Red Wing Shoe Store

Horrible customer service. I had received a pair of boots for Christmas and wanted to get a smaller size. I walked in and wasn’t even greeted. There was a man sitting behind a desk so I asked him if I could exchange the boots and he immediately asked where I got them. I told him I didn’t know but had the receipt. He looked at the receipt and said he couldn’t take them back because he didn’t carry that new of a boot. I said alright, I have never had a pair of boots can you measure so I can get a pair that fits? He again said he can’t take the boots back. I told him I understand that, but I still want to purchase a pair of boots that fit me. He again said, in a louder voice, he cannot take my boots back. I was with my father and we were both planning on just purchasing a pair of boots and ended up walking out and going to the Arlington store where they were happy to sell us 2 pairs of boots. Rude, obviously was not listening, will never go back to that location again.

Had to get a new pair of work boots during a work trip in Plano. This location is small but had a fairly large selection of steel and safety toes boots in my size.
Was in, out, and back to work in a hurry and the price was more than decent for the quality of the boots I purchased.