Fond Memories Graphics

Highly recommend these guys! Chat them up when you see them at the pre-​race expos as they are always willing to go the extra mile (see what I did there) to help capture a special memory. Have used them for lots of races/​shadow boxes and am always impressed with attention to detail and craftsmanship.

These guys are the best! I have completed 19 half marathons and 5 full marathons and my race memories would not be complete without a shadowbox from Fond Memory Graphics on my gym wall. Each shadowbox has arrived on time and as was described at the expo. My only problem is that I am running out of wall space!

ordered a bib frame for the 2015 NYC marathon on 11÷5÷2015. Expected ship time was 6 – 9 weeks. However, I called in week 10 and spoke to a customer service agent by the name of «John Smith.» He informed me the frame has NOT been shipped but will ship in 1 – 2 weeks. No email or phone call to inform me that the item was not going to ship in the time frame mentioned on their confirmation email. NEVER order from them!

I didn’t have time to get my medal engraved after the Disneyland 10k and sent them an e-​mail to see if I could just mail it in. It only cost $ 5 more (plus the shipping I had to pay to send it to them, so about $ 10). So glad they offer this service! I got it back 2 weeks later and am very happy with the engraving.

Aspects of everyone elses’ reviews are true, and I will throw in my couple of cents to add to the overall experience I had with Fond Memories Graphics.
The Ironman 70.3 in Raleigh was held on May 31, 2015. Since this event was of some significance to the eventual recipient of FMG’s memorabilia (btw, I learned very quickly that reminding people that I can RUN more than 70.3 miles in one go, and thus commemorating a race that is only 70.3 miles where most of the distance is on a bike is not advisable, bahaha), I put in an order for a bib frame on June 9, 2015.
The anticipated receipt date of my order was 6 — 9 weeks, which while wasn’t lickity split fast, I understood. At the end of week 9/​beginning of week 10, I still hadn’t received my product, and upon emailing FMG, heard back within a day that they were experiencing some issues with the engraver, and that it’d likely take 2 — 3 more weeks to receive my product, i.e., the total time could take up to 13 weeks.
Sure enough, the neatly packaged product came to my doorstep at the tail end of week 13. A lot can happen in 13 weeks (3 months or so), which I know is a very obvious statement. Categorically speaking:
Online ordering process: 4 out of 5
Antiquated interface that simply works. No bells and whistles, which I appreciate.
Customer service: 4 out of 5
A response within 24 hours is generally considered to be acceptable by me. I wish they could institute an automatic notification system where you get an email when your product ships, or when shipment is delayed, but beggars can’t be choosers.
Shipping time: 1.25 out of 5
Clearly 13 weeks might have been an anomaly, but it WAS a bit slow, even by their standards.
Quality of product: 5 out of 5
I couldn’t give a rat’s ass about these types of nostalgic products with the simple premise that I don’t need anything special to remember that I ran/​did a race. I actually have a similar product from my first 50 mile trail race, and I use it as a coaster/​paperweight. However, the recipient of the bib frame was super excited about getting it, and promptly made a ruckus trying to find the perfect spot for it. (Incidentally, responding with «I don’t care where you put it» was also not advisable, bahaha).
Price: 3 out of 5
I don’t know what the going rate is for this type of nostalgia, because again, I really couldn’t care less. You know what makes a good finisher’s award? An acrylic pint glass with the logo of the race and the year because then you can use it to drink beer/​juice/​water, and if you drop it, it won’t break. They’re about 3 bucks at any store, so spending 150 $ + shipping seemed a bit steep to me, considering that the bib frame essentially came down to inserting an extra bib (probably 25 cents to print), an extra finisher’s medal (probably about 3 — 4 bucks to make), a race map (25 cents to print), and a little engraved piece of metal in the middle (maybe 10 $, because Petsmart makes them for pet tags, and it looks like the same thing to me). So, in essence they are turning a 10x profit or thereabouts, which doesn’t sit well with me.
However, after all my smart mouthed comments about how 70.3 wasn’t really that impressive of a distance, and how widgets like this are better used as a shim for a faulty table leg or paperweight or coaster, etc. etc. 150 $ seemed like a fair price to pay for penance.
Overall: 3 out of 5
I ordered a product, and they delivered, albeit late. In all honesty the bib frame does look pretty slick, and it’d be the highest quality coaster/​paperweight I own if I ever got one for myself or received one as a present.

I met them during the Dopey Challenge in Disneyworld in January. I was very impressed. This is a family business, ran by the family and everyone in the family was there. How many time do you see the owner of the company actually helping customers? Rob does that! They were very friendly, attentive and explained the entire process very well. I would use their service any day and recommend it to anyone.

Great customer service!!! Saw them at an Expo, they took their time to explain all the options they could offer me. I was impressed by the quality of the product and how professional they were!!! Great business!!!

I have orderd more than 15 display frames from Fond Memories Graphics since 2007. I have never had one problem with them. I am extremely pleased with the quality of the workmanship as well as their promptness in fulfilling my orders. I have found the customer service to be top notch and they have followed my instructions of how I wanted my engraving done perfectly. I would not hesitate for one second to order from them again and proudly display my frames on my walls.

I am so impressed with every product I’ve ever received from Fond Memories-​there are a lot as I love to compete! Most recently is the Bib Frame I ordered after completing Iron Man in Florida. You bet I want that commemorated! Ha! Admittedly, it did take a litle longer to deliver (I think maybe 10 weeks instead of the quoted 8?) but so worth the wait! I love the level of detail and the way each product captures the individual event so I can look at them and remember exactly how I felt crossing that finish line! Thanks so much Fond Memories. I will definitely be seeing you at future events!

Unless you plan on calling ahead of time, going through the hassle of telling them that you are only going to place an order if you need by a certain time. DON’T ORDER from THEM. That are absurdly slow. You can see one of the other reviewers ordered ¹²⁄₂ and got before Christmas.
I ordered mine before ¹¹⁄₂₈ and still have not received, WHICH IS AFTER THE PERSON THAT POSTED! We paid the same price, and I was going to get mine for a gift, but unfortunately I didn’t go through the hassle of calling.
DON’T USE THEM unless you want to CALL BEFORE and DEMAND EARLY DELIVERY.
Other companies provide similiar services, I am extremely disappointed after reading this other review and found the delay in shipping.

I ordered a plaque commemorating my husband’s participation in the New York Marathon. I placed the order on December 2^nd for delivery by Christmas. Prior to placing the order I contacted the marathon department and was told to reflect that date in the instruction section of the order. Well. I received my package yesterday 7 days prior to Christmas!!! The plaque is fantastic — it contains a medal, space for a 5×7 photograph, a miniature bib and a plaque engraved with his name, time and «First Marathon» on it!!! So glad I ordered it and saved $ 25 by using a Code.

Slow! I placed my order on November 3^rd for a Christmas gift for my fiancé who proposed to me after the race. Thought it would make a great gift and great way to remember such a special day. They insured me it wouldn’t be an issue to receive it by Christmas. Well here I am Christmas Eve and no gift for my fiancé, thanks for your lies and slow work. Save yourself the time and go to the mall for all your engraving needs.