Mike’s Bikes of Pleasanton

Great customer service and bike maintenance technicians. The 5 year service policy has worked out well so far, and I am always treated with respect when I go in to the shop. I like working with Tristan the service manager. If it is something small he often throws it right on the rack and I am out quick. For something more time consuming, I can email him and set up a time that fits my schedule because I might go insane if I’m off my bike for too long.

I went into Mike’s bikes to get 2 specialized bikes. Customer service was alright until we got our bikes. They have the worst people working there. After I purchased my bikes, the people act like they don’t know you. I went back for proper air in my wife’s tires and for the tech guy to look at wheels I purchased from a different retailer.
I ask could they take a look at the wheel cassette an put air in my tires. They looked at the cassette and didn’t put air in the tires. Every time I went back in there, no one had the same nice attitude when I wanted to buy a bike. The day we got our bikes, the did the transaction and that was it!
No adjustment to our bikes, like the brakes other things. Livermore cyclists an performance bike always treated me like family. Performance bike did all my adjustments for free. Livermore cyclist also did adjustments on my other bike from mikes. How can other bike shops can find the brakes were in dangerous condition, being loose. I would never purchase another bike from Mike’s every again.
Very incompetent rude inconsiderate nasty place to purchase a bike.
If your black, go somewhere else, because your not going to get good treatment at Mike’s in Pleasanton location.

Awesome service, I wanted to fix my kids bike, they were super helpful and did not charged since work was so small

These guys have always been great here. A great place to learn whatever you may want to about bikes.

My husband is a bike and biking freak. He has always purchased used bicycles. At a recent bike event, he met a guy who works for Santa Cruz. The guy said he could get him a deal. My husband then called Mike’s and asked if they could price match and they said yes. Keegan helped my husband and was very friendly and efficient. All went smoothly with the transaction. A few days after the purchase, he returned to buy an accessory and again dealt with Keegan. He was very pleased. I would also mention that I ppurchased a new bike from Mike’s in San Rafael about 22 years ago and I was very happy also.

Given the VIP treatment today on a new Tarmac S-​Works. Best service in all of the Bay Area from Keegan. Couldn’t be happier. If you are going to spend more money on a bike than what most people pay for a car then you gotta see the Pros at Mikes Bikes!

I’m a bit new to the road bike world… I saw a bike on the Alameda Trail that I instantly liked and wanted. When I went to Mike’s Bikes in Pleasanton to inquire about this bike, the first thing team member, Keegan Cuellar, asked me was about my biking habits, i.e., roads traveled and distances. After explaining the riding I like to do, Keegan told me I was buying the wrong bike and I would not be happy. He recommended another style bike and explained the differences between the two. I went home, did some research, then I went back again and talked with team member, Frank Marquez, at which time he reiterated what Keegan had said and he picked out the same bike for me that Keegan had. At this point General Manager Jeremy Engleman explained how much I would enjoy the bike, the ride, the speed, the comfort. So, I bought the bike, a Specialized Roubaix SL4 and on the first ride went 40 miles with no pain in my hands, back or feet. The bike is fast, comfortable and it cuts right through the wind. I could not be happier. The guys were all very helpful, knowledgeable and truthful and they cared that I left there with a bike that I will ride and not one that collects dust. 5 stars

2^nd time going in with some minor bike issues, and the staff fixed them quickly with no charge. Very kind and helpful!

I had a great experience buying a new road bike. Keegan was very helpful showing me the best options for the bike I was looking for. He and the store manger Jeremy gave me a Great deal! I really did not think I could get as much bike as I did for the price. They suggested I get a bike fit which I did from Justin Simon. He spent a lot of time asking about my cycling goals, checking out my range of motion and trying several various positions and bike parts and equipment until he got me dialed in. I have been Very happy with the service and support I have received from Mike’s Bikes in Pleasanton! I would highly recommend them if you are looking for new bike, parts or service

