Storage Masters

I’ve had positive experience twice with Storage Masters. I’m renting 2 units a their facility, and the rates they gave me was better then any i’ve ever seen. I was offered a discount at both times at the front desk, and the total rate per month was even lower than for what i was going for. It’s always a great feeling to safe money at the spot. The front desk ladies are very lovely, polite and very helpful. The storage units are clean and look brand new to me. The access to the storage unit is pretty easy, and they also provide you with the lock. I am very happy with this company. They even sent me a thank you card by mail. It’s a pleasure doing business with you Storage Masters!

The property is well kept and seems to be very secure. When we viewed the unit it was extremely clean. I appreciate the manager as he was quick and accomodating (we had our three kids with us). This was not the least expensive but was closest to our home and with the free moving truck (first 20 miles free), that was a great perk!

Let me update this review —
I contacted the better business bureau and this is the response given to my by their corporate office — «Our store manager is extremely well versed in the art of customer service and we have many positive comments from other customers about their dealings with him.»
HOW COMPLETELY RIDICULOUS.
Brian,
I am really surprised by your message. Not only have I called about this issue twice, the second time I called I mentioned how awful my experiences are with Rogers and the person I spoke with couldn’t even offer an apology. She just moved right along with trying to take my payment. So not only have I tried communicating this with your corporate office twice, I filed a better business bureau complaint and I, once again, was not even offered an apology. Rather, I was given this lackluster response «Our store manager is extremely well versed in the art of customer service and we have many positive comments from other customers about their dealings with him.» How UTTERLY PATHETIC. How come you cannot empathize with your customers? You cannot even fathom that my comments are legitimate because he’s «nice» to other people?
So now that I’ve communicated this twice verbally with your company, and filed a formal complaint, I still cannot receive acknowledgment that perhaps there is something truly wrong here? I am not simply making this stuff up. Roger is explosive and hostile and will incessantly call me and my entire family if my payment is more than 5 minutes late.
Last time I visited the facility, I arrived after a family member who was authorized to access my unit. There was a lock on the unit and I called Roger to remove since my payment was current. There should have never been a lock on the unit to begin with. He went out there and was joined by another woman working at the facility. He was intimidating and unprofessional when talking to my family member and he refused to remove the lock because he thought my address was not current but it actually was — I had mentioned to him many times that I never moved and I don’t know why he thought my address would have changed. Why was this ground for refusing to remove my lock? Why was he trying to intimidate my family member and yell at her and harass her into giving him more information? Why does he constantly call me and my family members when I have never failed to communicate with him about my payments? Why has he shouted and screamed at me both in person and over the phone several times?
This is completely unacceptable. Your responses to me have been completely unacceptable as well. Why should I try to contact you when I have never once been offered an apology or given the opportunity to talk with you in depth about my experiences?

We rented from storage masters for 8 months at almost $ 150 a month. Roger the manager at the property was a pleasure to work with. We moved out and it took us a couple of days to call and cancel because of getting settled in. When we called to cancel, we were notified that we were one day past the prorate date and we would be billed for the entire month. 6 days in a unit and we were billed for the month! We were given Brian Woffords number to call and he was arrogant in the manner in which he spoke to me. (Unfortunately they don’t give the manager that is in Texas in he ability to handle customer issues) Brian said that NO other company would give us a prorated amount and since it said it in the contract, we have to pay it. It is December and the holiday season and absolutely NO customer service or goodwill. Even fortune 200 companies will amend contracts over something this minuscule to keep the customer coming back. He had no problem losing out on future customers to make a months worth of profit. It is not a shock that in 30 years they only have 5 locations. I would advise no one use this company as long as Brian Wofford is still the operations manager their outlook on customer service will be dismal and ultimately effect you and your money.

— Dec 6, 2011
Beware… Rented a unit for a mere 3 months. Went to go pick up our items this weekend, and low and behold a rat had died in our unit. Now — even though we were told by the clerk that they have NEVER had a burglary, or an infestation — they declined any responsibility. I was referred over to thier operations manager — Bryan Wofford — who basically told me that they are not liable for this what so ever. My upholstery in my unit is now ruined — and if they are not responsible for keeping rats, insects etc. out — WHO IS? What did I pay this ridiculous rental fee for? I would steer well clear of this business if I were you. It is going to cost me THOUSANDS to replace the ruined upholstery.