Avis Rent A Car

Lady who rented me the car was nice enough. Office was fine. I received help right away. And that’s where it ends. The car was dirty on the outside. Bugs all over the front.
Smelled of stale smoke on the inside. Only used it for one day. Put maybe 45 miles on it. Mid SUV for $ 95. Seems kind of pricey to me. Then after returning it, I later noticed an extra fee of $ 15.32. Called about it. Lady on the phone did not handle the situation with composure. Non customer service skills. Said the fee is automatic unless I show them a gas receipt of filling up the car. Funny. When I dropped off the car the lady did not ask for any kind of receipt. Which I had. Totaling a whole $ 2.14 filled up at the Shell right across the road. Lady on the phone said that it should be taken off the credit card. We’ll see. What a pain. And a bad taste in my mouth experience. This is the second bad experience I’ve had in renting an automobile in Pleasanton. Go figure not Pleasant.

It was our first time renting at this location and My wife and I were late picking up our rental car. We made it at the front door @ exactly 6:00 pm. Bethany and Mandy were nice enough to accommodate us. They let my wife pick up our rental car with no problem. We needed the rental car that night for our out of town trip and they saved us… Thank you to both of you!!! I hope you both get a raise… Great service and very friendly staff. Thumbs up and 5 ***** stars to both of u. A plus service.

Rented a car online last week while my car was being repaired. Prepaid my rental online, and when I came to pick up the rental noticed I’d been charged a second time. That couldn’t be fixed in the store, I had to call customer service to get the credit, which then took 7 business days. The body shop that had my car needed to keep it longer so I called to extend my rental. No problem… Until I came to turn on the rental & there was a $ 60 fee for «not extending the rental», which now I have to call customer service again who will hopefully rectify the additional charge, which should never have happened. Poor customer service & over-​priced! I’ll never rent with Avis again. Too much hassle!

I’ve only dropped off a car at this location. The store front looks like a small kiosk that is there to service the many car dealerships around it. I wonder what their availability of cars are for renting actually is. Nevertheless, I was suppose to drop my car off in San Jose but decided this was closer so I called them in the morning. The lady was very friendly and assured me there would be little or no charge to change the drop off location; but they close at 6 instead of 11. I said no problem and dropped off my car at 5pm. It’s strange dropping a car off at a non-​airport location. There is no line or hassle/​fuss over paperwork. You simply park your car in any open spot, write down your own mileage and go instead to get your receipt. I was charged $ 0 extra! Woohoo! Great customer service. I would consider renting from here again.

Great customer service and quick, helpful associates.