Five stars.
Star 1: Location. I love that it’s across town in a Plaza that has a Habit burger grill. And a Safeway.
Star 2: Selection. I love that they carry a wide selection in different brands and carry specialized equipment as well.
Star 3: Service. Need help? They’re always willing to. Wanna browse without hassle? You can do that too.
Star 4: Quality. You get what you pay for. They carry high quality equipment here that will last you years if taken care of.
Star 5: Wow factor. If you wanna spend 10k on a bike, you can do that here too. It’s cool to see these bikes in person.
Now that winter is upon us, I’ve been running into situations where I need to keep warm on different rides. I’ve been to other bike shops that don’t really offer much selection with the various layers of clothing needed for different temps. They have a lot of this windbreaker, but no base layers or wicking jerseys. Mike’s has all the layers one might be looking for with a variety of brands.
Personnel is great to chat with, they listen to your needs, and make suggestions on what to look for. No pressure.
I’m very happy with the clothing I’ve purchased so far. It keeps me warm, and the rides comfortable.
Drop in and have a look sometime if you need a bike, parts, service, clothes, or just wanna browse!

I took my bike in for front dérailleur for tune up and they could get it to adjusted and advise taking my bike to some other bike shop. And they didn’t give me refund.

These guys were great I had an issue they got me in and got me out in 45 minutes when I get to go make my ride I was impressed the shop is clean the prices look fair

My family and I just went into Mike’s Bikes in Pleasanton on a Sunday afternoon at 2 pm. I counted at least 5 employees and none of them greeted us or even came to ask if we needed help. Two of them happened to walk by us and still no acknowledgment of a potential customer. Very disappointing.

We purchased several bikes at Mike’s Bikes in Palo Alto and we always had great experience over there. We knew that there are two locations near our home which are Walnut Creek and Pleasanton. (Hubby had not so good experience with the service department in Walnut Creek) So we came here instead to purchase a new bike for our son who clearly outgrew his small bike.
Once we entered we were greeted right away but after the greeting the employee continued their chit chatting which is okay but we didn’t even have the chance to ask them our question. So we had to interrupt them… but once they knew we didn’t just come by to look around but needed help to get a bike. They were pretty friendly and helpful. It’s actually pretty easy to get the right size for your child as they have a sizing chart that tells you which bike to get based on height.
Once my son chose the color he wanted it was pretty easy smooth sailing from then. He took the bike back for cleaning and check up and once everything was checked we were handed our brand new bike that my happy child took home.

Staff are not friendly, very angry looking general manager that don’t smile. I don’t recommend this store… They should send their staff to REI store to learn customer service…(I asked about the weight of a road bike and simply the guy picked up the bike and said 22lbs vs at most bike shop like REI they actually put it on the scale)
So sad

Website says they close at 7:00 PM. I drove 30 minutes, one way, to buy a bike, to find out that they closed at 6:00 PM. No thanks.

Brought back the bikes and they got fixed in a jiffy! Tires aren’t flat and our bikes run great. Thank you! :)

For a relatively larger, chain bike store (insert rimshot) Mikes of Pleasanton sports some of the most knowledgeable and trained staff around.
Finally decided to take a break from the Mtn. bike thing and get an old school cruiser for me & the missus and Corey and the sales and tech staff were a perfect combination for helping us find something retro & useful and have helped in numerous modifications and shop work on our new rides.
Thanks guys!

I liked how organized the store is, with everything labeled and set up so that you can locate just about any item that you need on your own.
However, Boyfriend and I had driven out here thinking to look at a particular Surly bike, but there wasn’t a single Surly anything (bikes or gear) in stock from what we could see. We were a little disappointed by this, since Boyfriend had said that the Mike’s Bikes website mentioned they carried their products (though Surly’s website doesn’t list them as a distributor… so who knows).
Overall, still a nice store for bikes and bike parts — at least from what I could tell simply from walking in and out of the store.
EDIT: Ken, the owner, was kind enough to reach out to me and said he would look into what’s going on with their website. I clarified with the Boyfriend and it seems that, while the site lists that it sells Surly items, it doesn’t necessarily say that they stock them. Guess we should have called and confirmed rather than assumed. Oops!
All the same, I appreciate the gesture of having the owner reach out to address my minor complaint. It shows some real customer care and appreciation that a lot of other retailers lack.

Came here to get my dad’s bike fixed. They are really friendly, knowledgeable, and helpful. Corey replaced the tube in the tire really quickly and gave us some helpful info on how to prevent future flats. We were in and out of there in 20 minutes.
I was a little surprised to see a giant dog (Mudslide) greet us at the door, but he is very calm and well-​behaved. Bean Sprout, the puppy, is adorable.