Logical Restoration

Stay away! Horrible service, work still not complete after months. Poor craftsmanship, unable to stay on schedule, even after they were paid upfront. Cannot keep steady labor force. We are firing them from the job and demanding reimbursement for work not done. GO ELSEWHERE!

Last December, I had a serious issue with a faulty toilet causing a flood. When I finally got the water turned off, the water had traveled out of the bathroom into the hall, living room and guest bedroom. I called Rotorooter. While they were here dealing with the bathroom/​toilet, a man named Mike who said he was from Logical Restoration showed up and said he was here to do the mitigation. Huh? First of all… who/​what is Logical Restoration? My toilet had malfunctioned less than an hour ago. Turns out they have an agreement of sorts with roto-​rooter. I allowed him (after checking legitimacy) to come in and start the process. They did remove a lot of the headache of dealing with the homeowner insurance, etc.
I’ll say one thing, they got right on it. After the all flooring and drywall was removed, furniture moved, knickknacks packed and the giant fans and dehumidifiers were in place, I had many guys coming in 3 & 4 times a day doing moisture readings. Not a day passed without 3 or 4 people in my house doing something. The drywall was replaced and the painting started. We were making great progress until the insurance company made the first bulk payment. Down to 1 or 2 workers. At the time I was working graveyard shift so they had to adjust work times to accommodate. They did fairly well but the guy (s) took alot of breaks.
My insurance covered replacement of everything in the bathroom but the toilets. So I purchased good ones. I asked LR if they could pick up the toilets when they picked up the flooring. When the toilets arrived — they were the wrong ones. They took it upon themselves to purchase different, bottom of the line toilets. They had to return their toilets and pick up the good ones I bought. And when my flooring was being brought in, someone put a hole in my wall by the front door but never owned up to it. When I saw it, nobody knew what happened. They did fix it. Sort of.
During the entire process, the mitigation guy, Mike would come in and do moisture readings in every room of the house. After the painting was ‘finished’ (there were a few places that were overlooked or streaked), the flooring went in. By this time, we were down to ONE worker. This was a big job. I know my schedule was an issue but ONE person? To his credit, the worker — also named Mike — was very contentious. He did go out of his way to do a few extra things like install bathroom light fixtures. But it was obvious the job was wearing on him. Communication wss bad. The project manager (one of them) called to tell me that Mike would not be able to show up one day. So I made plans to get some much needed errands done. 10 minutes after walking in the door from work, there he is ready to work. And then, 2 weeks later, after I cancelled a dentist appointment so I could be at the house (I don’t leave strangers one in my house with my dogs), he never showed. When I called the office the response I got was basically OOPS.
The whole time the work was going on, periodic moisture readings were being done. When they were finally ready to pull up and replace the wood laminate in the room I had been living in, it was soaked underneath the old flooring. This was not a room effected by the flood but the flooring was being replaced because it was continuous throughout the house. Apparently there was an issue with the shower pan in the master bathroom — which had a common wall with this room. Upon investgation, it had apparently been leaking for a long time (soft rotted wood). Now tell me how a leak that had obviously been going on for probably a year NEVER showed up on the moisture readings? I found that to be iffy. And I had to file another claim. The guy who they sent to redo my shower spoke no English. He made a few mistakes that I caught before they became permanent — like installing a marble threshold I specifically said I didn’t want.
The job was finished about 4 months after it started. I think it could have been done in half the time. Some of the work was sloppy. doorway thresholds loose, furniture gouged, vanity installation half-​assed. The shower floor has some substance on it I cannot clean off.
Would I use them again? Maybe. They did make the insurance process easier but I don’t feel they gave me 100%.