Sweet and Sassy

We were here a year ago and are now back again for a birthday! In confident it’ll be perfect!

This is the worst place to get your child’s haircut. I took both my kids to this place thinking it would be nice since its in a high end mall. I was completely wrong! Both the hairstylist seemed inexperienced and they messed up a simple bang trimming for my daughter! This was my first time at Sweet and Sassy at Willow Bend Mall and this is the last time I will ever go there.

The staff is not at all accommodating customers properly time wise. Poor service and you are rushed always. Hygiene is ok but I would never being my business back here.

I really wanted to give this place a good rating but I just can’t find enough positives.
Pros: Well decorated, very nice limo.
Cons: Small inside, very disorganized, lack of customer service, not a large enough range of sizes in flip flops…
Allow me to explain the experience. When we arrived the got us checked in fairly easily. When I returned with the pizza they couldn’t direct me to the right party. Instead of checking they kept guessing until a young lady came over and took care of it. The bathroom inside the place was broken so the girls had to use the bathroom in the mall. When checking out the gratuity had already been included for both the shop and the limo driver but they were going to let my wife pay cash for the gratuity until she noticed the charges. They gave us some other kids shoes (which we returned) and then they called us and asked if they had mistakenly given us someone else’s birthday present (they hadn’t). Lastly, the music video DVD that my girls made didn’t play in our DVD player when we got it home. I took it back (yes I had to go back instead of them just sending me a good copy) and we waited for 20 minutes while they tried to figure out why it wouldn’t play. Ultimately I told them to keep it until they fixed it and to mail it to me. (I am nor holding my breath)
I think that the concept is good bit they need some work on their execution.

We attended a birthday party today. The girls who worked there seemed to get into the singing and dancing which was nice. The braid my daughter received for the party was pretty weak. It was loose and fell out before we left the mall. The gal in charge of the party room set aside three of the seven pizzas for the staff before the girls and parents were done eating which I thought was rude and unprofessional. The wand my daughter was given dropped and broke and when I was picking up the pieces, I noticed all the hair, dirt and glitter on the floor. Really disgusting. We won’t be back unless they raise their standards.

One of my Grand daughters is not fond of parties so for her 3^rd birthday we took her and her sister (5yrs old) and cousin (2 yrs old). To Sweet and Sassy for a pretty princess party she is a very girly girl. It was so special for them they all had mani pedis and the birthday girl also got an up do. We had an appointment and when we arrived there were 3 awesome ladies there to meet us. They were fantastic they made the day so special, the interaction with the little ones was awesome. We got out of there in about an hour with sparkly pretty and happy girls. I would totally recommend this to anyone.

BAD service! BAD Quality products! I took my daughter for a mani and pedi and the lady told me that the paint coat that she put on her nails it will helps to last longer! It was a lie!!! the nail polish fell off the same day! :(
I don’t recomend it to anyone!

Two words to describe this place: rude and unprofessional. I walked into the establishment with my three month old looking at items for baby girls and not once was I greeted or treated like a customer. The young lady didn’t even acknowledge that we were in the store. That turned me off and I didn’t buy anything and proceeded to leave. I wanted to use them in the future for her upcoming birthdays but I will definitely be taking my business elsewhere and emailing corporate! Customer service counts!

Now that Taylor is no longer one of their stylists, I’m not sure I’ll be returning. If you’ve read some of my updates from last year and earlier this year, this salon unfortunately has no consistency in keeping good stylists. We shall see what this new turn of events bring

I am very regretful to have my daughter’s birthday at this place. They never gave us the package that was purchased for my daughter 6^th birthday. They messed up on our VIP set up and they never arranged for goodies bags and kids were very upset going home with no goodies bags.
The place is a rip off. They charged me $ 75 for the Limo ride while they have free ride with packages purchased. When i brought it up to them they completely ignored me and said that they could not refund me. I would not recommend this place to anyone and will never have any of my kids birthday there.

I took my niece in with a Groupon I’d purchased to use during her visit to Dallas.
The stylist was very friendly and engaging, and really interacted well with my niece.
The shop is super cute — pinks, purples, My Little Pony swag… every girl’s dream.
What I wish I’d realized (so take this as a tip for yourself) is that this is really an experience best suited for the 9 and under crowd. My niece is 11 and still loves little girl stuff, but she was equally (maybe more so) thrilled with the proper mani/​pedi and detailed nail art that my personal salon did for a fraction of the price.
All said, she loved her experience but as an 11 year old, it could have easily gone the other way.

I love this place! Each visit has been even sweeter than the last! The first time I brought my daughter in on her birthday a few years back just to get an up-​do, makeup and nails done for her birthday party that was held elsewhere. She LOVED it. There was a birthday party going on while we were there and she was so enthralled by all the party fun. I could tell she wanted to have a party there so I knew we would eventually. A few months later, I won a facebook contest to bring my daughter in for the same package she had done a few months prior. She was so excited! The lady was so nice, but I think went a little overboard with the make up. but it was okay. It was free, lol! And my daughter loved it anyway. Now for the best time ever. my daughters birthday party 2 weeks ago! I was a little leery about having it here because the price is quite high, considering it’s only for 8 girls. But I decided to do it anyway because I knew my daughter has been wanting a party here forever. They require a $ 65 deposit and the rest is due the day of the party. I was so pleased with how well it was organized and how much they actually do. They have like 6 or 7 girls working on the party for you so it’s a great experience. All the girls get their hair done, makeup and nails at the same time and then do a show with dancing and playing games. all led by the party hosts. It’s so much fun! I would definitely consider having her party here again and again!

This place used to be awesome! Kate was amazing. But when we came for my sons appointment with her I was informed she no longer works here & some girl named Malika butchered my sons hair!!! He has beautiful curls. I mean he HAD beautiful curls until she chopped them all off!!! Of course his picture day is next week. WE WILL NEVER COME HERE AGAIN!!! So disappointing.

All the girls were so nice! They have a first haircut special that includes a photo and they’ll save your little ones hair on a nice little card for you to keep. While my youngest got her haircut, my 4 yr old got a mani /​pedi and loved it. They people were super nice and treated the kids like little adults. We’ll probably end up here sometime in the future for a birthday party or another ‘spa’ day for the girls. They know how to treat the kids!

I took my fiancé’s daughter here the day after Thanksgiving for a manicure, pedicure, and «makeup», on the advice of a coworker. It’s inside the Shops at Willow Bend. Firstly, the store is super cute… hot pink walls, and they have a fashion run way and disco balls, etc. They have different packages you can choose from, and you can also add on services. It is a little more pricey than a regular salon — I can get her toes and fingers painted for 10 $ at my local nail shop, and 15 $ if she wants extra nail art… it’s 30 here, but they gave her a little toe ring, and painted zebra stripes on her toes and cherries on her thumbs. I also let them put «makeup» on her face, for an extra 6.95. The «makeup» is basically a glitter stamp of stars and hearts on their cheeks, and then a light shimmery sweep of color on their eyes. She looked very cute, and it wasn’t over done. They also sprayed glitter in her hair. Overall, my little girl LOVED the experience, but I felt that her «stylist» was a little standoffish. She didn’t speak to her much, unless she was telling her how to hold her hands, etc. My little girl didn’t seem to notice, but I think for that price, they can be a little friendlier, and engage the girls in conversation some. I’ll definitely be taking her back, she was very thrilled with the experience of her «makeover» as she calls it :)