BMW Of Portland Service

I took my older x3 into BMW of Portland to get a relatively minor repair completed that couldn’t be done at local shop. The repair went fine but along with it came a long list of other «needed» repairs I should consider totaling to over $ 4,000. I declined and had the local guy check out. Of this list only about $ 300 was necessary. Most of the other suggestions weren’t at all critical and one — cracked belts — was flat out inaccurate. I believe BMW Portland is overly aggressive about suggesting unneeded repairs.

BMW of Portland deserves ZERO stars. BMW of PDX LOST my car after it was suppose to be towed into the service department and then had me sit in the waiting room for over TWO hours with my child without telling me what was going on. I had to lose my cool in order to get assistance. Eric, my service rep, would not speak to me. It was only until I talked to manager that I got a very half hearted effort to resolve my issue. They FINALLY found my car and gave me a loaner. When I returned to pick up my car, I RAN OUT OF GAS two blocks from the dealership. I called the service manager, Jeff Klein, and explained my trouble and he was very apologetic for my inconvenience. He offered me a tank of gas and a free battery for my trouble. This would have been an ok resolution had I not been turning in my lease within the month! I also had an issue turning in my car. I was told it would take 15 minutes and I sat in the waiting room again with my infant son for close to an hour where something was going on in the backroom that I was not informed of. I felt there was a bait and switch with some charges at lease end and again had to lose my cool before anyone would even consider talking the issue through with me. I ended my lease and RAN from BMW of PDX. They are an awful company. Don’t be deceived by their remodel. Stay as far away as you can from this BMW dealership. They are horribly run and will make HUGE mistakes and refuse and explaination or recovery for lost time for their errors. AWFUL BUSINESS!!! Ugh, I have the hereby jeebies just thinking of how angry this company made me, be warned if you decide to chose BMW. They do not care about their customers, even if you try and take it up with them.

So I would first like apologize for not driving a BMW and taking my car there for a oil change. I bought my car through lithia and get free oils changes for life and this was the closest dealership. By far the most disrespectful uptight service writers as well unorganized. When u say you are going to call someone when their car is done then do so. I would rather take my car to a jiffy lube then come back here. Doing a good job of keeping up the BMW reputation…

Jeffrey C. of BMW Portland reached out to me and left his phone number. I’ve called him 5 times and left 2 voice messages. No response.
Update:
8-​24-​2015
Fast forward 6 months. Shortly after I left the update I got a call from Jeff. He got me in touch with one of the supervisors. I explained what happened and his assistant agreed to provide the missing parts. I received the parts from BMW (plastic clips, oil drain cover, clips and bolts). They had to ship them 4 times to me. Once it was my fault as I was out of town and UPS shipped package back to the seller. The other 3 tries took a while as I was missing not only the cover but the clips and bolts. I provided the list of parts needed based on the diagram I found online (another BMW dealership). BMW Portland shipped me parts as I requested per diagram, but unfortunately the diagram was wrong (something you would hope the service department should be aware of). Anyhow my issue has been taken care of.

I continue to be impressed with my service advisor Skyler and BMW of Portland. The quality of work and customer service are exceptional. The pricing is fair and if I make an appt. ahead of time I always get a loaner with very few miles on it.
It turns what could be a painful and inconvenient experience into a pleasure.

This review is for Service Department. I’ve been going there for services since I got my E70. The service representatives were nice and helpful until the most recent one. She seemed nice at first, then became a real dishonest typical car dealer who is hungry for your money and brought up all kinds of bad things I needed to replace in the car. She was unprofessional at the end too. No warning lights what so ever showed up. Because I don’t know much about the engine, I went to another provider for 2^nd opinions. And nothing is wrong with it. Very disappointed with this dealer whom Lithia’s reputation stands behind.

