MINI of Plano

Such a great experience! Josh Kirby made the buying process so easy!
His knowledge and excitement about the car and the history of the brand made it an easy decision.
His brother Russ, yes I said his brother, made the financing part a snap!
We bought the car for our daughter’s sweet 16 and when we showed up to pick it up they had a Happy Birthday sign and balloons on the car for our daughter!
We will buy mini again!

Yet again, I am thrilled!
I’ve lost count how many times I have brought my MINI back for the same issue. Not once has Clint or anyone else in the service area EVER suggested they have exhausted all possibilities.
They just NEVER give up trying to find a better solution.
I am so grateful. After a year… they figured-​it-​OUT!!!
How many other Auto Service groups would keep trying for OVER A YEAR???
My guess is that there NONE on the planet who would ever go to this extent to satisfy the customer. I am committed to SEWELL MINI of PLANO!!!
Thank you so much!
p. s. Clint deserves a medal!

I frequent this location weekly to get my car washed. I absolutely love it! The wait time is never as long as going to the other Sewell dealerships. The staff always have a smile on their faces. Their fancy coffee machine is actually easy to use. Lol! The dealership is so nice also. It has a little arcade! I love Sewell but this dealership actually makes me want to get a Mini Cooper because of their customer service. Not to mention going so often for my free car was has sparked my interest in their cars! Lol

My wife and I had a long day of car hunting, we weren’t too impressed with the dealership’s. With time running out we stopped by Sewell Mini of Plano. We did find a Mini Cooper that we liked so we asked the salesman to look at the numbers. We traded in a 2010 Chevy Impala that had quite a few miles. My wife and I don’ t like haggling with salesmen over car pricing. I must say that both Fred Price and Michael (the Dealership Manager) really worked with us in a very professional and considerate manner. Needless to say we wound up purchasing the car. Also the finance manager got us an extremely competitive rate. This dealership has extremely high customer service as well as a top rate service center. We highly recommend this dealership.

This place is AWESOME!
I’ve been twice now for service and each time I was out in less than an hour. The waiting area is comfortable and coffee (various espresso drink/​hot chocolate machine) snacks are free. The staff is very friendly and seem to genuinely want to make your stay pleasant. Its not the closest Mini dealership, but it’s worth the drive.

Sewell Mini of Plano is a great dealership, I bought my second and third (my current) Mini here, the experience was very pleasant. Both service and sales dept are nice, helpful and responsive; especially the sale manager here does not give you those shitty attitude when you try to negotiate for a better deal (I had some bad experiences at some VWs and BMW dealer).
I have always been a Mini fan and will definitely buy my next Mini here.

Bart Shapely at Mini of Plano was very helpful in our recent quest to find the perfect car. He was responsive and fair and looked at all options that might work for us. While we ended up purchasing elsewhere (chose a different brand of car), I had to share how helpful he was. Thanks Bart!

I absolutely LOVEEEEE Mini of Plano!
I just got my second mini and couldn’t be happier! Every single person from management to sales to finance to service even the lovely ladies that check me out are incredible and accommodating!
Shop heren

I really love Mini of Plano. I bring my car over here to get Car Washes since I bought it.
They have a nice waiting area with a TV and a couple of arcade machines. Free soda and water while you wait.
Their customer service is top notch. Everyone is so nice to deal with.
Go see them and check out their selection of vehicle and if you have a Sewell Vehicle, get a car wash, they do a pretty good job.

I usually don’t bother with these types of reviews but as I continue to see Sewell tout its amazing customer service and attention to detail, I have become that much more irritated.
Many years ago, my now wife was in the market for a new Lexus and contacted Sewell after hearing about everything they claim to do to make a «Customer for Life». Without going into a ton of detail, Sewell tried to overcharge her and lock her into an unfavorable time table for the same vehicle offered by multiple dealers. She ended up getting the vehicle from Park Place and over the years has leased an additional two Lexus vehicles from Park Place.
That bit of a back story brings us to our current date. This year, I was diagnosed with cancer and began chemotherapy. I owned a 2014 high end Chevrolet Silverado but with the high price of chemotherapy and medical bills, I was in the market to downsize and find something more fuel efficient. I have always liked the look of the MINI Countryman and even though my wife had a negative experience with Sewell, I decided to give them a shot a few months ago. I went to the MINI dealership in Plano for a test drive and to let the Pre-​Owned sales people know I was in the market for a vehicle. I really enjoyed driving the vehicle and was ready to buy. The salesman I was dealing with introduced me to the general manager and they both promised me that they would find me the vehicle I was looking for in short order. After a couple of weeks of no contact from the salesman, I contacted him to see if he had made any progress in finding a vehicle. He told me he was sorry for not contacting me sooner and that he had not found anything to that point. He told me he would keep looking and that I should hear from him soon. To this day, I have never heard a word from Sewell MINI of Plano.
Being a salesman myself, I knew that with the lack of communication and follow up, Sewell had no interest in making me a «Customer for Life».
I’m sure if I wanted to purchase a new, luxury vehicle they would have fallen all over themselves to make something happen but not for a guy looking to downsize and save a little money.
I did find a 2014 Countryman at another dealership in the Dallas area and am very pleased with my purchase.
Its sad to see so many big companies these days tout their amazing customer service and do absolutely nothing to back it up.
Moving forward, Sewell will not be in my list of companies to do business with and I will make sure to let my friends and family know that Sewell is a lot of talk without much to back it up.

