Elements Massage

I saw Jennifer for my first time at elements and it was fantastic. I highly recommend her. I’m constantly sore from working out and like most woman always tensed and stressed. It was more than just a massage, she gave the full experience. I’ve never felt more fluid relaxed. Thanks!

Kelly was amazing! Too bad I live in the West coast and won’t be around to get more massages from her!
The experience was perfect!

I was a monthly member for over a year at elements in Plymouth. I loved the massage therapists especially Melanie, Leigh and Casey. However I have recently discontinued my membership and in large part because of the front desk person, Kaitlin. From the get go, she was never forthright with anything. There is a tipping chart that does not, mathematically, make sense. When I inquired, she said she’d have to inquire with management and then never gave me a straight answer — basically swept it under the rug. She is pushy with appointments in person and directly after your massage but when you call her on the phone she either puts you on hold for 20 minutes or takes forever to make the appointment. The kicker for me was when I was contemplating the membership. Never once did she say, ‘is there anything we can do to keep you?’ «why do you want to discontinue?» or even, «we’d be sad to see you go.» she simply said, ‘well you need to come in and fill out a form.
the fact that she is still at the front desk amazes me. she is not personable, she is pushy and she can be rude and dismissive. Good luck elements with Kaitlin as your representation.

I have no idea what other reviewers are speaking of but our experience was wonderful as was my therapist Casey! I was not harangued or harassed in any way and will definitely Return!!!

Very good first time experience. Needed therapy on my upper back. Walked away feeling great! Signed up for membership. After a month, it has been hard to land an appointment that fits my weekend schedule. So you may want to think twice about that. Hopefully, they add more weekend staff soon.

I went to Elements for the first time today– loved it, it was great! Clean, professional, relaxing, spa-​like. I will definitely be returning.

Elements makes it possible to afford professional massage on a regular basis! I’m so glad I found them!
I have been a member for almost a year now, and have been nothing but pleased and impressed with each experience. I’ve seen at least 6 therapists over the last year, and each one has been a little different, but I’ve been satisfied with each of them.
They do offer a 6 month membership which saves you $ 20 per massage, so it’s $ 59 per month for one massage. If you get another one that month it’s also $ 59, among other great weekly deals they have.
I was not pressured at all into the membership, and would encourage anyone to at least try it for the first time (they do «first time» discounted specials often too!)
About the other review… I’m guessing it was extremely exaggerated. I was really surprised to read what I just did. I couldn’t picture anyone in that place pressuring someone, and definitely not yelling! It’s very clear when you sign up for a membership it costs you $ 59 each month for 6 months, and then you can renew or cancel. I don’t know why the other reviewer signed up, if he or she didn’t plan to go back. Just like any subscription, whether you use it or not, you should expect to be charged.
I would definitely recommend ignoring the other review, and checking this place out!

The massage — fine.
HOWEVER.
While there, I was tempted coerced, really… the woman was adamant… into signing up for auto-​debit for six months worth of services, for a Cheaper Price that day. And, $ 59 was a lot better to me than $ 79. I never went back. Among the things that were important, I could not validate the cost of massages.
I never gave it another thought, in fact after paying for that session? I never thought about it again until today.
When the manager of this location called my house to collect on services not rendered. She wants payment for November, December and January plus a cancellation fee. Thanks. I was calmly telling her that I truly did not plan to go back — in fact that bank account is not in service — and no we do not have a credit card to pay her, we’re BROKE, thanks!
She started amplifying. I asked her to speak with my husband, as it was his personal debit card that I used for that massage. She claimed fraud, because? I used his debit card.
That and, she wants her money, TODAY. NOW. LIKE IN, NOW. BECAUSE I HAD FRAUD-​ED HER SALON OF ALL THIS MONEY AND OMG I AM A LOSER.
That’s lovely, but I don’t have any money. And, as soon as she began escalating on my husband’s ear, it got Very Loud.
There was yelling. There was YELLING.
She pulled the loser card, telling Bob, «I CAN TELL WHAT KIND OF PERSON YOU ARE!» And legal threats. And you suck. And… I leave the room.
Now, please to know she’s in a MASSAGE studio, with aromatherapy and candles. SCREAMING at Bob.
I’m on this side adding up the lost revenue on her side because I did not go back — «Three massages that I never got, and a cancellation fee? That’s what, $ 200 total, MAYBE?» (And, no I don’t have it.)
Then, considering that I owe thousands and thousands more than THAT — I am dumbfounded by her intensity. I have never, ever heard this type of bill collection before.
Let me repeat how much DEBT I have/​had vs. how much «DEBT» this phone call was regarding.
$ 200? vs. youcannotpossiblyimagine. Okay?
I have a new appreciation for the collectors who have been nice to us.
State of Massachusetts Debt Collection Law:
The creditor communicates with the alleged debtor in such a manner as to harass or embarrass the alleged debtor, including, but not limited to communication at an unreasonable hour, with unreasonable frequency, by threats of violence, by use of offensive language, or by threats of any action which the creditor in the usual course of business does not in fact take.
This, is wholly embarrassing. Posting it, very. And what’s worse, is that we’re one degree of Facebook separated from this woman, and it could have been fixed IMMEDIATELY and WITHOUT DRAMA, but she didn’t allow for that.
Update: And, you won’t believe this. O-​o Bob called the salon back to leave a message. The woman called back and said, AND I QUOTE because it’s unbelievable:
«That’s ok Robert, I will have the owner call. I don’t have the time to deal with low lives which is what you and your wife obviously are.»

The actual massage — by Jill — was amazing. She was very good (and I get a lot of massages) and also very sweet. HOWEVER, I will never go back to this establishment. My experience — with the exception of the massage — was nothing but unprofessional and down right horrible. I don’t support businesses with bad management practices, so unfortunately I give this business a thumbs down.