French Nails & Spa

The worst customer service I’ve ever encountered. The first time I went I made 2 pedicure appointments for myself and a friend. Only one made it into the book. An argument presented itself and I had to wait until my friend finished hers. I returned a few times following with Lily who was rude, silent and rough. However, she did a decent gel manicure. Today I had an appointment and decided to change back to acrylic and once again Lily had an attitude problem. To begin with, when I entered the salon and she was sprawled on the couch and wouldn’t acknowledge me. I said hello and she looked the other way. When she decided to go to her station I broached the subject of changing from gel to acrylic. She stated she did not have time to do acrylic so I asked who in the salon could. She became agitated and I asked her why she was always so rude to me. She asked my why I kept coming back! (location was the only reason). She proceeded to speak her language and the remaining techs were staring at me and laughing. Will I go back? Not in my lifetime

Just needed a basic mani, on vaca and forgot my polish to touch up. Should have known when I walked in and the staff was lounging in the waiting area, one girl with no shoes sprawled across the couch. I knew it wouldn’t be spectacular, I never go to these type of salons, but this was a nail emergency. The service was hastily done, no massage, extra for the nail polish I picked, opi shine, and was dinged and wavy after I had my hands in the dryer. I will certainly never go to this establishment and immediately texted my nail tech to praise her services:) which btw only cost $ 3 more!

Walked in for a manicure. Very rushed sloppy job. My nails were crooked, not filed completely, and the paint job was not carefully done. I will not be back here.

They charged 20 for a kids mani/​pedi, and she was done in 15 minutes. Awful paint job! Chipped in minutes, and she had paint on her skin.
They pretty much refused to do gel nails for me bc «it’s so expensive and they break easy»! I had them before and I prefer them. They advertise that they do nail art., they could not, they refused… Unless I wanted a flower… Bad service. So so disappointed!

what a great place all the staff is amazingI do have my favorite tech for my eyebrow waxing her name is Tammy love the girl

they charged me $ 27 for a pedicure. on the website it says $ 25. and my toes smudged.

I’ve had acrylics, fills, regular manis, regular pedis, and spa pedis here. All were great.
The massage chairs, comfortable stations, hot stones, warm scented towels… Everything is clean and nice. They even have a mini massage chair shaped like some pink animal for when little kids get pedis.
I am always able to find a polish color that I like — usually what I have in mind before I go. They may not have many greens or blues or yellows, but those are odd colors, anyways.
I have no issue if the techs talk to each other… I like to relax or chat with my friends when I’m there. Plus, small talk is awkward for me, too. But the staff remembers my name, things I have told them when we do talk, and are always pleasant.
Prices are great, especially for the way everything comes out.
I would recommend this to anyone!

I came here for a pedicure and I couldn’t have had a better experience. My sister and I came in about 15 minutes to close, not expecting them to see us but they welcomed us without hesitation. The pedicure itself was great– they used hot stones which was a first for me and did a great job with the the leg and foot massage. The massage chairs were amazing as well. Though the woman giving me the pedicure did chat with another employee regularly, she made a constant effort to make conversation with me. I didn’t mind her talking with another employee because I would rather be relaxing and enjoying the pedicure rather than conversing the entire time. So in summary,
Pros:
1. Extremely great customer service
2. Genuinely friendly employees
3. Spotless and relaxing environment
4. AWESOME foot massage/​pedicures (with hot stones!)}
Cons:
1. Limited color selection
2. She could have been a little more generous with the pumice stone
overall great place!

This review is based on my most recent visit.
I stopped in to have a full set of acrylic nails. The woman who did my nails worked quickly and barely spoke to me (even despite my efforts to engage her in the typical small talk) She was much too busy chatting with a coworker. (Rude!) I can’t tell you what they were talking about because the conversation was not in English.
Within 24 hours of leaving the salon my nails were lifting around the edges (7 out of 10 nails)
I emailed them twice with attached pictures and have not heard back, despite specifically requesting that they do so.
I am very disappointed that the nails were nothing like the nails I had done by Ken at this location several months ago. (I uploaded pictures to Unilocal of those as well as these nails) So, apparently it’s just a luck of the draw situation. I’m looking for a new nail place.

I went back to French Nails last week, for a fill and pedi, about three weeks after my first visit. Excellent customer service — I was surprised that the technician remembered me from my first visit, and even remembered our conversation from that visit! The salon was just as spotless as my first visit, but unfortunately the polish selection was still what I consider to be slim. Yes, I am nitpicky. Love this place!
oh and p. s. you can add a tip to your charge, no scrambling for cash every visit.
no more adding tips to the credit card, cash only for a well-​deserved tip!