I stopped by early on a Wednesday morning to place an order of 25+ donuts for my office. I picked this place because of the previous three five-star Unilocal reviews but after my experience here, two stars is generous. First, customer service was lacking. I walk in, no customers ahead of me, get no hello or any acknowledgement from the lady working behind the counter. I politely tell her that I need to place an order for 25 donuts in a couple of boxes and I’m not sure if it was a misunderstanding, but she tells me she can’t do 25 donuts and just looks like she is not interested in serving me. I ask her what she means that she can’t get me 25 donuts and tell her that I’m a customer willing to spend good money and haven’t heard of any limitation to the amount of donuts someone can buy! When she realizes my voice tone is a little agitated, she complies and helps me pick the donuts I select from the display area. Second, the donuts I got were all cold and a few just looked old. I’ve been to a few donut places and know what fresh donuts look and taste like. These were either a day old or more. Would have been nice if they were heated. Will I come back here? I’m not sure, but they need to work on customer service and get some fresh donuts out there.
PC Hula Girl O.
Place rating: 4 Plano, TX
So fresh! Love the assortment of donut choices. I love that you can choose your donut filling and they fill while you wait. My daughter immediately ordered those donut holes. Wish I could have bought more! Very clean but small shop.
Christopher P.
Place rating: 5 Plano, TX
Great donuts. Love the maple glazed long johns with crème filling.
Chris D.
Place rating: 4 Dallas, TX
Better than your average donut place. Great donut holes and kolaches!!!