I had my car serviced here twice and was disappointed after the first time but after the second time I’m certain I will never take my car there again.
Both times at drop-​off in the morning and pick-​up in the afternoon I had to wait in their ‘waiting’ area for at least 20min. And I had made an appointment.
Secondly, they have no clue what they are doing. It took them 3 days to troubleshoot an active steering fault. They gave me all kinds of explanations, sold me a new battery for couple hundred (although the old one was still good) and it still did not fix it. Just googl’ing for 20min on the internet if found the answer in BMW service bulletin and it is fixed now. Their service prices are out of this world. My advise, take your car to an independent mechanic if it is out of warranty. These days they have all the information they need to competently work on your BMW without charging twice or 3x.

For the service department:
Fast, friendly service. I was greeted as I walked in the door and my issue was quickly addressed by someone with a smile.
The parking lot was a bit tight, but I think that is because they were/​are under construction.
The parts department also has a great selection of stuff in stock for you to fill up your BMW with.

01/​20/​2015
Just got my car back today after had been in the dealer for almost a month. The cost was almost $ 7,000, but BMW took care of that. The service advisor: Sean Riley is a good model for others. They replaced a new engine wiring harness that was broken. Will update with the car
12÷23÷14
After the svc was done, I was called to pick up my car. It was needed a new Mass Air sensor, also was charged for 2 hrs diagnostic. I drew a car back home with my families; my wife and son. On the way home, was up the hill, my car was starting stalling, then shut off on me… freaking anxiety attack coz the big SUV was driving behind me. We were so lucky the driver could pull a good stop, otherwise, it will be a disaster. We were so mad with BMW. My car has been running well, never ever done that to me at all. That was a freaking fucking anxiety moment, since now I am still in shocked. Don’t believe it BMW dealer.
12/​22/​2014
I think I am fed up with BMW cars and dealership. The question is «why do such an expensive car, keep breaking down easily???» I have been working hard to pay off these cars, and expected a premium package like product & service, but by far that is not even meet the expectation. I have owned a 2001 Z3, 2006 X3, and 2006 330i. I always buy in full cash at the time and signing. I also owned a 2002 Toyota Celica, and have never been in shop for almost 4 years.
05÷10÷14 at 2:32pm
Brought my car in for topping and tires air pressure checked. I met a young guy name Sun, I don’t remember his name well.
He took my car and about 15mn later, he brought it back. He told me it was done. I was impressed by that. He told me he checked and topped the tires air pressure, also topped off .25 on oil.
I took off on a Freeway to my cousin house. Suddenly the air pressure light was on, so I pulled over to check. I don’t see the oil was topped off either. Man I had to turn around to let them re do it. It was a hassle because I was stuck in the busy traffic with my 3 yr old son.
I came in again. He said he checked the oil was ok. That just speechless to me because he said he added the oil, and then he said he did not add the oil because it was ok. God damage, don’t even expect this way at this place.
This review specifically for Ingrid Jackson and the service manager Jeff Clark.
Jeff Clark,
It was pretty amazing experience to meet and talk to Jeff. He told me he has been working there more than 30 yrs. his job is to fulfill the clients’s expectation and satisfaction. That is his main priority and I felt that when we met. It is not easy to be in that position and to do what he has been doing because clients’s expectation and satisfaction are the extremely difficult to accomplish it. We all have a different taste :). However, he has been doing a wonderful job there. Thanks a gain Jeff.
Ingrid Jackson (client advisor),
You guy gotta meet her, demand her as your client advisor. She has been doing an amazing job there. I have switched some advisors like Brooke, Skyler, Will, and Jerry. These advisors are a good advisor, excluded Will Grenier. I don’t like the way he works. It was a nightmare to work with Will.

