Broken Arrow Archery

Extremely helpful and friendly. They even have coat hooks to hang up your coat — at the other ranges, there is no space to do that!

I needed a cam replaced for my PSE. These guys were great. I have a custom bow that needed some extra diagnosing and configuring. They took care of everything, provided quality work, and great communication. When I came to pick up the bow, they spent at least a half hour to make sure everything was kosher and gave also some good advice on bow maintenance.
I didn’t spend any time on the range or bought any bows so I can’t comment on those, but as far as service is concerned, these gents have been top notch the couple of times I was there.
Lastly, I almost didn’t check these guys out because of some of the negative comments here. I don’t know wth people are talking about because I didn’t see any of that. Just goes to show you can’t always trust reviews.

Awesome spot! Not many places like this in the area, good selection of gear, indoor range, and friendly staff even for newbies :)

Broken arrow archery provided me with excellent service and objective viewpoints on my gear as well as upgrades. I first came in with a crummy bow and they shot me straight and told me my options, after when I upgraded from a private party I was able to bring my new bow in and have them install new hardware and strings and cables. They did a wonderful job, gave me great customer service all the way through and the price wasn’t as bad as I thought it would be. I am very pleased and will be back for all My archery needs

This place is awesome. A nice quiet sanctuary for all types of archers. I have been coming for for about a year & have grown greatly as an archer since then. Like many new to the obsession, I had many questions/​issues with my bow & was met with excellent info as well as suggestions by the knowledgeable staff. Ill admit that it can be a bit busy during certain times of the year, but I can see now that each question & problem can involve more than a quick solution. I remember dry firing my bow one day & rushed over to them like a panicked parent with a sick child. They looked it over, fixed it up & made everything right again. Also since then i’ve made many great friends from different fields that have provided invaluable insight on techniques & equipment. So thank you to Dana, Eddie, Carl, Jared & the rest of the staff for helping me out. Lastly I want to thank Steve, a patron there that has been like a mentor to not just myself, but everyone there that is willing to learn!

Went in to buy new arrows for my daughter’s bow because I was pretty sure the ones we had were over-​spined. They were busy when we got there and we had to wait our turn but the guy who helped took a good look at her bow, made some adjustments, and shot on paper a bit to get it shooting right with the arrows we had. I ended up spending much, much, less than I had planned.
I know other reviewers have been critical of their customer service. As they helped us and as we waited I noticed they made a great effort to contact each customer as they came through the door and let them know what they were working on and how long it would be before they could get to them. In this world of immediate satisfaction I’m sure there’s folks that won’t be any happy with any wait at all but I can honestly say they were trying their best.
Bottom line, the customer service was great, despite a short wait.

Went here for the first time to shoot arrows with three of my friends. (3−1−14). We were new so we didn’t know how it works, but it turns out all we had to do was simply go up to the counter and rent a bow and they give you 4 arrows and you’re ready to go! We didn’t have to pay until after we finished.
Everyone there was really friendly, the customers, and the employees. Since my friend and I were new we shot really bad (like hitting the wood or arrows sliding on ground) we thought someone was going to come and yell at us, but my two more experienced friends were like «don’t worry about it.» They allow a lot of freedom, while at the same time making sure safety is a top priority.
I am pretty sure I’ll come back, because I had a lot of fun. I’ll update this review if anything changes, but at a first timer, this has a been a great experience.
*based on one visit on Sunday at around 2−4pm*

Best archery shop around! I ordered a custom bow and after waiting a few short weeks, was shooting a whole new setup that was tuned perfectly. I’ve never had a problem with the staff not helping me unlike the other reviews, I find it hard to believe that there’s so many negatives on the service. The staff actually knows what they’re talking about unlike other shops I’ve been to. The range is very nice and clean with fantastic bales to shoot at. I’d never trust anyone but them for archery needs!

A new year didn’t help these guys out. They don’t care if there business goes under or not I guess. I hope the locals keep them going. I went in last week to confirm all the reviews I have read myself. After spending 30 minutes being completely ignored by one employee working the whole store I confirmed all the reviews. He just continued to talk to his friend at the counter like I wasn;t even there. Keep in mind there was all of 4 people in the store. I gave it 1 star because the store was clean and organized with a nice selection of equipment to choose from. The owner needs to clean house on employees now. Work on customer service or at least try to improve. Others have told me this place has always been this way.

While the location is convenient, they have a good selection of merchandise, and have a decent shooting range, I won’t be returning due to lack of any customer service. The first time I visited it was just before hunting season and it was really crowded, so I understand the long wait times. But after returning three more times to use the range, and having nobody available talk to about availability or to pay, I’m done. My son and I went to shoot (we have our own equipment), and the range was mostly empty, but arrows were in all the stand-​up quivers for each lane. Any employees were well camouflaged and nobody came to the front desk in the 15 minutes we stood there, although several people passed behind the counter, glancing at us as they cruised past.
The business doesn’t seem to want my money, so I’ll oblige them by taking my business across the river.

