslist and had several conversations with Mike, one of their salesmen. To purchase this vehicle, I had to drive down from Seattle, so it was a large time commitment on my part.
I went over several specifics with Mike and asked him to double check that the vehicle had not been smoked in before. He assured me that he was very sensitive to smoke and after checking the truck could not detect any smoke smell. I committed and made the drive down.
I met Mike and he opened up the truck for me. Right away I could smell smoke and the nasty chemical agent that they try to put in there to cover it up. Mike was apologetic, but it did not come across as very sincere to me. He said they did not even run the $ 1000 VISA deposit they said they needed to hold the vehicle.
These people knew the truck had been smoked in and just plain lied about it. If other reviews are any indication, sounds like this was not the first time. I am a business owner myself and would never consider breaking trust with a customer in this deceptive manner. A whole day wasted. Don’t make the same mistake by wasting your time going to this business.

The good: Purchased my second used Hyundai from Buick GMC of Beaverton. After some negotiation, I was offered a fair trade-​in amount on my old car, even though it was ~$ 2,000 under KBB Trade-​In High Value (which the sales guy tried to make some excuses about why that value is not relevant). Many of the employees stayed late (7:00−8:00pm) to make the deal happen. Of special note was Shelley Shelby who was wonderful in helping get my deal done even though it was past closing time by at least an hour or more!
The bad: Salesperson Matt declared that the heavy fragrance scent in the Hyundai was from dogs. Okay, that I can get cleaned out for about $ 80. After I drove it home, I discovered found and removed the scent block where the «dog» fragrance was emanating from and removed it. The next day, my wife informs me that this car has been smoked in — she can smell it clearly. I too was able to smell it the next day. Cleaning cost just went up! I asked the dealership to help me out with this misrepresentation to get it cleaned.
The ugly: The dealership declined to help me out, through a Text Message from Salesman Matt, using the excuse that «Those cars are sold as is. Sorry.» No ownership of the misrepresentation — the car was sold AS-​IS and they are not going to help me with the extra cost of smoke removal. Mind you, I haven’t gotten a quote and they never asked me to do so. Just a big, fat «SORRY».
I too sell things «AS-​IS», but yet I go to great lengths to make sure my customers are taken care of, even if my company has to take a little loss on it. It helps keep customers coming back and from posting nasty things on review websites read by many of my perspective customers. Clearly this is not their business model. It reminds me of the horror stories I hear of dealings with 82^nd Avenue dealerships that sell auction block junkers. Certainly the last thing I would have expected from a prestigious GMC/​Buick Dealership bumping elbows with a Mercedes and BMW dealership.
I’ve since discovered a few other things in my «AS-​IS» car — such as missing sound dampening in the drive door, missing air intake hose clamp, loose air-​intake. All of that is pretty minor, but still disappointing. Used cars today aren’t really reconditioned anymore, so BUYER BEWARE!!!

Had a deal in the works on a Used Honda CR-​V. We knew it probably had some aches and pains, and upon test driving discovered a shimmy in the steering wheel at highway speed. We wanted them to inspect the vehicle (because they say that’s what they do upon receipt) and see if we can isolate where it’s coming from. At least we’d know where to start out negotiations based on what repairs might be needed. Our Saleswoman, who we now know lacks any grain of integrity, seemed put off that we didn’t want to pay the full asking price, which by the way had mysteriously gone UP $ 1K in the last three days. It was on their lot for nearly 60 days. What miraculously happened that the price went up? Our defense was that the old price tag was sitting in the back seat.
Nevertheless, we get to a contingent offer based on their service dept. figuring out if it’s alignment or wheel balance. They can’t get to it on the Labor Day weekend though, so we agree to let them diagnose and give us feedback on Tuesday. She comes back with The Sales mis-​Manager, then disappears. I thought, «Here we go…» Nope. He restated that they’d check out the issue and give a call on Tuesday. Tuesday, no call. Tick-​Tock-​Tick-​Tock… Wednesday, no call. Tick-​Tock-​Tick-​Tock… An email inquiry reveals that they «Sold the car that afternoon for the advertised price.» Seriously?! And the least you could NOT do is leave us hanging? WOW! Thanks a Ton, for nothing. Once again, you epitomize the disdain felt by car buyers, with your tactics.
In your ABOUT US section of your website, you may want to think about rewriting this section, specifically the second line. It doesn’t apply to your business anymore.
«TODAY
Lithia is one of America’s largest automotive retailers featuring most domestic and import franchises. Our stores serve urban and rural populations throughout the Western and Midwest United States.
We are focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions.»