Took my BMW in to look at a suspected fuel pump issue and a few other things.
Immediately, they tried selling me other things, which I understand. They are running a business, but they quoted me $ 100 to «reclip a sensor» and $ 130 to replace the microfilter.
I purchased an OEM microfilter for $ 23, and it looks like it should take me maybe 15 minutes to install. 5 minutes for someone like a BMW technician who has probably done it 500 times.
Just because I drive a BMW does not mean I will pay ridiculous prices to have my car worked on. I even told the person helping me that, and she literally had nothing to say. As if I caught her red handed.
My anugus was not peppered. NO THANKS JEFF.

We planned a 2 week road trip to the states after purchasing our BMW X5 and were very sad the day we went to leave. We went for a quick oil change and discovered the coolant in our BMW was leaking thru a small pressure hole in the top of the tank. We were told we could drive with it like that but that it wouldn’t last long. We decided to embark on our adventure that day anyways and made our way to Portland. We googled the BMW repair and drove there from our hotel the next day. The location was great and the service was exceptional! We first called and had a bit of confusion over the phone and email but were eventually told to just get the vehicle there and they would make sure it was fixed in time. This was only a couple hours before closing, so we got there right after (finally) getting that email, which is definitely the only reason it loses a star. (Slow response and brief non detailed emails). That being said upon arrival it was a breeze. We dropped the x5 off and walked a block away and got our nails done :-) Upon return the bmw was ready to go and the price was great! We even got a few things from the little store and our vehicle has performed like a champ ever since that day. It is also much more expensive in Vancouver to get the exact same thing done so I highly recommend it, if you happen to be driving on vacation in American. Oh and Portland has no sales tax which is also huge and kept us an extra day for shopping. Thanks BMW and Portland!

Worst Customer service and dealership EVER!
First off, i live a few miles away from them so its logical that they could do my service for my «under warranty» 2007 CPO 328 wagon. Before the switch over from Rassmussen to Lithia, they WERE a friendly and decent dealership. Lithia is filled with lazy salesmen and a terrible Service dept. Brooke in the service dept. was to rude to me and could care less about my car or its problems. By all means its worth it to drive the extra few miles and get your car worked on at KUNI BMW. Their staff has always courteous and their service to my car has always been top notch. My car has a under warranty issue that needed addressing and i gave LITHIA another chance. Brooke so rudely changed my mind! A month ago i was in to possibly trade in my 07 and upgrade into another 09 or 10 CPO. I couldnt get help to look at preowned and once i did i was left in the garrage without any help. Are you not in the biz to SELL cars?!? why leave customers alone to wonder?!?
ALSO get a few loaner cars LITHIA!
Thank you KUNIi for terrific and honest work!

Brought my z3 for an estimate on the brake service lite coming on and was told «we don’t do that». Leave it in the shop, we’ll fix it and tell you (and bill you for) what we find. It would be somewhere near $ 1600. Wouldn’t look and tell me if its the front brakes, rear brakes or just the lite. Rasmussen (previous owners) never had a problem with this. I took my business elsewhere and had it done for $ 172.00

Had a great experience with BMW Portland. I wanted to see my trunk leak so the technician took me back and together we did some trouble shooting. Rob Temple was my service advisor and he is thorough and concise. I appreciated the loaner for a couple of days while we waited for a part. I wish the extended warranty covered the repairs but that is not Portland BMW so much as BMW itself…

I sensed that service had waned after the last three appointments for our Mini AND BMW, then two people indicated they felt the same. I found out that dealer ownership had changed, so there seems to be a connection. I can’t put my finger on it, but definitely feel upsold every time now. Before, there were few surprises. Now, there’s always a big one that adds 25%+ to the estimate, just like cliché mechanic stories. Maybe the car is getting older and it’s just a fact, but it’s also the attitude of one of the advisors: he seems to be in constant sales mode, fast talking, etc. Some have recommended an independent company in NW, others Broadway Imports in NE. Rasmussen seemed less corporate than Lithia.

