Victoria’s Secret

Rude cashier, sonia! She didn’t have to be rude in front of other people with me when I simply asked her a question.

For my quick shopping trip This location had friendly helpful attentive sales staff. The sales associate took my measurements to ensure I picked the right size. I found out they have larger cup size bras which I did not previously know. DD and DDD are an option at VS. I’ll shop for those next time. Be sure to sign up for discounts, I had $ 10 off for my birthday and I paired that up with a sale they are having. All around it was a successful trip.
I don’t shop VS often, my experience at this location was pleasant and I’ll be back to shop. I’m amazed how busy the fitting rooms get and how many customers the associates handle, I realize they all help each other in their headsets and they have a spot to write our names on the dressing rooms but that is still a lot of customer names, bra sizes and styles to keep up with and the personal attention just amazes me. Then again with bras that have a $ 52+ price tag it’s as it should be.

Don’t even waste your time in here. Go to Stonebriar up the road. Came in to exchange a 60 $ sweatshirt I bought from the Pink section, and I didn’t have a receipt. I am a black angel card holder. I called prior to returning and they said they could look up the transaction with my card, no problem. I get there and they tell me they can’t and tell me they can return the sweatshirt for $ 15.99… Don’t waste your time, the customer service is horrible. I ended up driving down the road to Stonebriar where the people ACTUALLY KNOW WHAT THEY ARE DOING. Shocking. And I NEVER write bad reviews, I work in retail. I get it. But don’t put your customers on the back burner, they pay your paycheck every week.

The 2 stars are for product seeing as that was the only good thing about my 2 visits yesterday. I get that it’s their Semi-​Annual sale, but that’s no excuse for bad customer service. Both girls I had at the register didn’t know how to properly do returns even when I was trying to walk them through it step-​by-​step. The first time I waited 15 min in line to get laughed at for not having my receipt when I know for a fact that they can do no receipt returns. The second time (when I returned with my receipts) it took 20 min for the girl to figure out how to process the return. Then she tried to charge me twice what I paid for an even exchange. Then proceeded to blame the long process and confusion on me, the customer. There are better locations or just shop online.

I love VS, but I dislike this location. They don’t have as much selection as the Stonebriar location and they have some of the rudest employees. Most are clueless as well. No greetings, like ever. I walked by one day and saw a sign that said 2 for $ 49.50 bras and on the other side the sign said buy 2 bras, get a tote bag free. Whoa, sounds like a deal to me! I read the sign, the fine print didn’t say you couldn’t use both deals. and the way they are next to each other in the display leads to me believe it was to be done together. I had a birthday gift card in my purse, so this all seemed so perfect. Great birthday present to myself. I picked out my bras, went up to the register, brought out my birthday gift card and watched as the put the tote bag in my shopping bag, then took it back out. Huh? I asked him what the deal was. He said you couldn’t use the offers together. I told him the sign said no such thing, and the way the promos are displayed together like that. makes me believe they are to be used in conjunction with each other. He argued and I told him to forget the sale then. He then said he «guesses» he could do it since it was my birthday. All sarcastic like. Like he was doing me a huge favor or something. he kept going on and on about how lucky I was. Pshh. How about NOT because it’s my birthday. but because your display says? Ay yi yi.

I really like this location because some one is always there to help you. Lizzy and stephanie helped me find cute stuff to wear. they know what’s in style and will find you the perfect outfit. this is the best location to go to because you get good service and they have a great selection.

The first time I came here the service was great and it was crowd. This time is was just the opposite. Not busy and every employee walked right pass me. Me shop here for their women and we need service too.

Easy in and out if you enter on the left entrance by Macy’s, lots of good selection, sales people don’t pressure you etc
Been to a lot of VS, def like this location!

This VS is located in Willow Bend and it has a great selection. Not only do they carry all of the normal stuff but they also carry work out clothes, PINK brand, and some of the casual wears from the catalogue.

So, I guess for 15 + years, I’ve been clueless to bras. I’ve been wearing the wrong size since forever! I went to VS just to browse the cute bras, but I really wanted to know my cup size, so I got measured by Crystal, who by the way, was wonderful with me! To my surprize, I’ve been wearing a 36C and really needed a 36D! So we went through the different bras to see what style was right for me and I picked a bra that truly changed my look. I look smaller in the waist, just because I have the correct sized bra now! Ladies, go get measured and feel and look better!