I’ve dealt with Braley-​Graham now Lithia Buick GMC of Beaverton for 35+ years. The day they hired Simon to handle their after-​market customers was the best thing you could have done for yourselves and us as customers.
He is polite, knowledgeable and able to translate complex issues to the novice and the technically aware. He is a REAL professional at all times. He could be — and in my opinion should be the lead/​role model for their service center and dealership.
If they have a program that recognizes the top employee in their field, I hope they include Simon.

I had a great buying experience here. Everyone was easy going and I never felt pressured at any point. I bought late in the evening so I had to come back two days later to get my car detailed and the interior sprayed with a protectant. The service guys were friendly and they have us a loaner car for the day so they could get it ready.
The rig looked great when I picked it up. While I was still there I had walked over to parts and purchased some all season weather mats. The guy there was super helpful and started cutting open different boxes to show me the different mats to make sure I was happy and found the right ones.
Here’s the kicker… When we picked up our rig we left our child seat behind. Miles, our service rep, attempted to call me several times but I didn’t hear my phone. As I was walking back to my car he spotted me and ran the car seat out to me. It is clear customer service is a priority here. Thanks guys!

If you’re in the market for a reliable used car, don’t buy from this dealer. I bought a used f150 from this dealer because I read great reviews. I spoke with Roger for over an hour on how I chose them because I wanted a USED vehicle that wasn’t going to be giving me headaches a few months down the road. He assured me they did a full 160 point inspection. After 3 months with the car and just shy of 3000 miles, all 4 catalytic converters are bad, that’s $ 2600 to replace, they said they can send me to their preferred exhaust shop and it would be half. I asked if they would at least pay half of that price and I pay the equal. They said no and inform me that before selling the truck to me they had already changed the manifold exhaust. I ask which one since I have noticed the right one is leaking. To my surprise that was the one they had supposedly changed. To make things worse, those aren’t the only problems with the truck. The front windshield leaked water and it ran down the dash damaging the GEM module, so that’s two problems there. The rear windshield was replaced at some point and the caulking job don’t was a joke so it now has to be recaulked. The odometer blacks out, the climate control lights don’t work cause of the GEM module. The blend drive motor is bad. And the exhaust behind the catalytic converters have 2 leaks points. Yet I told them, I am willing to deal with all those if you can at least go half way on the converters. They said no and didn’t care if I go back to buy another vehicle which is what I was hoping for but I guess not, so avoid buying used vehicles from them as they are not reliable and don’t like customer satisfaction.

From sales to service everyone is truly kind here. I’ve been around the block with dealers from high end to low and these guys do it right. GMC is also a great product!

This dealership was initially Braley & Graham Pontiac-​Buick-​GMC, then became Braley & Graham Buick-​GMC with GM’s discontinuation of Pontiac Motor Division, and is now Beaverton Buick-​GMC. I also won’t hold it against them that they are under the umbrella of Lithia. I tend not to like the mega-​dealerships. Also, while not a big deal, they are technically not in Beaverton, but a stone’s throw from it. However, putting Beaverton in their name makes much more sense than large and sometimes amorphous SW Portland. They are conveniently found on SW Canyon Road, a much more pleasant car shopping alternative than either «Ron Tonkin Boulveard» in SE Portland or McLoughlin Boulevard as it goes through Milwaukie and «Happy Rock.»
I have gone in here to browse, to shop for an actual purchase, and to use their service department. I have also called their service department to indicate what service item I may want to schedule and check its cost. At each exchange, the people I have dealt with were true gentlemen in that they were very professional and not at all pushy. In fact, I wanted to buy my last car here because the salesman was very personable, low key, and some of his geographic trajectory partially mimicked that of my family, but each area dealership seemed to have about 5 to 7 of each model, possibly for controlling the interest carry, and I found a vehicle much the way I would have ordered it at another dealership.
Keep up the good work and the good attitude. Keep it just like it was when it was Braley & Graham Pontiac-​Buick-​GMC and, more recently, Braley & Graham Buick-​GMC.

Not even a full tank of gas???
My wife and I bought a slightly used 2014 Chevy Tahoe here that was by far the cleanest and lowest mileage Tahoe that we found after a lot of looking. The complaint we have is this was the only car purchase we ever had where we couldn’t negotiate a better price (although clean, still higher than the local comparables) or get them to fix a few of the exterior issues. We were able to get them to attempt to buff out a large scratch on the back that looked the same after they finished and I joke about at least getting a full tank of gas and couldn’t even get that??? Truck had just enough fuel to get to the gas station. On top of all that, after giving the check for the down payment and getting the keys, we basically walked ourselves out. No one even came over to explain the features as promised or see us off. The salesman Jeff just sat in his cubical waiting for us to leave. I guess once the money is exchanged, the customer service wears off here too. The sales manager Denny was one of the few individuals that actually seamed to appreciate our business and dealing with him and getting a good suv, is the only reason I’m giving 1 star instead of 0.