Plano Plumbing & Leak Detection

I will fully admit I am a ‘particular’ person. I’m pretty hard to please, but I was very impressed by this company. Not sure what the previous reviewer expected, but I wouldn’t have a problem with someone wearing socks and sandals for a leak detection. We pretty much knew we had a hot water slab leak, but we had Plano P&L come confirm for us. They were really open and honest and helpful in regards what we should tell insurance. We did hire them to do the repair and they were super fast, clean, polite and did a great job. They kept me involved, there was absolutely none of that ‘She’s a woman so she doesn’t know anything’ type crap from them, which made me really happy. I was really pleased with the whole experience, they fixed our issue and I would recommend them in a heartbeat!
BTW: They do not take credit cards. Check or cash only. That’s the only thing I found odd, but otherwise they’re awesome.

I made 3 different appointments with this plumber and each time he canceled (After I called him to find out where he was). This was over several days, so now my water leak is now a lot worse and its Friday night so if I want a different company I have to pay overtime fee’s. He made no attempt to make it up to me. so when I asked if he could come later I was told «DO YOU HAVE ANY IDEA HOW MUCH WORK THAT JOB IS? no point me even coming today or even this weekend it will take to long, it requires jack hammers!!»
…needless to say I agreed with him and called a different plumber. You should do the same.

I hope this helps someone not go through what I went through with this company. I just wanted them to do a leak detection on a slab leak in my house and I made that clear over the phone before hand. They said they would charge a $ 250 flat rate to find the leak, and I agreed with that amount. Two gentlemen came in to the house. The main owner of the company was wearing sandals with socks which I found kind of odd, but who am I to judge. I guess I was expecting work boots or something. Anyway, they said they would be there between 9 – 11 and they showed up around 12. That’s ok though, I’m not the most punctual person, so I won’t hold that against them. After the work was finished, I asked them where the leak was and they took me into the bathroom and simply pointed to the ground and said that it was in this vicinity. I asked them if they could mark it or at least write on the invoice some dimensions or measurements that I could use to be more specific for my insurance agent, and he refused. I asked them very politely again why they couldn’t mark the spot, and they kept saying that they would email me that information with a total bid to repair the leak. I again said, that I didn’t bring you here to repair the leak, I simply wanted you to detect leak as we discussed on the phone. To my shock and dismay, he just keep repeating that he would email me the bid and he wouldn’t mark the spot or write on the invoice where the leak was. «WHAT EXACTLY AM I PAYING YOU FOR», I asked? It was at this point that I clearly saw him wink at his partner. I was enraged, but I kept my cool. It was painfully clear that he didn’t want to tell me where the leak was because he wanted to make sure that he was going to get the job for the repair. The second gentleman, not the owner, finally marked the spot on the floor and said that this where he heard the leak the loudest. Stunned and absolutely amazed at what people will do other people just to make money, I gave them their $ 250 and we parted ways. Two days later, I brought in a real company to detect and fix the leak and the actual spot of the leak was approximately 10 feet from where this company with a so-​called «Master» plumber said it was.
I hope that people will read this and it will prevent them from going through what I went through. This company is an absolute rip off. UNDER NO CIRCUMSTANCE SHOULD YOU DO BUSINESS WITH THESE DISHONEST PEOPLE.