Armstrong Relocation

Armstrong relocation in pompano beach Florida is the absolute worst company on the planet. My sister and I pleaded with my mom to use a large known company, even if they weren’t the cheapest. My dad passed away suddenly and we had to move my mom and aunt from fl to az. Steve Glassman was the first rep we met. He came to my moms home and took a pretty thorough inventory of items to be moved and gave us the estimate. He was professional and reassuring that the contents of moms home would be packed carefully and arrive across country safely. The first issue arose on day one when the packing crew came. They told us they had their best crew coming. Well, there were three very young men and pretty inexperienced. They couldn’t figure out how to remove a piece of furniture from a bedroom and my uncle had to help them. They were ready to take the door down or take the piece of furniture apart. Then several expensive pieces of jewelry went missing from the house. A police report was filed and the crew kept reassuring us that the items would show up in az. While I was trying to keep on eye on all three guys to oversee the packing, I saw one of them putting breakable porcelain collectibles into a box without wrapping any of the pieces. When I questioned him, he said he thought they were toys. This move was going to involve packing a smaller truck and then going to a warehouse to unload the truck and then another crew whom we never met would load everything onto the larger truck. We had no way of knowing that some of the packing done at the house was temporary and would be unpacked at the warehouse. For example a very expensive crystal chandelier that was wrapped in padding was going to be unwrapped and left on the floor of the warehouse and then just put onto the floor of the truck. That’s right. No box no padding nothing. The truck was MIA for a couple of days. When I contacted Cece Burgess she told me she couldn’t locate the truck via gps and the driver refused to answer his phone. Then she told me he was in one state when he was several states away. The driver arrived five days late. They did pay us the late fee of $ 100 per day. We thought that our nightmare was over. Far from it. My sister had signed off on the contents upon the unloading of the truck. Allegedly she signed for everything being delivered. Now if you go by the manifest and match box for box and loose item by item, then I suppose she signed for everything. The problem is that how would one know that every single box and item that went onto the truck from the pickup was listed on the manifest unless one of us stood by the truck for two days while it was loaded. We were eventually told that the manager of the crew couldn’t make it to our packing so they sent his son. He was a very polite guy, but apparently not able to properly supervise anyone. We had several thousand dollars in damage and several more in missing items, not including the jewelry that was stolen. After everything was unpacked one of the pieces of jewelry was found loose in a box. No jewelry should have been in any box since we were not shipping jewelry across the country in a truck. Damages included the unpacked chandelier, china cabinet wood damage, curio cabinet wood gouged, sofa skirt needed to be sewn because it was hanging off, recliner chair had grease stains, imported tables from Italy scratched, antique dresser mirror broken, vintage torchierre lamp glass shade broken in pieces, silk lamp shade from table lamp torn to shreds, wall painting creased, glass table top from console table broken, several silk flower arrangements ruined. This is from my memory so I am sure this is not a complete list. The missing items included a three foot cheetah ceramic statue, some flatware, jewelry as mentioned, carpet sweeper and I don’t recall what else. Now here’s the best part. When the adjuster came to the az home he took pics of damaged items, including the curio cabinet. Armstrong refused to cover it stating it wasn’t on the manifest! So how did it get across country. Did we hire another company for one item. I even provided pics and texted Clarence, who was the lead packer in fl. I am sure he would have remembered moving it. So back to my earlier point, how would one know that the manifest was complete unless one of us, the customers did the packers job. And the cheetah was not on the list. That never made it to az as I suspect it was broken into pieces somewhere along the way. That item is in the same pic as the curio cabinet and both items were on the estimate and inventory taken by Steve Glassman. When my sister questioned the driver as to why the chandelier wasn’t packed in anything, he said he was surprised too and that it was up to Steve to have left instructions to do so. When questioned why he didn’t answer Ceces calls when he was MIA, he claims she was lying. When we tried to get monies for the jewelry, there was finger pointing back and no $ paid. DO NOT USE Armstrong

I would like to thank Marcia (coordinator) for putting up with me. I would say there were a few times during the process that I lost my cool but she never lost her’s.
Overall I was satisfied with the packing and move. Packers were great guys, driver and wife were awesome and my unloaders were great. Perhaps the loading could have been better but nothing that was unforgivable.
My main issue was the one day delay on my delivery. They will say it was weather related, I would say it was the delay leaving South Florida filling the truck with another customer. Either way, ALL of my belongings arrived and NOTHING was broken. I would recommend this company to a friend with a slight caution that there may be a few bumps. I don’t believe another company would have treated me any better. So A– to them!

We hired Armstrong to relocate us from FL to CA. To set context; we have moved across the country three times (MA to CA, CA to NJ, FL to CA) and three other long distance moves (NJ to CT, CT to MD, MD, to FL). This was by far the worst move we have ever had. Armstrong Relocation demonstrated dishonest business practices, negligence and carelessness, and overall rudeness.
Although the sales agent and loader were professional and helpful our travesty began as soon as the van showed up. We selected Armstrong because they assured us they would not do a shuttle move (i.e., when you load furniture into one truck then transfer it to a holding center and another truck for the long distance hall). When the driver showed up he told us he was the shuttle driver and they were doing a shuttle move. We called Armstrong but at that point there is essentially no recourse. Further they indicated anyone handling our goods would be a screened and certified employee but were later told they subcontracted part of the delivery.
We then proceeded to drive across the country and were told on Friday our possessions would arrive the following Monday. At 8am we called for a delivery time estimate and they informed us that they would not arrive for five more days! We consider it probably dishonest, at least unprofessional, to provide an estimate of one business day and then be off by five business days.
Finally, when they arrived we had several thousands of dollars of damage to our possessions. The crew was constantly using foul language and was quite rude to us. The most dramatic example: the driver and unloader literally broke a poster off our four poster bed. In total they damaged about five pieces of wood furniture that they contracted a repair person to fix… I can only imagine that cost hundreds of dollars as well. We had about a dozen crushed, punctured, or otherwise damaged boxes. Two other boxes and our ladder were lost in the move. It took us about four months and dozens of phone calls, emails, and letters and the intervention of United corporate to resolve these issues.
In no uncertain terms: under no circumstances would I ever select Armstrong for any services.

Armstrong Relocation is outstanding! Rich Paszotta personally handled the estimate and meeting with me to discuss the move. I made a number of changes from the first estimate and he agreed to come back and re-​estimate the move.
Antonio — a driver from Mayflower (also owned by the same company as United) showed up and he was one of the best movers ever! Just a real personable guy and I wouldn’t hesitate to use him again.
My move was from Ft. Lauderdale to Charlotte.
5 Starts from me!
Marty Smith