Bank of America

This branch have the longest line ever… don’t know why 2 employees behind the counter when there is so much clients coming in. Need more people to work

Horrible wait lines, not the friendliest tellers. No acknowledgements to clients waiting in line whatsoever.

This may be the worst bofa location I’ve ever had to deal with. The refuse to have more than one or two tellers, ignoring they have much more business and instead push their customers to close accounts and go elsewhere. The teller manager is ridiculously rude and disrespectful of what she actively puts customers through. Saying things like «maybe you should have just done it through the atm». It is not this way at other locations or Wells or Chase. I’m mystified how this branch stays open.

Poor customer service. They don’t ever have enough tellers and recently I closed my account because of this and today I decide to make a deposit to my mom. Unfortunately she does her banking with BOA so I was forced to go back to this location. After waiting in line for almost ¹⁵⁄₁₇ minutes I was able to see the teller.

Slowest bank I have ever ever ever been at. Learn how to efficiently go through each client and get them in and out!!!

Despite all of the technical issues I’m having with my transfer from account to account, Melinda made sure I left with confidence today. All of the bugs with my phone and my email and account have been ironed out. Now ANY transfer from friends and family will go through with no problems. Hallelujah!
#PTL #PraiseTheLord

THIS BANK OF AMERICA IS THE WORST. The past 4 times I have been to this branch location I’ve had problems. Each time the line was at least 30 minutes long due to lack of proper scheduling and no one seemed apologetic about it. (I’ve worked in customer service industries and they should value our patience because no one HAS to chose to bank with them) But unfortunately, the employees know nothing about customer service. Even when I asked to talk to the manager… she wasn’t very helpful herself. Just had this fake smirk on her face saying «I am unable to help you, sorry.» I am not the only one who thinks this way about this particular branch. Customers are constantly rolling their eyes and huffing and puffing in line due to lack of organization/​customer service. I will never again do any banking that has to do with Bank Of America.

It’s the 16^th of the month. There are many people standing in line waiting for a teller. When I asked I was told there would be another teller in 15 minutes. Pathetic. This is obviously a busy day for working people and not even basic accommodations are made.

We couldn’t have asked for better service than we received at the BofA on Contra Costa Blvd. in Pleasant Hill, CA. After the horrible experience my husband and I had at the BofA on Lone Tree Way in Brentwood six months ago, we decided to drive the extra distance to Pleasant Hill to take care of an IRA CD which was maturing. No comparison to the Brentwood branch. It as a Saturday, two or three other customers in the bank, and we were waited on immediately. No stupid, meaningless appointments. No one told me to shut up when I tried to explain what we wanted. No one ordered me out of the room. Just a very pleasant and efficient experience. The Brentwood employees should go to this branch to learn how to handle various financial transactions and how to treat customers.

I’ve been banking here for over 10 years, but it has been steadily declining for a while. It’s hard to park in their lot, and there is never a time when the ATMs don’t have a line. Mostly because one is usually broken. And going inside definitely won’t save you any time.

Worse banking experience! There is one merchant teller and the other teller with a Operations Manager (DAGMARIE LOPEZ) sitting in the background. A line of about 12+ people waiting with 4 more that are merchants and the Operations Manager has no sense of urgency at all. I was 3^rd in line and have been standing in the same place for over 30 mins with a line of people yelling for more tellers to arrive. Out of all the walking around and «looking busy» the Operations Manager finally grabs a board to come assist the line to make sure everyone has the slips done. She came to me then she argued with me about having the address on the slip and how important it is, I explained that I am doing it into someone’s else account and I think that she has more issues to deal with then the address. She continue to explain why and I kept ignoring her. She then tried to explain that I can do this deposit from bank to bank and I told her that the info is not helping the line. I asked her why she doesnt open a drawer and she said she cant because she has to manage both sides of the bank. I think the line of anger customers that will never bank or open an account with you is way more important that the new accounts when nobody is opening an account. She explained that the other teller is on lunch, it would have been way easier just to say that «I made bad managing decisions.» Not only is it lunch time but it’s the first Monday of the month. COME ON NOW!!! You need to assets the situation and MANAGE! Make a decision and show some urgency for the customers who are doing business with the bank that you work for. You could have done more. CUSTOMER SERVICE IS KEY!