Made an appointment to have Mz T Mini serviced. Arrived prompt and was nicely greeted. Emily assisted me with all the services I was due for and took her back. While I waited the refreshment station kept my decaf fresh and the free Wi-​Fi helped to keep me plugged into my laptop for some much needed email checks during the hour plus wait. My girl was serviced and cleaned to perfection. It was a pleasure to bring Mz. Mini over to visit her extended family of Plano Minis for the holiday. Merry Christmas!

UPDATE: They now have a water filtration where you can bring your own personal bottles to fill up! They are trying to be more Earth friendly!!! Way to go Sewell!

BEST car buying experience EVER! I hate buying new vehicles because the salesmen are usually attacking you the second you walk onto the lot. I have learned to do my research before ever going to a dealer. So happy I came across Sewell of Plano! We drove 9 hours to get there and to my surprise… were able to look before anyone approached us (LOVED this)! Bart then helped us with the car I had been looking at. No pressure to buy, just all the information about Mini (until last week I have always driven Toyotas)! We knew we wanted to buy the Countryman (aka Sherman the Mini tank) immediately after the test drive. Everyone made it very simple. I gave them an idea of what I wanted my payments to be and we got there! It helped me that Bart was not only knowledgeable about the Mini line, but drives a countryman himself. I had my dog, Wyle, with me because we were traveling through Texas and he was greeted with much love and attention. Everyone made sure we were comfortable and well taken care of. Thanks for such a great experience! Be sure to see Bart for your next purchase… great guy!!! Thanks again!

Back in 2005 my wife said she’d keep the SUV we were buying at the time for the next 10 years, to haul the kids around while they were youngsters. Two weeks ago that poor SUV went to car heaven, and we bought a Mini Countryman S from John Regan and Bart Shapley at Mini of Plano. She’s the type that likes to ponder for weeks and sleep on any decision. For the first time ever, after she went on the test drive, she told me to buy it for her on the spot! John and Bart worked together to make our experience ridiculously pleasant. And my wife tells me several times a day she loves her car. Now I’m talking to them about maybe a Mini Hardtop for myself…

Absolutely insane (Good) service. Clean. Friendly. Not pushy. They followed up with me after the sale. They stayed late for me to close the sale. Treated me with respect, even though we were buying a used car. Service better than I expected. (The used car I was buying had bubbles in the window tint. They re-​did it at no charge.) Best service I’ve ever had at a dealership.

I strongly recommend buying from Hunter (Sales) and David (Finance) at Mini of Plano. He took the time to understand my needs when I brought in a certificate from USAA and they also had a steal of a rate. I was unable to do both so Hunter contacted his Finance advisor David who took the time to find me the perfect rate and nearly what they offered. I had a win/​win. Additionally I dearly love the car. I’ve never been a car type but the Mini has something about it that makes you want to treat it like a favorite pet. I get oogles of «wow you have a MINI», «can I see it», «can I drive with you»… Never got that on my Lexus RX400. When I came back to pick up the car, Hunter had a giant bow on it and got me a latte from Starbucks to boot. Yah.seriously.
Hunter has great service mindset and is not greedy. He works hard to ensure he gets future referrals versus skinning the customer he may not see again like other dealers. I believe this is the first time ever I’ve recommended someone I bought a car from… ever.
One tip… every dealer has their quirks. The tire warranty for Mini is expensive. Check out Discount Tire who offers the same warranty at a much lower price for runflat tires. It is actually slightly better as it includes lifetime rotation. I would also do the tint directly with the place that they use because they provide the same lifetime warranty without the dealer markup. For the same price that I paid at the dealership, you can upgrade to a better tint which you will need and want for the glass on top of your mini to keep the heat out. I actually had to have it redone because the tint I had was not strong enough.
Go to Sewell of Plano. The place is quite appealing with a modern waiting area full of goodies, adorable décor and pictures of their doggie mascot, big screen TVs and games and kids play area. Awesome WIFI that works like a charm. It’s my second time buying from a Sewell. The first time was in Dallas when I bought a used Lexus. The Sewell in Plano by far has a more classy feel and the carwash service is a endearing. John always makes you feel as if you are coming home «where people know your name” – like Cheers. There are moments that I’m tempted to buy the MINI paraphernalia, but I do resist and think.“that would be over-​the-​top». Off to drive like a go-​Kart. BTW, you know the race car drivers in the movie RUSH drove MINIs.

