AutoZone

What a joke. Sitting in the parking lot with a dead battery. Not one of the employees is willing to take a second to come out and give a customer a jumpstart. Too many other places for my business that cares about their customers.

Went there today to get my battery checked, the kid who came out barley knew how to work the machine, and then when he told me my battery was «bad» he wouldn’t jump start my car so I could go anywhere else! He brought out some janky machine that’s supposed to jump batteries and he barley knew how to use it. When I asked if someone inside with a car could help us out, (we had our OWN jumpers cables) and he said they were busy «working» when there was no one in the store! They just wanted to charge me 140 for a battery and had me out in their parking lot looking like a fucking fool having their customers help us out. Thanks for nothing, autozone.

To start off, I always get excellent treatment at Auto Zone. In and out service and people who genuinely care. Or I think they do and quite frankly they act very well so who cares.
Anyway, I went into this auto zone with an out passenger headlight. Simple fix, yeah? NO! I get it. Some people don’t know how to fix every headlight on every car and that is fine. I don’t know how to change my own light so it’s understandable that other people don’t know how to change my light. But here is my problem.
I went in and I didn’t get any acknowledgement at all. Cool, you’re busy. I also understand that. So I go to the headlight aisle and look through the manual that they provide and pick out my own headlights that I think are the right ones. I walk up to the counter to ask if they are and they’re not. So the guy, whose name I won’t mention, helped me and he didn’t know anything. I buy the right lights, blah blah blah.
We go outside because I asked if he could install them and he said they could. He starts to install them but he didn’t know what he was doing so he told me he would grab a coworker and come back out. 20 minutes later, I call my Dad and got instructions from him over the phone because NO ONE EVER CAME BACK OUT. To say the least, I tried to go back in to wash my hands with a bathroom that had no paper towels (very petty to be mad about that but it was the icing on the cake). I come out of the bathroom to a gentlemen whose name I didn’t get but he was rude and refused to give me the guy’s name because «he was new and didn’t know his name.» This guy told me «he probably forgot» as if that was an acceptable answer. What?! He forgot?! Maybe?! Whatever!
On my way out, the gentleman who was supposed to help me was at the counter helping another customer so I got his name and said «Thanks for all your help!» before leaving pretty pissed. I

Bad service! I waited a the checkout for over 10 mins without help. All the clerks seemed to focus on the service lines. I told a female clerk standing nearby that I’m ready. She said, «I’m with a customer right now, I’ll be with you as soon as I’m done with him.» When she’s done with him, she immediately called the next one in the service line. I’m ready to check out, and nobody wants to sell … This is CRAZY. I just left the stuff, walked out of there and never again walk back in there… EVER.

I am utterly appalled by the manager with short dark hair and glasses at this 82^nd and Duke location! He was completely rude to me. every time I started to explain what was going on with my battery he would interrupt me raise his voice and repeat the same BS every time. If he would have taken 5 second to let his customer talk he would have understood the situation…
In 2012 I bought a Duralast battery that they had a sale going on that came with a 7yr warranty (honestly the only reason I went with this Dura last battery)… When they looked up my information it said I bought the battery, returned it the same day, rebought it again then returned it the same day again then left it there… then rebought it a while later and returned it again. The battery was IN MY HANDS for the last 3yrs, it always came back with me (I still have this PoS)!! He kept saying over and over «we don’t do sales on these batteries and that they NEVER come with anything but a 2YR WARRANTY»…
I brought it back for a charging once and had them replace it twice because it just wasn’t holding a charge… I replaced my entire charging system, alternator, regulator, etc… still nothing. When they looked up my info it had someone else’s name next to mine and 4 vehicles that I definitely have never owned. He refused to listen to me. I recently brought the battery back today and ran into this extremely rude manager. So basically what I’m reading up on is that when I brought my battery back in to replace it with a new one, they didn’t carry my warranty information over, but instead just had their regular 2yr warranty… SCAM!
I am so livid. I have been doing business with this specific Autozone for many years and never experience this type of behavior from anyone there… ever.
I honestly can say I will never do business with any Autozone ever again, and that really bums me out because I didn’t just come to this auto zone because it was close. I came to it because every time I did they were very helpful and promt with getting parts for me.
I strongly suggest going somewhere else. unless your into be berated by a complete jerk!
And ALWAYS KEEP YOUR RECIEPTS!!! FOR AS LONG AS YOUR WARRANTY SAYS ITS VALID because Autozone will try to scam you over any chance they get… look into other customers complaints on any of these forums for review… im not the only one

I bought the wrong spark plugs online (apparently my truck has two different versions) and I didn’t have a receipt. The manager here exchanged the plugs and gave me the correct ones straight across. The correct ones would have been $ 60.00 more in total so I don’t know how AutoZone ate the difference but I’m grateful to them.