Just awful. I had to sign up for a Coogan account for my child. I called in the morning and asked specifically what I needed to bring in, and they said birth certificate, ssn, and w9. I had to run some errands and went to this BofA in Pleasant Hill. When I first got there I was told there would be a $ 25 charge to open the account. Ok… after the lady called someone else because her «computer» wouldn’t let her open the account herself, she was told to fax over the birth certificate, ssn, and my ID. About 30 minutes after that the other person emails the lady helping me saying more ‘instructions’ and then I was told oh no it’s $ 300 to open or $ 5 a month will be charged. For 1 you can’t take money out of Coogan accounts — it’s ILLEGAL, and after I got home I read that you guys have been sued about this issue before. And 2) teach your employee’s what a Coogan account is, and 3) don’t start the process opening an account and more then an hour later tell the person they now need $ 300. First it was NO deposit, then it was $ 25, then it was $ 300. Oh and I was also told that this is the fee that all banks use it isn’t just a BofA fee. Not true. I then went to Wells Fargo who just needed the contract with the agent, the birth certificate, ssn, and my id and NO DEPOSIT. Travis Credit Union NO DEPOSIT. AFTRA-​SAG credit union $ 50 to open. So please, don’t sit there and lie to my face. You have completely wasted my time, you have incompetent employees, and your forcing people to your competition. Good job. I know that your employee’s don’t deal with Coogan accounts on a daily basis, but they should at least know and fully understand what it takes to open up one of your products/​services! You have lost any type of business from me whether it has anything to do with my daughter or myself; I will NOT use you. To other parents, if you who need a Coogan account avoid this place and this branch. Complete waste of time.

This bank is SO SLOW! Tired of always waiting 10 minutes for a teller. The employees are nice enough. But, the line is always long and they never have enough tellers. Surprising.
It might be a good idea to hire a few more qualified people. Or the bank may lose their clientele.

I used to stop at this B of A location all the time to use the ATM — the parking lot is kind of a hassle to get in/​out of during the day but that inconvenience is made better by the fact there’s a Rite Aid in the same plaza — with an ice cream counter!
I was in the bank today with my Mother and Grandmother dealing with my mom’s account — did you know you have to pay for funerals up front? There’s no payment plan (at least not at the one we’re dealing with), so she was making sure money was available.
The line was fast, and service was ok, but not as friendly as when I visit a competing bank, where I make deposits for my work. About as friendly as using the ATM I guess.

This is just your normal, plain Jane Bank of America location. We were staying at the Courtyard Marriott across the street and enjoyed the convenience of just walking over.
This location has two outside ATM’s available. It makes it nice and convenient for customers to avoid waiting in long lines. Super convenient and a newer building.

This is the most poorly managed BofA branch I have ever been to!!! There is always a very long line and never more than two tellers available to process customers banking needs. The managers stand around talking with one another (not the customers) and never step up to help take care of the ever growing line of customers patiently waiting their turn to reach a teller. When the manager was asked to add more tellers by the now impatient customers (of which at this point there were more than 20 and growing) her response was that there weren’t any other tellers and that she herself could not help. If this is true then the company needs to adjust protocol. I am in the service industry and if I treated my clients half as bad as the costumers were treated today at this branch I would not have a business for long.
I do not like to give negative reviews. I like to be positive and see the best side of businesses. However in this case I am so disappointed in the management at this branch that I will never return here and if this is how customers were treated at all their branches I would move my accounts to another banking institution (after many, many years of being a loyal customer).
I am not posting this review lightly. I have waited several hours and made sure I am calm and way past the heat of the moment yet I am still feeling quite strong about this review. So by posting this negative review is a statement in itself coming from me.

I dont know what all these other people are complaining about.
I have been a customer of Bank of America for over 40 years (yes… FORTY years)
since I was in high school. I have banked with BA branches all over the bay area, from Berkeley to San Jose and branches on the peninsula as well. While all branches are good, this little one by Pleasant Hill, near the drug store, is BY FAR THE BEST managed I have banked at so far. The manager actively listen to customers, took care of problem customers asap, takes actions to correct situations. Tellers are friendly and smiley and efficient.
I have nothing but praises for this little branch, their manager Rosie and all the tellers that work there.

This is the worse bofa… they never have enough tellers… they never have a merchant banker… I come to this location ONLY because this is the location my company uses… I otherwise would NEVER come here… the related are over worked and never friendly!!!

This is not a good BOA.
They never have enough people working. I understand that it is not the tellers but BOA cutting back hours.
I see everyone always getting mad at the tellers… (People it’s the banks fault not them)
BOA– you need more people working, your a billion dollar brand.

A double ATM in a shopping center parking lot. This location, while always working properly, is super duper popular so lines are frequent and slow moving. Patrons of this shopping center are also a little wacko — I admit, some of the turns are tight and confusing. But I have seriously had people cut me off and drive into a spot I was heading to, just like Kathy Bates at the Piggly Wiggly in Fried Green Tomatoes! Towanda!
Be prepared to wait in long lines, and perhaps do battle for your parking spot. Do what I do — just park by Rite Aid and enjoy a little exercise. :)