Comprehensive Accounting, Inc

I hired this company to do my accounting. And they used God as their means to establish the relationship. They said it was meant to be. Lol ! Two months in and they were trying to increase the price or help me find another accounting company. Four months of doing business with this company and they charged my card in the middle of the month and then sent me a email which I found in my spam saying that they would no longer service me. They charge me for work they did not complete and now I have to figure out everything they did for accounting. I tried calling them to get all the information they completed for me and they will not answer my calls. Deborah the bookkeeper reeks like cigarettes and Elizabeth the owner is a deceiving liar. FYI your lack of integrity will catch up to you!!! And I will see you in court if I do not receive the product I paid for!

I had a frightening experience with this company. I hired them to perform a conversion from Quickbooks to Xero at year end 2013. The project went sour from the get go. Since I worked on Quickbooks Mac, and Xero could only import a PC version, Elizabeth said she could handle the interim Mac to PC conversion. From that day on, all of my communication with Elizabeth was initiated by me. No progress reports and no questions from her.
I pushed for 6 weeks to get the transfer completed, only to find out that there had been an error in the Mac to PC Quickbooks conversion, and Elizabeth had never checked the file before delivering it to Xero. In addition, Elizabeth had assigned an associate, someone I had never met, to go in and review all of the entries in Xero, without matching them against my original Quickbooks file. Neither Elizabeth nor her associate contacted me to ask about categorization of the entries, and mis-​categorized about 50% of my entries for the year.
Bottom line, I had to re-​do an entire year’s worth of entries in Xero. It would have been faster to do it all by hand initially.
What troubles me so about this situation is the lack of communication. Elizabeth was constantly traveling and never reached out to ask me questions. She and her associate simply made decisions without consulting with me first. Her associate invested 27 hours re-​doing the entires, when a simpler solution would have been to enter the totals from the Quickbooks file. Then again, she made a decision without consulting with her client.
Elizabeth may be a good bookkeeper, but she is neither a good project manager nor a competent communicator.