This review is for the service department. We just moved to Oregon, and we were issued 2 license plates. We purchased the MINI in Arizona, a state that only issues 1 license plate. We needed holes drilled in to our bumper, so we could attach the license plate holder. We called the service department, and they told us we did not need an appointment. We dropped the car off, ran to another dealership to take care of our other vehicle, and when we returned, the car was ready to go. Overall, a good experience.

I should have never come here in the first place. Dealing with under warranty issues was very frustrating in this establishment and their waiting room is uncomfortable and draining at best.
One Example: The e-​brake was failing to hold my car on my 1.5% grade driveway over night. At one point, the car slid back into the gate and needed $ 1,200 of body work. Rassmusen had refused to fix this problem on *2* prior accounts of me bring it in and they refused a third time when confronted with pics of damage stating that it was my fault for not angling the tires and that the break worked fine for them. Now I wish I that threatened lawsuit. Perhaps they would have fixed my car.
If you have a mini, go to Dynasport Mini Cooper. It will be better for your heath and the health of your car.

Service Department is pretty amazing here. As it should be. But what sets these guys apart is the availability of loaner cars and the ability of the service advisers to pull strings for you to get you car done. What that means to me is that I save time, which in my life is a huge plus!

This review is for their service department.
I have a 5 series and it has been out of warranty since July ’09 so I have to pay out of pocket for every service.
Well my oil change light came on and I was ready to get that changed at Rasmussen. I made the mistake of not asking how much it was going to cost when I scheduled my appointment. So when I sat down with the service advisor, he starting mentioning that the car needed other service done to it.
I then asked how much this was going to cost.
My simple oil change was going to cost $ 230 because he included in my service order a standard scope which is $ 60 and then an intake cleaning (change of air filter) which was another $ 50 so the oil change alone was $ 120. But everything else made the bill a whopping $ 230!
I asked him about the services and the necessities of it and he made it seem like this was standard with any service performed to a BMW, so whatever service I would need I would always be charged for the standard scope, otherwise how would they reset the computer with it?
This is not true.
I decided to walk away from this appointment and look into it some more. I don’t know why this service advisor thought that upselling me was a good idea.
I called around and found that Rasmussen was charging a very high premium even just for their oil change. Most places will charge around $ 99 but Rasmussen charges $ 119.95 and that doesn’t even include a premium synthetic oil, they use the same synthetic that everyone else uses.
I called Kuni and they quoted me $ 99.95 right off the bat and I asked if there were any additional charges and they said «no» and they use the same oil as Rasmussen.
When I went to Kuni the service advisor did not try to upsell me on services and when I asked him about the services that Rasmussen was trying to charge me for he said, we try not to do any unnecessary services when it’s coming out of pocket since the computer in the car will let you know if you need anything to be done.
Unbelievable!!!
I asked about the air filter and he said it looked fine, they shook it and if it was black then they would have recommended the change of filter but it was fine. Saved me $ 130 just going to Kuni.

This review is for their service department.
I have been to both BMW service departments (this one and the other establishment on the west side of the hills in Beaverton).
Having had several less than favorable experiences at the establishment in Beaverton (whom I will not name here because I would embarass them if I went on about their service department) I will only go to Rasmussen BMW’s service department…
Having had over 18 years experience in various forms of customer service and customer support myself, I have a very high standard when it comes to service.
I am reasonable and compassionate, but I really think that customer service is an area that many places are lacking.
From the time you walk into Rasmussen’s service department, you are greeted with smiles, polite greetings, and its all very prompt.
I have worked with several of the service advisors, all are very professional and courteous, but one has become the example of excellence in customer service; Jerry Makinster.
Jerry’s communication and humanity make him an invaluable member of the service team.
On several occasions when I have had more challenging technical issues, he has had his technician (Niles) speak to me directly. Niles is superbly trained and know his stuff inside and out when it comes to BMW vehicles and their intricate workings.
I only wish that they worked on more than BMW’s because I would be there with all of my family and friend’s vehicles.
Kudos to Rasmussen BMW for maintaining a service department by which others should use as a standard.