TIRE SERVICE IS BAD! I really hate to write this bad review because up until now I’ve loved this dealership. I always felt taken care of and that they are doing what they can to accommodate my needs. That is until I needed to replace my tires. In April I had to replace all 4 tires, not a cheap service by any means, and I told them that I would just take it to discount tire because they were offering a lower price and a warranty. Mini countered with a better price, but never mentioned warranty. I probably should have mentioned it BUT I still expect them to say that if anything happened to my tires, there is no warranty! So I assumed I was being «taken care of» with this awesome price.
I was so wrong. THREE WEEKS LATER a stupid pothole got one of my tires and I brought it in to get fixed. Even though it hadn’t even been a month, I still had to pay FULL PRICE for a new tire. Then I combined to customer service about it and didn’t get any response for a month or so and when I finally did they asked me to re-​tell my story and I never got a resolution.
Then, today, another tired got a nail in it and guess what?! I had to pay to replace it.
I am NEVER bringing my car in for tire service ever again. I called and told them not to fix it this time because I am taking it to discount tire. I should have done that in the first place. I also would love to get a refund on that first tire I had to replace less than a month after spending over a thousand dollars on it.
If I didn’t have warranty on every other service, I would take my car elsewhere. Also, I really like Charlie and, sadly, he wasn’t there the last 2 times when I needed my new tires replace.

From start to finish this dealership has gone above and beyond to make the experience fantastic. It’s truly a unique experience buying a car from this group of people. Honesty and integrity are two things not often associated with car sales, but they have it in leaps and bounds here at MINI of Plano.
When I first walked in the focus was on what I was looking for, what I needed out of my vehicle, and what the best option to fit me would be. They were considerate of all of my concerns, answered all of my questions, and went above and beyond to ensure I had enough information to be confident in my purchase.
When it comes to the service team and confidence in their ability to work on and maintain my vehicle, I have zero fears there. All of the staff seems competent and knowledgeable in their areas of expertise. They’re able to answer questions, and work as a team to make sure that my questions are answered correctly and as quickly as they can.
My wife didn’t even buy her mini from them, and they’ve gone out of their way to help her look over the paperwork for her purchase and ensure that she got a good deal and that her car is in the promised condition the dealership she bought it from claimed. We found out that her car, despite it being purchased from another dealership, was originally bought at Mini of Plano and all of the previous service was done there. Considering the condition her vehicle is in now, that just added another layer of confidence in our purchase.
If you’re looking for a vehicle, and you want to make sure your purchase is worth every penny, that your concerns and questions will be addressed, and that you will be taken care of before and after the vehicle is purchased, this is your dealership. Look no further.

Look, I don’t want to seem like I drank the Kool-​aid, but this place is the bee’s knees.
First, these crazy nuts let us take the car out for a test drive on our own. So that is how I knew my Mini could get up to 85 quickly before I bought it.
We showed up on a Saturday afternoon after test driving a used Mini at another dealership. The one we drove awesome, but having zero knowledge about the brand other than they make adorable cars, we thought it best to do a little research before we bought. This is how I went from shopping for a Jeep to a Mini. It’s science. Or magic, whatever.
Anyway, we stopped at the lot closest to Costco and were wandering around aimlessly when a gentleman asked if we needed help. This was a foreign concept because we had been there like 10 minutes and hadn’t been assaulted by a sales person yet, so we were frightened. But Russ made it better. He set us up to test drive the one we had picked out. He taught me things like how to turn on the car (yes I needed help with that, shut up).
So away we drove, he encouraged us to get on the highway because, as we discovered, that is where a lot of the fun happens. The car drove awesome.
We returned like 9 hours later (okay it was more like 1 hour) and Russ was with other customers so he set us up with Jeremy to talk about if we wanted the car (henceforth known as Nigel).
So this is where things got super weird. There was zero pressure to buy. He talked about Minis and a bit of the history of them and the things the dealership does to make life easier for buyers. We all know they are adorable, but I didn’t know the part about how the ’15 models were enhanced with all sorts of cool crap, and the safety ratings are good. He showed us the service area, told us about free car washes for life, we saw the game room and there was even a motherfucking dog in the showroom to complete the experience. (Said dog was not provided by Jeremy, it was a customer’s, but I am totally bringing my dog in one day).
I bought Nigel. I had a lovely experience with Finance, no issues with delivery of the car. Everybody I encountered was super nice and accommodating.
New cars are in the building closest to Costco, used are in the next.
Sewell has changed the car buying experience. But you smart people out there already knew that, right?

Best car buying experience of my life! Best sales staff, service center and facility around!