So I bought a Bear Attitude Compound bow from these guys and I love it, after I took into account the freebies they gave me including tuning, a lesson and range time my bow package came in at under MSRP and they were fantastic to deal with. They tuned my bow for me specifically so that it was the right draw length, the correct poundage and they even helped me sight it in on their range. I am very happy with it and I will probably use it for deer season this year. The guy who helped me was Dana and he was really patient will all of my questions since I am new to the sport and he gave me a lot of instruction on shooting and safety. I met several other employees there as well and all were very friendly and helpful. I will be using them in the future. Thanks Broken Arrow!

Over many years of occasionally visiting this establishment, I have only ever had poor experiences here.
When I go into their shop, I feel like I am mostly ignored or dismissed. The last two times I was trying to acquire arrows– the first time, the owner was out, and the staff didn’t know which arrows would work best, he took my number, and told me he’d have my boss call– two weeks later, no call.
I decided to try again, and the person I talked to at that time said he would put in an order for my arrows– but nearly three weeks later, I’m going to Hood River to pick up arrows.

I suggest this shop for anyone who is into archery. Great product and lot of knowlege if you just ask! Staff was very helpful as i am new to bow hunting. I have had nothing but great experiences dealing with Broken Arrow and go there for all my equipment.

I stopped by because I would like to learn to be an archer but know nothing at this point about the sport. The first young man wasn’t helpful at all. I asked if they had classes and he said that if I buy a bow, they will teach me how to shoot it. I asked how I was supposed to know what bow to buy, if I don’t know anything about them. He said he wasn’t sure. The second young man working there was more helpful and did answer some of my questions. However, without at least a beginners class, how am I supposed to make a purchase? They did let me walk around and play with the bows they had. Come to find out after watching some You Tube videos, this is NOT a good idea. From what I have now learned, you never want to dry fire a compound bow. It can cause major damage and possible injury to yourself. Luckily, while I did pull back the string on a few bows to see if I could do it, I didn’t dry fire them.
If you are already an experienced archer and just want to buy things, it did look like they had a lot of stuff. However, if you are a beginner, would like to learn but don’t know what you are doing yet, I would stay far away from this place!

I am a novice traditional archer. When I needed a few accessories and had a bunch of archery questions, the young fellow at the counter immediately had another more experienced staffer with a traditional archery background assist me. I then received quite a few helpful tips and found what I needed by way of traditional accessories. Throughout, I was treated with respect and courtesy. (Seems like they got the message re customer service from the earlier Unilocal reviews).
I plan to return to shop and to try out their well-​lit archery range. Although like most local archery shops, it is bow-​hunting-​oriented, nonetheless it is one of the better local options for those interested in traditional archery equipment. For this review, I took off a star due to the lack of any organized archery classes.

A great selection with an area for practice… however they lack in customer service. Well not just lack… they don’t have any service. None the less being 6 months preggo and moved out of the way by an employee.
If the boyfriend actually takes up archery its a good place for selection but I don’t recommend spending money on a place with no ability to help you while you wander for 30+ minutes.

Wow. When I, a seriously novice archer, know more about archery than the guy helping me at Broken Arrow, I know I should just shop at Cabela’s online or drive to Tigard for Archer’s Afield. I wanted to give my money to a local place, but the apathy and ignorance at BA are a powerful combo. Responses to my questions included. «I don’t know» and «Oh, that number on the arrow shaft doesn’t mean anything.» Take some pride in your job! I’ll be sure to shop elsewhere in the future. Huge bummer.

Really cool shop. Huge selection for Compound Bows and archery accessories. Everything from hats to targets. Not so much for Re curve Bows. They even have an indoor range. Having said all that. The customer service sucks! I walked around the store looking very interested in a purchase. There were two guys talking about a past adventure while i walked around. Come to find out, one was an employee (a lazy one at the least). I walked over and watched people on the range twice before even asked by a second employee if i needed any help. At that point, I had already decided to check out some other places. I guess $ 180.00 sale was less important than talking while on the clock. I would have been an easy sell but noooo.

Good bow shop if you know exactly what you want and are just going in to purchase it and leave. If you want any information about getting into the sport, or if you are wanting to try something new and are not an expert this is NOT the place. Their customer service is VERY poor for the beginner archer. I spent a good deal of money here getting my bow set up and was mocked by employees for my inexperience. They are not helpful at all and act like helping you and answering your questions is not their job. I would highly suggest finding another bow shop to do business with.

Address should read Milwaukie.
I hate this place.
Ordered my bow here and they gave me lame excuses as to why it was taking 3months longer than expected. I don’t know much about bows yet and they seem to be respondent to this in a negative way. Instead of giving me good information they do as little for me as possible since I don’t know the difference.
I picked up a long bow string and they didn’t even offer to put a nock on it. I suppose I could go back and complain (like I usually do) but I’m so sick of the people I deal with here that I’d rather not bother.