Phillips Painting

I’m surprised by the number of negative reviews because I’ve used this company for five projects in the last three years: new gutter on the back of the house; paint/​caulk all exterior wood and trim; paint the metal fence around the property; repair and re-​finish damaged drywall in the master closet; and repair/​waterproof dormers where water infiltration was occurring. All the reps who have been to the house to provide estimates have been on time and great about returning phone calls. The prices for all the jobs have been good and the quality of work has ranged from good to excellent. I get written estimates via email within a day or two of the rep coming to the house, followed by promptly emailed receipts once I’ve paid.
The closet drywall repair was the only inside job that they’ve done, but there were no problems with clean-​up or damage to the interior of the house while the work was in progress. So far they’ve been the most reliable resource for home repair that I’ve encountered here in the last three years, and they’ve been far better, more reliable, and more skilled than most individual contractors I’ve dealt with.

Stay away from these guys.
I used them to paint my house. They were completely inexperienced and did a terrible job. The tar paper was not put on, new siding was put on vertically instead of horizontally, new siding was put on top of rotten siding that was supposed to be replaced. Everyone I dealt with from the crew to the «manager» was a nice person. I am still finding mistakes (complete lack of caulking on one side of the house).
I could go on about the mistakes made during this process, but would simply advise not to use them for any of the many services they «specialize» in.

Our house project originally started out to have the exterior repainted, but then I detected rotting wood between the gutters and the soffit boards. One of the prior owners’ contractor failed to install the small metal drip edge that would have prevented the wood from rotting. As such, all of the gutters had to be removed to replace the rotting wood all around our house. We solicited four bids, and we selected Phillips. They were not the cheapest, but their quote included higher quality paint.
The start of the job was delayed due to weather, but once they started, the crew did a very good job and worked very long days. I was consistently updated on the status of the job, and the project manager walked the job multiple times. One day, I had three office personnel checking out the work. While I experienced no communication issues with Phillips, they probably experienced some with me due to my work!
With a job of this size and magnitude, it is expected to have a few issues, and they have all been addressed and in a timely manner. The issues involved paint coverage, and I believe it was due to the shorter winter days and lack of daylight. The crews did a very good job of cleaning up after their work and even used a magnet to pick up any nails and screws from our driveway and property.
Gave them a try and will probably give them an opportunity in the future.

Their communications are unprofessionally poor and they don’t make the customer feel important or valued, at all.
Sadly, they only did half the job and never came back.
A salesman then came out and explained that he had had forgotten to submit the dimensions for the gutters for our workshop that is adjacent to the garage. He re-​measured the workshop and told me they’d be back in a week to finish up.
Ok, no problem, come out and finish the job… simple, right?
6 weeks went by and I got no answers from multiple attempts to communicate via email, phone and text. They finally texted me last weekend saying it would be «this week.» Well, a week has gone by and it is now Friday and now they say it will be next weekend.
Forget it… I’ll get someone else.
Their final reply via text message, «Ok, no problem.» Yes, it IS a problem!
The crew they initially sent out (who did half the job) worked hard, were courteous, cleaned up their mess and did a good job. I have no issue with the field crew, it is with the sales people and the office staff. There is a problem there with scheduling to be sure.

I called them to come out and give me a quote since I’ve already received insurance checks. I met with David Batastini and he assured me his quote would be emailed to me the next morning. I called him around 11 next morning to just inquire about the bid, had to leave a message since no answer. I never heard back from him so I called the 3^rd day and left him another message since there was no answer again. Then I called the main office asked to speak to his supervisor, to see what was going on since sales agent seemed very competent. I was put on hold for quite some time, then was told the mgr would get back to me. Still haven’t heard anything and don’t have an estimate. I was wanting not only exterior makeover but also planning on doing interior house repainting as well. Overall a strange experience with no follow thru or at least let me know of delay as I understand things happen. I thought this company had great reviews since they were in a book I received of contractors, but on reading some of these internet reviews apparently the story is surprisingly different than the one I got from the Customers choice book.

Painting service were okay however everything else was a MAJOR headache-​NOTE: ALL PICs ARE THE CONDITION THEY LEFT THE HOUSE AT THE COMPLETION OF THE JOB. They ran behind schedule, left our house in complete disrepair, and damaged our BRAND NEW floors «moving (aka dragging)» furniture. We repeatedly were assured that the project would be done on time (they quoted 4 – 5 days). As we have company coming this weekend. They sent one guy to paint the entire interior of our 2000+ sq ft; 4 story home. He worked really hard but 4 – 5 days for a single person job is insane. The third day, they sent two other people (one «supervisor» and one guy who’s job appeared to be sweeping up). They left at like 7 pm at night and still had to spend the entire day Saturday in the house painting.
The true disappointment was the condition in which they left our house. Despite their claim to «move furniture» ALL OF OUR STUFF WAS LEFT IN THE CENTER OF THE ROOMS AND/​OR SHOVED IN WHATEVER CLOSET, CABINET, OR DRAWER WAS HANDY. When we came home on Saturday, I almost cried. It literally took all of Sunday to put everything in semi-​back together but even a 5 days later, I’m still finding stuff in random drawers. Didn’t start taking pics until we were halfway through cleaning up.
The other issue which their claim to moving furniture is that obviously the one guy can’t do it properly and did a lot of dragging of couches etc on our wood/​stained concrete floors and left a couple pretty serious marks to prove it (brand new house so we don’t really have to guess if gouges are new or not… we paid for professional movers and inspected after move in). On top of that, he left, paint residue in pretty much all of the sinks from washing out his brushes, the hose on in the back, took the house key. When we called to complain their solution was to offer $ 150 bucks (less than 2%) discount to «pay for a cleaner». My husband accepted and paid the bill so that we wouldn’t have to deal with them anymore but that obviously doesn’t compensate or cover the damage to the floors or the cost if we had someone come and move furniture back into place.
Go else or do it yourself… not worth the 6K headache here. NOTE: ALL PICs ARE THE CONDITION THEY LEFT THE HOUSE IN at the completion of the project. THESE ARE NOT MID-​project pics…

