Comfort Inn & Suites

I found the hotel to be nice, but the customer service is below par. This has been my experience on numerous occasions. I would not spend my money staying here because of the extreme rudeness. I have called to inquire about the water park and arcade center they advertise and have been hung up on and felt like this is completely inappropriate. A woman or girl named Raina was the most rude and hung up on me while I was still talking. I felt like calling back, but decided to take my business elsewhere. I am not a difficult person, just expect to be treated with the same respect I give to others. Bad review from me… First impression is the customer service and it’s horrible. I recommend the microtel hotel nearby if you are looking for a decent price and great customer service. I stay there now, only problem here is if you have kids and want the pool that is only open from 4 – 9 at the comfort Inn, the microtel doesn’t have a pool, but very efficient rooms. Hope this reaches management and something is done with the angry service desk personnel.

I recently stayed here with a friend who was having surgery at the nearby hospital. I have to say the staff were wonderful! The room was very comfortable and very clean! We had dinner at the attached brewpub. We even got discount tickets for dinner and a free drink. In order to lighten things up a little, we went to the arcade downstairs! This hotel has everything… excellent breakfast, the attached brewpub and Perkins restaurant. If you are traveling with children the indoor waterpark pool is perfect! Would highly recommend this hotel!

I stay at this hotel for several months at a time for work and it’s absolutely wonderful. I would be hard-​pressed to find something negative to say about it. From the friendliness of the service staff to the cleanliness of the spacious rooms, this place is great. Solid free breakfast, nice TVs, bathrooms, kitchen areas, and beds. Attached to a great gym as well as a Perkins Restaurant and a brewpub (Plattsburgh Brewing Co). Water park for the kids that I’ve never used but looks fun.
Once again, amazing staff!

I traveled to Plattsburgh for business. I was pleasantly surprised by the Comfort Inn. It is a clean, updated and recently remodeled hotel. There is a very nice restaurant attached as well as Perkin’s for breakfast. As a guest you can use the facilities at a very nice gym that is also attached to the property. I did not use the indoor pool or the ‘swim park’ but if I had been traveling with children they would have had a ball on the slides. Finally, the staff is very very friendly. I asked someone where the ice machine was and instead of pointing down the hall says actually walked me to the machine!
If you are looking for a hotel in Plattsburgh don’t think twice. This is a great place to stay.

Checked in late on a Friday night and it only took a few minutes which was good. Room was comfortable and clean, although the cabinet that covers the mini fridge in the room needs to be updated, it was almost falling off of the hinge. The hotel has two attachments for places to eat as well as a fully functioning gym that guests can use.
I was disappointed however when I woke up for breakfast in the morning and the whole hallway smelt very strongly of cigarettes. This is a smoke free hotel, but they do not seem to enforce this rule on their guests. Wasn’t too happy about it.
Their breakfast set up was typical for any hotel like the comfort inn. Nothing special.
I would stay here again, beds were comfortable and clean and u like the 4 pillows! I could just do without the smoke smell, it really knocked a star off of their rating.

My stay here was great. Room was excellent clean with plenty of space everything worked. 2 places to eat on premises or have a brew and an excellent workout area. You could have a mini vacation right inside the building. Oh indoor water fun was being worked on can’t rate that I’m sure it will be as nice as the rest of this place.

This is probably the most comfortable hotel in Plattsburgh and I am a regular visitor here. I have stayed in some rooms that have a suite style with a separate room with a kitchenette and sitting area. Some of the rooms are huge and all the beds are extra comfy. Note that part of this hotel is new built in 2009 after a major fire. I have stayed in both the older rooms which are ok but I always ask for a new room when I can. The great thing about this hotel is free use of the attached Eclipse gym which is huge and include free classes. There is an indoor water park for the kids, a bar for the grown ups and Perkins is attached. Hotel guests are given coupons for a free drink in the bar, and discounts for meals at Perkins and the bar. Also across the street is a pizza parlor and a Panera’s.
Breakfast is a free buffet where you can make your own Belgian waffle! Also, the staff are very friendly and helpful. Oh and I love the gas fireplace in the lobby.

Outstanding gym attached! This accommodation is well worth the price!!!

Water park in the hotel, but the rooms are nothing special. A good value, as long as you sign up for their «Choice Privileges» awards program.

Traveled to Plattsburgh for the first time to attend a wedding. Was surprised to see the wedding block reserved at the Comfort Inn, and even came close to reserving a room elsewhere with «more reputable» names. I travel quite a bit for business, and typically avoid this chain.
Was very happy I didn’t!
This hotel is amazing!!! Clean, new, and very cushy — the Comfort Inn in Plattsburgh is a traveler’s dream lodging. The rooms were very spacious and well decorated, with a small kitchenette (sink, coffee maker, microwave, and fridge), flat screen tv and free wi-​fi. Throw in a VERY cool small indoor water park, five-​star gym (think New York Sports Club), and Legends Sport Bar off the lobby, and your really can’t ask for more.
But there is! It’s located right on NY 3, and across from a 24 hour Walmart — so if you forget anything, you’re covered.
My guest and I had an amazing time here, loved the staff, the location, the accommodations and wish we could find more hotels like this in our travels.