This location: Five Stars
Used to be understaffed, now better.
Down the street: ONE STAR
(avoid as much as you can)
AutoZone
10 722 SE 82^nd Ave
Happy Valley, OR 97 086‑7602
United States
Last two times I was there, I grabbed a quick item off the shelf and it literally takes me 15 minutes to pay each and every time. Everybody works slow and at their own pace, feels like no one cares.
Please quit being cheap and get a cashier. You obviously need one.
I will avoid you this location like the plague from now on…
You guys did so bad, you got deleted from Unilocal,LOL now your comrades have to suffer from your bad review.

There are a couple of dudes at this store who know a thing or two about cars. They don’t usually have the part I need but my last experience with the new manager was a really good one.

Spectacular. I needed to replace my Knock Sensor on my 94 Subaru Legacy. They let me borrow tools so I could do it right there in the parking lot. Their system said they had the part but they didn’t end up having it. An employee (I forget his name) went to another autozone to pick up theirs so I could finish my repair. Night and day difference from the other Autozone which is 3 miles North on 82^nd. The dude there seemed peeved about life. This location had very helpful guys. I’m going back here for all my vehicle needs!

Despite their store being pretty busy I was in and out in a few minutes with my new light bulb. Prices seemed average. Nice, big parking lot. It’s an auto parts store, not much else to say.

I went in for tail lights, nothing fancy… just TAIL LIGHTS. I lost the owners manual for my Jeep so the guy at the counter looked up what kind I needed, got them for me and sent me on my way. When I got home and tried to change them I found out he’d sold me the wrong kind since they didn’t even fit in the socket. Luckily enough for me they are a hop, skip, and a jump away from my house so I went back in the next day for the right kind. Changed them out and went about my business. 2 nights later I am pulled over for BOTH of my tail lights being out… wtf. I went back again to the zone thinking that maybe I just got a bad pack of bulbs and proceeded to purchase my 3^rd pair. These ones lasted about 3 days before they both went out again so back to Autozone I went for the 4^th time. I would think that since all the same people were working and I had been in there 4 times for the same tail lights that one of them could say «Hey what’s going on with your lights I see you’ve been in here every other day this week» but no, instead I get scoffed at in the check out line because no I don’t want to buy your $ 1.29 fucking bulb goo because here I am being rang up for my 4TH PACK of $ 5.99 bulbs in a week. I put them in so I could go out without fear of being pulled over and these ones lasted about 5 blocks before they were both out. They were literally fading before my eyes. Finally I went to Baxter’s and talked to them about my situation and they looked up what kind of bulbs I needed for my ride. The incompetent staff at Autozone had been selling me the wrong bulbs the entire time and could have cared less because I wouldn’t buy their bulb goo. Needless to say I will never go to Autozone ever again because I’m out like $ 25 bucks because of their incompetent staff. How the hell do you work at an auto parts store and not be able to correctly look up what kind of LIGHT BULBS folks need?! If I could give a negative stars rating I would because you guys suck majorly. BAXTER’S FOR LIFE!

This place rocks. They knew what they were talking about, the employees seemed to have good communication, and everyone was nice to me. Luis was fantastic, and not only replaced my battery for me, but also let me help and taught me how to do it myself in the future. Great service.

People rag on ‘the Zone’ but I’m a fan. They’ve always been expedient and helpful when I’ve gone in, clueless, looking for help on basic car repairs. I’ve gotten oil change supplies, spark plug supplies, had the Check Engine diagnostic and felt the employees there are pretty personable. The shop is usually well-​staffed with people who can talk to you in plain English without talking down to you about your car’s various plights. When you go to Walmart or some equivalent box store, you’re usually on your own with employee assistance. I appreciate that Auto Zone knows what my random noises mean, what parts I might/​probably need and can ballpark different estimates for projects, including what’s out of my league as a n00b in terms of DIY-​labor.
In other words, GET IN THE ZONE! THE AUTO ZONE!