Trying to get gutters replaced on my house. So far after 3 weeks I’ve been called 4 times trying to reschedule. Just got call that this morning will now be this afternoon. Not impressed at all and I’m close to canceling my order. Would not recommended at this point. Will update later…
Good grief! They just called wanting to confirm my appt for tomorrow. That’s 5 times they’ve called me and I still have no idea when they are coming. Don’t waste your time with them. Awful. Not to mention I also asked them to re-​finish my front door and when I ask them about it they act like its the first they’ve heard of that. Wish I could give ZERO stars!

i do not recommend this company: we had to bring them back three times for work they had done.
Dom

After a recent storm my insurance company came out and said the roof and gutters would need to be replaced, here is the paperwork of what is covered and the amount that the insurance would pay minus deductible.
Made an appointment with Phillips to replace the existing gutters and since they were going to do that, how much extra to add gutters to the rest of the house? OK, seems fair enough. But the roofers are starting work in 2 days, I would like to wait until they are done before new gutters are installed to prevent any ladder leans damaging the new stuff.
Seems like a plan right? I thought so.
Well, roofers came and went so I called up the gutter guy and talked about getting them out there and the price as I would need two invoices. One for the just the replacement of the existing gutters because of insurance payment issues and another one for all the extras that I would pay out of pocket on. That seemed to confuse him.
I had to explain that my insurance company would only pay to replace what was already on the house and damaged in the storm and that thee insurance company would need copies of the estimate and follow up paid invoice.
That confused him a second time. He said he would have the person who handles insurance claims get back in touch with me. OK, I’ll wait to hear back from him. Two weeks passed and I called back and left a message. OK, lots of house in my neighborhood got hit by that storm, I get that they are busy. A month passed. Still nothing. I dropped by their office in between Allen/​Plano and tried to get some answers in August 2014. They said they would call me. Today is February 6, 2015. I am still waiting. Even though I have since sold that house and moved from the area, I might give them another call to see what is up.

While there were problems with the initial job crew, the owner Jason Phillips made everything perfect.

Well recommended and seemed very knowledgable but kept pointing out what he felt we needed rather than what we wanted. He said he couldn’t guarantee his painting without major rebuilds of gutters facia, soffet, etc. We stopped the estimate process rapidly when he didn’t appear to want to listen. No comment on his finished work.

If I could give them less than one star, I would… here’s our story: after some thorough review searching and quotes, we contracted Phillips Painting to paint the entire interior of our home. There was no furniture in it, is a single story house, etc, so we felt confident that not much could go wrong. Boy were we mistaken! the salesman was responsive at first, but unable to control or impact any of the actual painters. For a job that was around $ 8,000, we were quoted and expected precautions to be taken so that there was only paint on the wall, and NOT on every door knob, light fixture, piece of trim, etc in the entire house. They did put not plastic down, they left turpentine wet rags on cardboard that we had placed over our NEW wood floors to protect them (and the wet rags soaked through to the floor) and there was not an inch of tape used around any fixture, trim or cabinet in the house so obviously, there was no straight lines. My husband and i took days off of work to meet them at 830 (when they said that they’d show up) and they’d roll in at 1030 or 1100. Also in the contract was for them to install crown molding in several rooms. The first day they showed up, the crew leader said «no, we can’t do that». I should have known then that it was doomed, but the salesman said that they were the best crew they had and that they just got started on a bad foot. Well, if Edgar and his crew are the best that Phillips has, would recommend going somewhere else. We even had the salesman come out to the house and told him how disappointed we were and showed him some of the work that they had done (and not done) and he agreed that it was crappy work, but in the end, all that he could do was send our complaint to the manager and all that got us was 300 $ off ($ 300 from an $ 8000 bill). I have multiple pictures of the substandard job they did, to include them using the kitchen sink to rinse out their brushes and leaving the sink a MESS, as well as using a stick from the back yard to stir the can of paint, using our hose in the back yard to clean out other brushes (which killed the grass) and leaving the hose out instead of putting in back where they found it, and me having to point out the paint that they had dripped on our new floors after we had the cardboard removed (isn’t that what the drop cloth is for?!) …the list really does go on. the final days that they had to come back and finish the job i had to point out all the areas and tell them to wipe the paint off most of my new screen door where they painted the trim around it (seems like if they would use tape, that would have been avoided!). The final review has taken a month to find time to write, and we are still finding things that weren’t done (the inside of bathroom doors, for instance).
This was a lesson learned the hard way for us, so if you are looking for quality work (and for painters to do the right thing and respect your home), I don’t recommend Phillips.